Client Services Agent : Business Inbound at MiWay Insurance Limited

Minimum Qualification Required

• Minimum 1-year BI client services experience (Preferably in the Client Services environment)
• Grade 12/Standard 10/NQF 4
• RE5 will be an added advantage.

Minimum Experience

• Minimum of 3 years of Call Centre experience with at least 2 years in personal lines
• Minimum of 2 years’ experience in administration
• Personal lines retention experience will be advantageous
• Deliverables include, but will not be limited to
• Performing call centre administrative duties
• Achieve the required actions inclusive of calls, IPA and chatbot flow
• Excellent track record of achieving monthly targeted amount for upselling
• Compliance with the quality assurance requirements for the role
• Transferring of calls to the relevant department within the organization
• Excellent knowledge of MiWay Business products and systems
• Previous experience of working with TIA and/or MIA accounts
• Knowledge of the Collections Queues and Processes
• Must be highly proficient in dealing with clients at all levels