Client Service Specialist / SME at Absa Group Limited (Absa)

Job Summary

• We are seeking a dynamic and experienced Client Service Specialist / SME to supervise a team of consultants within our Wholesale Client Service Centre. The successful candidate will ensure excellent customer service for all Corporate and Business Banking customers through performance development methodology and compliance. This role is pivotal in maximizing the customer experience by delivering continuous, quality, quick, and efficient service.

Job Description

Key Responsibilities:

• Supervise a team of consultants to ensure top-notch customer service.
• Plan, manage, and monitor the implementation of banking operations and administrative activities.
• Deliver on approved operational plans effectively and efficiently.
• Resolve complex complaints and make critical decisions.
• Ensure compliance with risk, control, and governance standards.
• Exhibit strong leadership qualities and agility in managing daily operations.

Qualifications:

• B-degree in Business/Banking (NQF level 8).
• 6-8 years of technical/managerial experience.
• 3-5 years of general banking experience.
• 2 years of customer service/call center/administrative experience.
• 2 years of supervisory experience within a financial institution.

Knowledge and Skills:

• Deep technical understanding of CIB channels and electronic banking.
• Strong leadership qualities.
• People management and conflict management skills.
• Assertiveness and excellent communication skills (both oral and written).
• Planning, scheduling, and supervision capabilities.
• Strong management skills with the ability to drive performance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)