Client Relationship Manager at Bidvest Prestige

ROLE PURPOSE

• To establish, develop, and nurture lasting relationships with customers. To serve as the primary point of contact for our clients and will be entrusted with the important task of understanding their needs and providing excellent service.

MAIN OUTPUTS

• Build and maintain strong relationships with clients, acting as their trusted advisor and advocate
• Understand client needs and objectives, and collaborate with cross-functional teams to develop and implement effective strategies to address them
• Proactively identify opportunities to upsell or cross-sell products or services to existing clients
• Monitor client satisfaction and quickly address any concerns or issues that arise, ensuring a high level of client retention
• Conduct regular client meetings and presentations to update them on account status, progress, and initiatives
• Collaborate with internal departments to ensure smooth and timely delivery of products or services to clients
• Track and report key metrics related to client satisfaction, revenue growth, and customer retention

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience as a Client Relationship Manager, Account Manager, or similar role
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple client accounts and prioritize tasks effectively
• Demonstrated ability to meet or exceed sales and client retention targets
• 10 years relevant experience conducting Accountant duties
• Must have valid drivers license with own vehicle
• Good knowledge of accounting standards, policies
• MS Excel ,MS Word, MS PowerPoint, & MS Outlook (Extensive skill level), D365 knowledge, CRM

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Problem Solving
• Customer Focus
• Innovation
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Organizational Skills