Claims Administrator at Hollard Insurance

Role Objectives

• Process all claims admin tasks as assigned, within the set standards required by the company thus contributing to the productivity of the claims department. Maintain the standards of the claims department thus enhancing the image of Hollard. Ensure all technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard. Ensure strong working relationship between all stakeholders.

Key Responsibilities

• Technical expertise: to index and process all claims.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received to be registered within 24 hours of receipt.
• Premium checks: Premium checks to be done.
• Customer service: technical advice and other assistance over and above the normal claims’ duties.
• Effective communication: Communicate effectively with external parties as well as claims team and other

Required Knowledge And Experience

Sound understanding of Marine product with at least 2 years’ experience including:

• Claims procedure
• Underwriting procedure (ability to interpret policy wording)
• Insurance terminology & Legal knowledge (prescription act, insurance act, FAIS)
• Self-management skills (can organise work, space, time)
• Good communication skills (including writing and presentation skills)
• Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)

Educational Requirements

• Matric & STI qualification