Card Sales Representative - KwaZulu- Natal at TotalEnergies

Candidate Profile

• Appropriate degree in sales / business management or administration and 2-4 years marketing and sales experience in the oil industry or a comparable industry 
• Practical ability to perform basic analysing and interpretation of financial statements / results gained through studies, training, or work experience
• Interacting with employees, managers, customers, and / or government / para-state organisations 
• Practical sales, negotiation, and conflict resolution skills; working level of analytical and presentation skills
• Working knowledge and understanding of business and legal basics would be advantageous

Activities

TotalEnergies Card, eFuel and Mobility solutions within the Retail department.

Develop Sales

• To maintain and increase volume at profitable margins in respect of On-road solutions at TotalEnergies Retail, Commercial and Truckstop sites.
• To sell new products and new options to customers to increase portfolio profitability, by doing direct selling inclusive of cold calling
• Manage relationship with Government and Provincial Customers on eFuel, take ownership and respond to tenders and requests on eFuel website 
• To participate in business building campaigns, expos, forums, and activations

Analyse customer portfolio to increase profitability 

• Reports monthly to management on key data and analysis of the portfolio (visits, sales, guarantees, credits matters) 
• To ensure customers are all trained on the extranet website
• Participate and constantly revise marketing plan for sales area for EFT based on thorough market research.
• Extracts reporting for customers to present his business review when visiting (plan of contact)
• Executes action plan for customers on risk management (guarantees and overdue invoicing) following the risk committee
• Maintain the credit DSO as per objective at 31 days
• To effectively manage Marketing fees claims for area and ensure resolution for Customers 
• Conducting feasibility studies and providing cost effective solutions and the implementation thereof

Ensures good customer service and customer satisfaction 

• Registers all customers activity, communications, and incidents on accounts within Salsa Fleet
• Responds to customer claims within 48 hours for consideration and defines an action within 10 days to address to the customer if not resolved 
• Manages basic customer requests
• To train and support Sales staff, Merchants, and Customers in understanding of the On-road EFT solutions.

HSEQ:

• To effectively manage and minimise HSE risk within area of responsibility by ensuring
• Compliance with all HSE Policies, rules, guideline, and legal requirements 
• Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies
• That HSE competency requirements are identified & enforced within area of responsibility