Business Software Support Assistant at Forvis Mazars Group

Job Description    
Operating within Mazars South Africa’s Quality and Risk Management department, overseeing various software programs used by the Assurance, Non-Assurance and other departments. The role includes, but is not limited to:

• Application support and implementation
• Troubleshooting and problem solving
• End-user support and training/upskill

The successful candidate's main objective will be to offer the Assurance and Accounting services departments with:

• 1st and 2nd line software assistance using CaseWare Working papers
• Implement and support the roll out of the Mazars global audit software – ATLAS NextGen
• Implementation of approved Business software from Mazars Group, including software/tools identified locally.
• Exploring new ideas and technological solutions identified by the Innovation team to improve current corporate controls and procedures

Duties and Responsibilities    

• Provide audit and accounting personnel with 1st & 2nd level
• CaseWare/Atlas support, resolving CaseWare/Atlas incidents reported by users and escalation and follow up on unresolved incidents with CaseWare Africa.
• Gathering resources or information to assist in resolving frequent problems
• User provisioning and software license management;
• Training and coaching for end users
• Liaison with suppliers/software vendors for software licensing inquiries and requirements;
• Provide support for ongoing projects and new projects the QRM
• Software team will be responsible for.

Minimum Requirements    

• Grade 12 certification and A+/N+/MCTS certification or equivalent thereof
• Comfortable using common Office 365 applications such as, Excel, Work, PowerPoint, Outlook, Microsoft Teams, SharePoint and OneDrive
• Good knowledge of Windows 10/11 operating systems and Windows servers
• Good understanding of basic scripting in CMD/PowerShell
• Good writing and spoken communication for the compilation of application documentation, instructions and training materials
• Possess a proactive mentality/mindset
• Offering excellent customer service with attention to detail and quality of work
• Team player with ability to cope under pressure or setbacks
• Effective scheduling, strategic planning and time management

Closing Date    
2023/05/31