Business Process Analyst – Data Analysis Project at Salt South Africa

Key Responsibilities:

• Process & System support
• Providing support on all business processes escalated by IT & Support Specialists
• Assist the business with addressing changes to ways of working or processes.
• Continuous Improvement
• Proactive in problem identification (through process analysis) and implementing improvements and enhancements to existing processes and systems.
• Operationalise and monitor (against plan) any initiatives or changes to business as usual.
• Identify and communicate impacts, risks, and issues timeously to all stakeholders.
• Work with the business to understand the business requirements and develop the Business Requirement Specification
• Input into the design, user acceptance testing, training and implementation of new business initiatives or changes to existing systems or processes
• Engage with relevant stakeholders to gain consensus on scope and impact on all cross functional areas.
• Facilitate brainstorms/workshops with Fashion, Beauty & Home community.
• Participate in solution selection and ensure solution delivers to the business requirements.
• Training and Training Material
• Brief the support specialist on training content.
• Review training documentation and support training where required.
• Communication with Stakeholders
• Integration with IT support teams, business users and suppliers, to effectively resolve and manage business system and process application problems.
• Be able to provide process leadership to users and other relevant stakeholders in Fashion, Beauty & Home
• Engagement with software vendors in conjunction with IT.

Key Competencies:

• Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
• 3-5 years relevant experience
• Extensive Retail experience.
• Good Knowledge of business IT systems
• Advanced Excel skills and computer literacy.
• Project management or analysis experience advantageous
• Ability to develop & deliver a plan aligned to strategy.
• Effective communication skills (written and verbal)
• Analytical skills
• Problem solving ability.
• Process thinking ability.
• Conceptual ability
• Teamwork
• Interpersonal skills
• Planning and organizing skills
• Business process design & documentation