Business Intelligence Administrator at ENSafrica

Job Description
The Business Intelligence (BI) Administrator will form part of the Business Intelligence Team in Cape Town and will work closely with the Business Intelligence Executive by assisting with the administrative duties, such as coordinating incoming requests from the executives and other internal staff. As a BI Administrator, you should have good communication, time management and communication skills, coordinating and following up on various tasks. This role will also assist with administrative and other duties as listed below:

Responsibilities

• Monitor and co-ordinate Freshdesk requests
• Assist with reports and analysis requests
• Liaise and follow up on changes due to staff movements
• Attend to all target adjustments
• Attend to notional write off queries
• Ensure all applicable documentation is updated
• Co-ordinate provision of Performance Enhancement Discussion documentation.
• Assist with testing
• Assist practitioners using the performENS system
• Assist with VPD administration
• Provide general support to the BI executive
• Provide general secretarial support to Executive Consultant
• Run with various general ad hoc tasks, projects, queries and requests as they arise.

This role may develop, change and encompass other tasks and projects in accordance with the dictates of the practice and what the department/team may be required to deliver to the business from time to time or on an ongoing basis

Knowledge and Skills

• Customer handling skills
• Complaint handling skills
• Excellent communication skills (verbal articulation and written abilities)
• Strong administrative skills
• The ability to deal with challenging requests
• Tact, diplomacy and assertiveness are important requirements
• The ability to co-ordinate various activities
• The ability to work independently, but still within a bigger team structure
• Flexible approach in an ever-changing working environment
• Strong focus on work ethic and attention to detail
• A can-do and problem-solving attitude and willingness to learn other areas
• Experience working in a team and in a pressurised environment.

Qualifications and experience

• Grade 12
• Good computer skills in the following packages, Microsoft Word, Microsoft PowerPoint, Outlook and Excel
• At least two years’ experience in a professional services environment
• At least one years’ experience in a client facing role
• At least two years’ experience in an administrative role
• Legal secretarial experience advantageous
• It is essential that the successful incumbent is able to be flexible, understand urgency, and know when to escalate problems to give ongoing and regular feedback to clients and team leader with respect to decisions taken relating to all activities, tasks and projects.