Business Development Manager at Bridgestone South Africa (Pty) Ltd

Summary of the Business Development Role:

• The main purpose of the Business Development Manager is to support Supa Quick with site analysis, financial viability and detailed demographic studies on new development opportunities. Further act as a consult with cross functional teams in developing and maintaining the Franchise Systems i.e. FMS utilization and development; Supa Check utilization and development.
• Together with the Franchise Director will develop the operational strategy to drive the direction and leadership of the business; build and implement effective franchise best practice and maintain internal controls to grow in the market.
• The ideal Candidate will be an experienced Leader with a solid track record in retail franchise management. Significant experience in markets is essential. The cultural fit and identification with the values will be important.
• The role of Business Development Manager, will report to the Franchise Director of Bridgestone South Africa.
• The role is responsible to preserve and increase Bridgestone market share, focus on creating a base of repeat business for sustainable performance. Drive revenue numbers by focusing on the Supa Quick  preferred supplier utilization to generate maximum rebates for the franchisee and franchisor.
• Increasing quality and sales effectiveness, customer satisfaction and business efficiency through leadership and solid business planning by using retail franchise expertise.
• The workplace for the role is remote and from time to time at the Bridgestone Head Office – Vorna Valley, Midrand.

Main responsibilities

• Support the FA/Property Manager in managing the FA renewal process.
• Look for ways to reduce investment required to open a retail store through innovation, operational skills and knowledge.
• Attend annual South African Council of Shopping Centres Congress with FA/Property Manager
• Manage Supa Quick Head Office operating budget   ( planning of remodel requirements and revenue recognition )
• POS System management and implementation . Leader migration process to digital transformation
• Consult with cross functional teams regarding the Centralized Billing Process.
• Manage details of Intranet, Supa-Library, FMS and paperwork into internal systems and ensure accuracy.
• Manage Preferred Supplier List and Rebates
• Report monthly on franchisees purchasing power in support of the Preferred Suppliers.
• Develop and implement compliance model with incentive scheme to ensure franchisee participation and increase buying power.
• Monitor and analyse participation from all franchisees and report on these findings to Management.
• Initiate Marketing / Promotion campaigns with all Preferred Suppliers
• Participating in product training and awareness and report monthly on training initiatives.
• Identify, develop and implement training and development programs/initiatives, in conjunction with BSAF, for the channels within the Supa Quick structures to meet its strategic goals and objectives.
• Conduct skills and development audits to ascertain gaps in Supa Quick business model.
• Liaise with BSAF Training Department and suppliers to provide training solutions to close identified gaps.
• Source supplier subject matter expertise (SME) for the funding and development of training interventions, and courseware according to the supplier’s unique skills and techniques.
• Accept responsibility for the maintenance of learner’s management systems (LMS) and data bases, and planning logistics as they pertain to training and development
• Maintain BSAF global standards for the development and delivery of training.
• Coordinate ongoing training activities with all Preferred Suppliers.

KEY EXECUTIVE ATTRIBUTES REQUIRED:

• At least 5-10  years senior management position exposure with franchise background.
• Experience in an entrepreneurial environment / structure will be a distinct advantage.
• Must be able to demonstrate experience in working collaboratively with functional managers and the business leader to develop business plans
• Must have a good understanding of audit and risk assessment processes and principles
• Must understand how to formulate and execute business strategies
• Must have demonstrated an ability to establish robust systems and controls and build a strong performing team
• A track record of success in continuing the existing growth and momentum of a businesses to over achievement and building the next growth phase
• Management skills with key suppliers to negotiate deals for Franchisee network
• Operate as a senior, trusted management figure displaying good judgement and absolute integrity to inspire trust and confidence.
• An energetic leader with an entrepreneurial flair and a pro-active "can-do" attitude

Bridgestone BEHAVIORS

Qualified candidates for this important position will therefore need to demonstrate the following:

• Agility – to work in a matrix and complex environment where change happens at a rapid pace
• Courage – to share ideas, think out of the box
• Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role

Bridgestone LEADERSHIP ESSENCE

Qualified candidates for this important position will therefore need to demonstrate the following:

• Establishes strategic direction and effectively communicates the vision:  Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction
• Demonstrates business acumen to achieve results through others:  Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence
• Promotes and enhances company culture:  Champions the organization’s shared values and beliefs
• Effectively manages across cultures: Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity
• BOSS focused - serves the customers having the end users in mind:  Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage
• Demonstrates self-awareness and emotional intelligence:  Recognizes one’s personal strengths, weaknesses, opportunities, and limits.  Understands emotions and their effects
• Intellectually curious in support of learning agility:  Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
• Embraces and leads change and innovation:  Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization
• Identifies and develops organizational talent:  Attracts high calibre diverse talent , leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration

Required capabilities

• Very good knowledge of Franchise best practices and toolkit;
• Good understanding of Operations, sales and services in POS
• Ability to establish strategic direction and effectively communicates the vision
• Business acumen to achieve results through others
• Ability to promote and enhances company culture
• Ability to effectively manages across cultures
• Boss focus - ability to serve the customers having the end user in mind
• High level of self-awareness and emotional intelligence
• Intellectual curiosity in support of learning agility
• Ability to embraces and leads change and innovation
• Experiences in identification and development organizational talent
• Practical approach and abilities
• Good communication and presentation skills
• Fluent in English
• Able to travel extensively

Fundamental Competencies

• Confidentiality
• Impartiality
• Integrity
• Trustworthiness
• Courage
• Teamwork