Benefits Administrator at AVI Limited

Job Specification:

Key Performance Areas:

Retirement Fund

• Death claim investigations and resolutions (RAC meetings)
• Trustee meeting attendance (on invitation)
• Submission and tracking of new entrants and withdrawals
• Reconciliation of existing members, new entrants and withdrawals
• Facilitating provident fund home loan applications for eligible employees
• Reconciliation of provident fund home loans, clearing of arrears and ensuring over deductions are refunded to employee
• Assisting site and facilitating disability applications
• Facilitating divorce orders with the fund
• Assisting site with the submission of funeral claims
• Preparation of monthly reports to trustees and management
• Preparation and submission of monthly Nil Contributors report to funds
• Managing of daily retirement funding queries from employees, Site HR, Payroll and various funds
• Relationship building between Trustees, Site HR and Payroll
• Workflow management 48 hours SLA

Medical Aid Administration

• Submission and tracking of new entrants, changes and withdrawal
• Managing of daily medical aid queries from Payroll/Site HR
• Weekly termination checks
• Preparing monthly pre-billing reports and comparing to medical aid billing
• Reviewing and clearing of monthly differences
• Obtaining forms from the fund and updating the intranet
• Preparation of monthly reports
• Preparation, submission and collating of certificates of existence for pensioners on company medical aid
• Contacting of pensioners with unsuccessful medical aid recalls
• Workflow management in 48 hour SLA

Ad hoc Projects

• Regular updating process documentation to ensure process is streamlined
• Ad hoc Benefits projects (PRMA, COE, Medical Aid Verification, Nomination Forms etc.)

Stakeholder Management

• Presentations to BU’s and site
• Roadshows
• Regular feedback to all parties on death claim investigations and resolutions

Minimum Requirements:

Experience:                                                                   

• 3 - 5 years work experience in a Benefits role/department
• Benefits Administration (Death Claim Investigation None Negotiable), Section 37C, Medical Aid & Retirement Fund Administration
• Stakeholder Management

Qualifications:

• Matric/Grade 12

Additional Requirements:

• Retirement fund rules and processes
• SAP HR Module
• Microsoft Excel

Competencies:

• Attention to Detail
• Deliver customer service
• Analyse and solve problems
• Remain composed and resilient
• Govern and follow rules
• Work with others
• Communicate Clearly
• Taking Initiative