Beauty Advisor at Clicks Group

Job Objectives:

• To consult with customers on beauty related needs, answer product based questions and provide beauty demonstrations in order to aid customers in selecting the best products and services that meet their needs. 
• To drive and maximise sales of the beauty department by proactively driving promotions, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that result in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimizing shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks club card and to enroll new club card members in order to achieve club card participation targets.
• To increase profitability and brand loyalty with customers by the promotion of private label and exclusive products.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products in line with different skin types and personal needs

Skills:

• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

Essential:

• Persuading and influencing
• Relating and Networking

Desirable:

• Commercial Thinking
• Following instructions and procedures
• Planning and organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Essential: Minimum 2 years experience within beauty / skincare
• Experience in a sales and marketing or retail / FMCG environment

Education:

• Essential: Grade 12
• Essential: Relevant Beauty/skincare qualification (External applicants)