Assistant Housekeeping Manager at Helderberg Personnel

Requirements:

• Grade 12
• Computer literacy
• Minimum 2 to 3 years, experience in a supervisory capacity in a 5-Star Hotel
• Strong Hotel Operational and Technical knowledge

 Duties will include but not limited to:

• Responsible for cleanliness, orderliness, and appearance of the entire Hotel
• Maintain par levels stock of guest supplies, cleaning supplies, linen and uniform
• Daily reconciliation of all linen sent and received by the laundry company
• Daily follow up on all variances with the laundry company
• Maintain linen according to hotel standards by monitoring the condition of the linen and notifying housekeeping management of items that need replacing
• Managing of all condemned linen / towels and discussing with management
• Prepare and participate for all weekly / monthly stock takes
• Notify the Executive Housekeeper of any maintenance issues with regards to the laundry equipment
• Monitor access to linen and towels
• Ensure that all linen / towels are stored correctly
• Ensure that all daily record keeping is completed and filed
• Ensure that the guest laundry procedures are followed daily
• Ensure that the staff laundry procedures are followed daily
• Ensure that the correct bags, tags, and books are used for the recording of guest laundry, staff uniforms, linen and towels sent to the laundry company
• Ensure that the Linen room, counting area and uniform stores are neat / clean and well organised
• Assist with staff rostering and management
• Managing staff grooming standards
• Develop and implement housekeeping systems and procedures
• Prepare reports for management information
• Attending and resolving guest complaints
• Verification of supplies consignments
• Resolution of customer complaints
• Daily inspection of public areas and employees’ locker rooms.
• Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
• Act as Executive Housekeeper Manager in her absence