Assistant Account Manager - Durban at RCL Foods

• RCL FOODS is looking for a decisive, efficient and innovative individual with an FMCG background in Account Management support. The purpose of the role is to lead Regional and National customer negotiations and provide support to the Customer Executive and National Account Manager/s in the smooth running of a portfolio of accounts.

Minimum Requirements    

• Marketing and sales degree or diploma.
• Valid Code EB drivers’ license.
• Minimum of 2 years of account management, customer related and administrative experience.
• Minimum of 2 years of experience using data and insights platforms.

Duties & Responsibilities    

• Build strong and progressive relationships through all levels with selected customers.
• Attend weekly and monthly customer meetings.
• Day-to-day customer engagement and resolving customer queries.
• Manage customer negotiations including price increases, trading terms and spend.
• Order management and resolve queries. Manage internal stakeholders and customer communication.
• Pricing management and resolve queries. Manage and implement the RCL FOODS pricing mandates and ensure pricing compliance.
• Developing and maintaining promotional grid and endure promotional compliance.
• Preparation and management of budgets.
• Maintaining internal systems in line with requirements and deadlines.
• Preparing customer, competitor and category reviews.
• Understand profitability and apply return on investment principles.
• Participate in the forecasting and demand planning process.
• Develop account plans and strategic customer/growth plans.
• Execution and tracking of innovation and new listings.
• Activate growth plans within the customer's organization.
• Track/measure the success of growth initiatives (launches/ promotions/activations).
• Monitor and report sales performance by customers.
• Develop and maintain relationships with operations and planning staff.
• Conduct regular analysis of customer product assortments and planograms.
• Cross-functional category discussion to capitalize on growth opportunities.