Assessor Non Medical Claims at Capitec Bank

Job description:

Purpose Statement

• To minimise losses for the Capitec Insurance Dept through accurately assessing, investigating and validating funeral claims in accordance with the goals, objectives, processes and standards set by Capitec Life

Experience

MINIMUM

• 3 - 5 years’ experience in a business administration environment
• 1 - 2 years funeral claims assessor experience
• Proven experience in stakeholder management and client engagement

IDEAL

• 5+ years’ experience in a business administration environment
• 2+ years funeral claims assessor experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Business Administration or Forensics

Knowledge

MINIMUM

• Insurance industry knowledge, specifically relating to the funeral landscape
• Relevant legislation relating to funeral claims
• Principles of non-medical claim assessment
• Understanding of the Insurance fraud landscape

IDEAL

• Investigative tactics, tools and methodologies.
• Intimate knowledge of funeral processes for both religious and cultural funeral services.

Skills

• Administration Skills
• Attention to Detail
• Decision making skills
• Numerical Reasoning skills
• Planning, organising and coordination skills

Competencies

• Deciding and Initiating Action
• Working with People
• Persuading and Influencing
• Analysing
• Coping with Pressures and Setbacks
• Delivering Results and Meeting Customer Expectations
• Learning and Researching

Conditions of Employment

• Clear criminal and credit record