Application Support Administrator at Sanlam Group

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems. Gives telephonic training on systems. Conducts trend analysis of series data to determine common occurrences and recurring issues. May manage the incident to completion.

What will make you successful in this role?

• Provide Standby support as per roster
• Run daily backups for our Policy Administration System
• Run Month End processes on all Policy Administration Systems
• Run commission runs
• Manage weekly Production deployment process
• Run test deployments as requested by Business Solutions
• Participate in Disaster Recovery exercise as IT Testing Bi-Annually
• Support African Rainbow Life for Sanlam Group Technology (SGT) requirements
• Manage Business approval for server patches
• System Support and maintenance
• Assist SGT Infrastructure team with technical support
• Assist Specialist Team and MIP with issues
• Create and manage server access
• Database restores
• Manage letters sent to Printers
• Continuous investigations on ways to improve processes
• General Client support

Qualification And Experience

• Matric
• A+ Certification
• ITIL Foundation (advantageous)
• Knowledge of XML technology (advantageous)
• Batch processing experience
• Application access control experience
• General IT support experience
• Good knowledge of business systems
• JIRA experience (advantageous)