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BDO helps a diverse range of clients with different needs. This is especially true of our Advisory Practice, which provides transaction, risk, wealth advisory, company secretarial, and HR services to clients navigating a range of challenges, changes, and opportunities. Our professionals are from a variety of multidisciplinary backgrounds, allowing us to del...
Specification
The Senior Applications Specialist is responsible for supporting and maintaining the various Applications in the Organization, of which Maconomy will be the biggest portion. From an end user support role to assisting with system functionality. Ensure Applications are available on machines in the organization and liaising with ITC on rollouts where needed. Manage requests using a Ticketing system and adhering to Service levels and ITIL or similar Framework. Utilizing Junior Applications Specialists in the Team to ensure first line support is delivered and assisting with more in-depth support, technical skills and knowledge.
The Senior Applications Specialist must maintain a culture within the firm whereby local support and assistance is available on site, and end Users feel comfortable asking for assistance. Working with the Senior Applications Manager, identify training gaps and provide feedback to the Development Team on functionality requests from Business users. Filtering this information down to the Junior Application Specialists to ensure a robust and effective support structure are built.
Doing this by:
Requirements
Qualifications, Requirements & Knowledge:
Competencies
Technical Competencies:
Behavioural Competencies:
BDO Core Competencies:
Closing Date: 30th, April 2022
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