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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
Purpose Statement
To provide Business Bank clients with excellent end to end Internet Banking experience by providing technical telephonic support ensuring that processes and procedures are adhered to and processing internet banking administration.
Experience
Minimum:
2 yrs work experience in a client focussed or call centre type environment
Dealing with customer enquiries.
Ideal:
Experience in a financial or banking environment
Basic technical/systems knowledge and experience
Qualifications (Minimum)
Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
A relevant tertiary qualification
Knowledge
Minimum:
General office administration
Ideal:
Chat bot channels of communication
Skills
Communications Skills
Problem solving skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Interpersonal & Relationship management Skills
Administration Skills
Competencies
Deciding and Initiating Action
Working with People
Adhering to Principles and Values
Relating and Networking
Persuading and Influencing
Presenting and Communicating Information
Analysing
Planning and Organising
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Adapting and Responding to Change
Coping with Pressures and Setbacks
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys
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