Administrator: Key Accounts Premium Collections at Assupol

Description

Activation of Premiums 

• Do Monthly Lodgments 
• Do Weekly stats to track Lodgment Confirmations 
• Ensure Sales submit Deduction Authorities on a Daily basis.

Premium Collections

• Following up on First Premiums over three months
• Following up with the wage clerk on first premium not received for the previous month
• Provide weekly feedback to Sales Manager & Worksite Managers on first Premium collected or non-collection vs Lodgments.
• Allocate of premiums to the correct policies within the agreed SLA.

Premium Retention

• Build a relationship with sales to obtain their cooperation in assisting with retaining New Business.
•  Build a relationship and liaise with the Wage Clerk at the Worksites / CSO at all times for follow ups on non-payment of premiums.
•  Updating and communicating with Sales of Changes received from the Worksite / CSO regarding the lodgment process.
•  Retaining business by sending Client Service request to contact the client for Debit Order Information.
•  Reinstatements & Re- Date of Policies.
•  Reconcile the Schedules received vs Payment received in the Bank Account from the Worksite/CSO  Perform Daily Reconciliations
•  Investigate and clear unidentified movements (Exception Report)
•  Ensure Proper Control and Maintenance on reconciliations
•  Resolve Internal & External queries.

Quality and Profitability of Allocated Worksites / CSO

• Quality KPIs
•  Business Retention Rate
•  80% - Policy Recovery Rate
•  85% - NTU < 5%
•  Lapses <5%
•  Cancellations < 5%
•  Premium Un Paid 5%

Customer Retention

•  Timeous provision of the reports to Worksite Development Managers.
• Manage the Monthly Outstanding Premium report distribution process.
• Accurate reports are sent to the Sales Managers & Worksite Managers.
• Maintain the distribution list for the Worksites and update Requirements all the time accordingly.
• Manage the Credit control process.

Requirements

FORMAL EDUCATION:

• Matric
• Diploma in Office Administration

EXPERIENCE:

• 2 Years’ experience as Operation Support Services.

SKILLS:

• Excellent interpersonal skills
• Team Building Skills
• Analytical & Problem-solving Skills
• Decision Making Skills
• Effective Verbal & listening Skills
• Attention to Detail & High Level of Accuracy
• Very Effective organizational Skills
• Effective written communications Skills
• Computer Skills including the ability to operate spreadsheets (Excel)