Career Opportunities at Sea Harvest Corporation (Pty) Ltd

Key Responsibility Areas:

Query resolution

• Handle inbound and outbound communications via various channels (phone, email, chat, etc.)
• Deliver exceptional customer service, measured by:
• Quality of interactions
• Clarity and accuracy of written and verbal communication
• Proactively manage customer expectations by identifying common trends in the contact center
• Manage general enquiries, QA administration, and changes
• Provide individualized support to customers including Sea Bucks enquiries
• Achieve strategic targets and performance metrics
• Offer comprehensive solutions tailored to customers' needs and requirements

Knowledge, Skills & Abilities Required:

Qualifications:

• Matric certificate
• Fluency in English and at least one additional language
• Computer literacy in Microsoft Office ( intermediate/Advanced level)
• Minimum 5-year experience in:
• Call center environment (omni-channel)
• Customer Care roles (Retail, Front-of-House, Reception, etc.)
• Contact center qualification (advantageous)

Attributes:

• Customer-centric mindset
• Proven customer care skills
• Effective problem-solving abilities
• Excellent telephone etiquette
• Strong numeric skills
• Ability to multitask

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Key Responsibilities:

• Managing of customer key accounts/relationships
• Achieving sales budgets
• Regular customer branch and head office visits/meetings
• Cold calling on new customer prospects
• Assisting with the marketing function (advertising opportunities/trade shows)
• Pricing negotiation with buying head office and direct customers
• Ensuring customer orders are placed, and stock rotation is well managed at customers.
• Assisting with co-ordinating orders with the Johannesburg depot in line with the order/delivery cycle
• Follow-up on payments from customers where required.
• Keeping the business up to date with the general market and competitor activities
• Proven experience in relationship management and development.
• Some travelling to see customers in other regions.
• Self-starter with the energy to work and grow with the company.

Qualifications and Experience:

• Grade 12 with a relevant post matric qualification being advantageous.
• Minimum of 3 years of experience in a sales environment dealing with the commodity products (preferably dairy commodities).
• Strong sales and negotiation skills.
• Proven experience in relationship management and development.
• Knowledge of logistics and transport negotiations.
• A valid driver’s license and willingness to travel to the Free State, Mpumalanga, Limpopo, North West and KZN regions.
• Self-motivated and energetic.
• Intermediate level of ability with Microsoft Office (PowerPoint, Word, Excel, and Outlook).