Admin Clerk at Bidvest International Logistics

Job Purpose    

To ensure that all processing and filing of documents for all the customers are done in accordance with the BidvestIL Standard Operating Procedures. Ensure that all vehicles are compliant with the BMW standards and manage KPI Performance reports.

Qualifications & Experience    

• Senior certificate (Grade 12) or equivalent
• Valid Code 08 Drivers License

Key Responsibilities    

Customer Satisfaction:                                

• Quick response to Customer queries and resolving thereof                                
• Support Customer Liaison and also focus on minimising risk                               

Administration:             

• Ensure processes and procedures are in line with the customer expectation                                
• Checking accuracy of all daily transactions executed by the Dispatch Yard Drivers / Team Leaders                                
• Analyse variances on reports and resolve queries daily                                
• Reporting of anomalies picked up and manage the resolving thereof                                
• Correct movement of vehicles on SAP                                
• F2 damage inspection report to be captured weekly                                
• Handing out of vehicles to be pulled and reparked                                 
• Capturing of all vehicles imported and exported                                 
• Updating of billing                                
• Updating of imports expected by the client                                
• Capturing of information on SAP        
• KPI's & Reporting:                                
• Ensure on time submission and accuracy of daily/weekly / monthly management reports                                
• Communicating daily/ weekly/ monthly KPI and performance reports                                
• Maintain the KPI board                                

ISO:                                

• Ensure processes and procedures are followed as per the customer expectation                                
• Filing of all operational documentation daily as per ISO procedure                                                               
• Reporting of any incident as and when it happens                                
• Ensure compliance to correct PPE at all times                                
• Ensuring compliance to SHE procedures and standards                                
• Monthly SHE checklists to be completed                                
• Adherence to specific SHE appointment                                

5S: 

• Ensuring the maintaining of 5S in areas of responsibility
• 5S checklists to be completed continuously
• General Administration:
• Maintain proper archiving procedures  
• Recording, filing and archiving of operational documentation         

Skills & Competencies                                  

• General administration                                
• Reporting and Statistics                                
• SHE & ISO                                
• Cargo Wise, EVL                            

Skills:

Knowledge:                                  

• Ability to handle stress and to work under pressure                                
• Customer Service Skills                                
• Good verbal and written communication skills                                
• Attention to detail                                
• English – Good Speak, Read and Write                                
• Strong planning and organisational skills                                
• Flexible to work overtime if and when required                                
• Team player                                
• Well developed computer skills in Excel, Word, Outlook                                
• Scanner Handling