Account Services Administrator at Standard Bank Group

JOB DESCRIPTION

• To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.

QUALIFICATIONS

Qualifications:

• 5 GCSE's with minimum grade C in both Maths and English Language

Experience:

• 1-2 years - Ideally previous experience within a banking operation position however it is not essential.

ADDITIONAL INFORMATION

Outputs:

• Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
• Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
• Maintains professional knowledge, completes internal training programmes, attends learning sessions and pro-actively gains an understanding of the end to end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.
• Identifies and provides feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team. Supports, encourages and promotes business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption.
• Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.