Account Management at JLL

Job Summary:

• Tetris, a leading global workplace solutions provider, is seeking a highly motivated and experienced Account Manager to join our team in Cape Town, South Africa. The successful candidate will be responsible for managing client relationships, delivering exceptional customer service, and driving business growth in the region. The Account Manager will collaborate closely with internal cross-functional teams and external stakeholders to ensure the successful execution of projects and the satisfaction of our clients. This role offers an exciting opportunity to work with prestigious clients and contribute to the growth of Tetris.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with key clients, understanding their business needs and objectives.
• Serve as the primary point of contact for clients, addressing their queries, concerns, and requests in a timely manner.
• Conduct regular client meetings, reviews, and presentations to provide updates on project progress and explore opportunities for additional services.
• Identify and pursue opportunities to enhance client satisfaction and establish long-term partnerships.

Project Management:

• Take ownership of project delivery, ensuring projects are executed on time, within budget, and in accordance with client specifications.
• Collaborate closely with cross-functional teams, including design, construction, and procurement, to successfully deliver projects from inception to completion.
• Monitor project progress, identify potential risks or issues, and develop effective solutions to mitigate them.
• Maintain accurate project documentation and provide regular reports to clients and internal stakeholders.

Business Development:

• Identify new business opportunities within existing accounts and engage in proactive business development activities.
• Contribute to the development of sales strategies and support the creation of compelling proposals and presentations.
• Attend industry events, networking functions, and trade shows to build relationships and promote Tetris services.
• Keep abreast of industry trends, competitor activities, and market conditions to identify potential leads and market demands.

Financial Management:

• Develop and manage account budgets, ensuring profitability and financial targets are achieved.
• Monitor project costs and revenue, track expenses, and perform accurate forecasting and reporting.
• Negotiate contract terms and pricing with clients, aiming to maximize profitability while maintaining client satisfaction.

Qualifications and Requirements:

• Bachelor's degree in Business Administration, Sales, Marketing, or a related discipline.
• Proven experience (3-5 years) as an Account Manager, preferably within the commercial real estate or workplace solutions industry.
• Solid understanding of project management principles, including budgeting, scheduling, and resource allocation.
• Strong communication and relationship-building skills, with the ability to interact effectively with clients and colleagues at all levels.
• Exceptional negotiation and persuasion abilities.
• Results-oriented mindset with a proven track record of achieving sales targets and driving revenue growth.
• High level of business acumen, strategic thinking, and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Willingness to travel occasionally as required.