IT Business Relationship Manager at TFG (The Foschini Group)

Job description

We’re looking to add great new talent to our BRM team. If you are an assertive, driven and independent IT BRM, then join our drive to develop world-class IT Solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.

Key Performance Areas:

• To manage the Infotec and Business Partners’ relationship,
• Serves as ‘Trusted Advisor’ between Infotec and Business Partners
• Attends management forums where appropriate
• Serves as escalation point between Business Partners and Infotec
• Represents the needs and interests of business to Infotec contributing to relevant solution discovery discussions with Infotec development and operational teams
• Maintains detailed knowledge of the Division’s business processes
• To partner to identify and understand business strategy,
• Collaborate with business and Enterprise Architecture to develop capabilities roadmap
• Facilitate alignment across business and Infotec Strategy
• Provide Service Management support,
• Establishes and negotiates Service Level Agreements (SLA’s) with business partners on behalf of Infotec
• Has oversight for Infotec service levels and reports on performance on a monthly basis
• Ensures that Infotec is able to deliver to committed SLA’s
• Play an active role in problem resolution with relevant Infotec owners teams representing business interests
• Portfolio Management and Demand Shaping,
• Supports business in shaping business demand and facilitates prioritization through relevant processes
• Supports business to motivate for technology investments through development of business cases for TFG strategy enabling priorities
• Governs the functional portfolios by facilitating the relevant Project and Portfolio Forums
• Oversight of key project delivery to ensure Value Realization,
• Communicate portfolio health to business stakeholders 
• Ensures technology benefits are monitored and tracked in partnership with Business Partners and Project Management Office(PMO)
• Facilitate organizational transformation management with Business Partners, Learning & Change and Owner teams to ensure successful outcomes

To qualify for this position you will need:

• A relevant tertiary degree
• Minimum of 8 – 10 years’ relevant IT BRM experience within a corporate environment
• Experience within Service Management principles (familiarity with ITIL and IT Service Management), good knowledge of the SDLC, experience with ITIL processes (incident, change, problem, availability management etc.), and experience with a Service Management application tool (Remedy, Service Now, HEAT etc)
• Strong organisational and planning skills
• Financial Acumen
• Strong collaboration and team building skills
• Excellent communication and presentation skills, both written and verbal
• High level of influence and credibility
• Excellent problem solving skills
• The ability to act independently when faced with complex situations, and identify improvement initiatives
• Ability to effectively communicate business needs to technology teams
• Demonstrated experience building and maintaining strong customer or client relationships
• Strong ability to interact efficiently with technical and non-technical teams
• Strong attention to detail and excellent analytical ability
• Excellent interpersonal skills and able to influence across different organizational levels and engender collaboration within team

Experience and/or knowledge that will be to your advantage:

• BRMP certification
• ITIL Certification
• IT Service Management experience (and relevant tools)
• Project Management Lifecycle exposure (and relevant PPM tools)
• Systems Implementation (SDLC) exposure
• Retail experience

What’s in store for you at TFG?

• A lifetime career • Diverse range of inspirational brands • Career growth • Great company benefits!

PREFERENCE WILL BE GIVEN, BUT NOT LIMITED TO, CANDIDATES FROM DESIGNATED GROUPS IN TERMS OF THE EMPLOYMENT EQUITY ACT.

You can also find out more about TFG Careers by visiting our website: https://www.tfgcareers.co.za/