Deputy Zone Manger at TLScontact

Job description

TLScontact is a pioneering company specialized in providing Customer Relationship Management excellence within a face-to-face environment. Our company is part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience, with a presence in 46 countries worldwide.

To support our expansion around the world, we are currently looking for a Deputy Zone Manager, position based in South Africa (Pretoria).

Reporting to the Zone Manager, your main tasks are:

• Strategic planning for successful growth of the business
• Ensuring a clear visibility of all happenings in the Zone
• Directly leading, developing, motivating, coaching, managing and organizing teams of all subordinates
• The provision of statistical and analytical insights on entire zone to help shape and drive success in the business
• Maximizing productive efficiency within the company and collation of the current delivery and reporting processes on a regional basis
• Ensuring that Zone is compliant with all SLA’s and in line with Zone’s legal legislature
• Responsible for new client tenders and bids
• Creating of budget and adhering to it
• Ensuring profit targets are met or exceeded
• Growth of the zone, client wise
• Be responsible for generating new business growth and managing existing client accounts
• Ability to interact effectively with board of directors
• Be able to demonstrate the successful acquisition of new business in a multicultural and international environment
• Bring transferable skills that will enhance the performance of the sales team as a whole
• Ensuring that sales reports and market intelligence are used to their fullest effect in creating bid documents and internal reports for the strategic development of the company
• Maintain databases of market information, including data relating to sales, customers and competitors
• Provide analysis, quantitative and qualitative support to evaluate existing and potential product and service markets
• Prepare regular business and market reports using company and external data and be able to fully explain trends to executive management

Pre-requisites

• Be able to demonstrate critical thinking and problem solving abilities.
• Any other tasks that may be instructed by the senior zone manager.
• Post Graduate Degree in Management and legal background advantageous
• Fluent in English. French is an added advantage
• Minimum 5 years customer service work experience with executive experience
• Excellent communication skills and interpersonal skills
• Ability to work under pressure
• Ability to multi task
• Strong leadership qualities
• Works well independently and in a team