Trainer at JUMO.WORLD

Job description

Key responsibilities

• The Trainer will be part of the Group Operations Team and will support the JUMO Customer Services and Operations Team.
• Conduct JUMO product training to MNO staff at various levels
• Customer Services Administration – viewing console & analyses of basic data
• Draft training material & training preparation
• Provide input / assist with product development related to customer requirements
• Continuous improvement on training to enable effective customer services
• Manage relationships with Operations teams
• Support and assist the development of the JUMO training strategy and roadmap
• Training tool adoption

Skills and competencies

Requirements (Qualifications and Experience)

• Grade 12
• Diploma in either marketing / sales / communication
• Digital training / tools training / social media training qualifications would be advantageous
• Minimum 2-3yrs training experience
• Proven track record of exceptional administrative ability
• Training presentation and material development experience
• Call centre / customer service / digital training / strategy experience is highly desirable
• Experience working in African territory would be highly desirable

Skills, knowledge and competencies

• Ability to work independently
• Highly organised and efficient
• Responsibility
• Exeptional presentation skills
• Communicates professionaly and clearly in oral and written forms
• Attention to detail with inner drive for accuracy and meeting deadlines
• Communication and relationship management: the ability to establish strong working relationships with teams and stakeholders to manage administrative processes.
• Team-player, friendly, able to manage diversity within the team

Application Closing Date: 13 June 2017