(548) Business Solutions Support Analyst - CMD at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Work closely with business and the Business Solutions and Technology Department (BSTD) to define and interpret business needs and requirements as well as compile a business case for new and existing business solutions for CMD. 
• Coordinate, guide and oversee the implementation and change management of new solutions, enhancements and upgrades to existing systems, in consultation with business, BSTD and/or other stakeholders, to ensure alignment with business needs and requirements (business processes, reports, upgrades, patches and fixes). 
• Guide and manage business testing as well as verify testing results against the defined test-case criteria.
• Establish and maintain stakeholder relationships to ensure the efficient running of the business systems, identify future business requirements and opportunities for optimisation, and propose solutions.
• Manage the master data on CMD systems to ensure the integrity thereof, the accuracy in the processing of transactions end-to-end and the mitigation of systems-related risks.
• Provide ad hoc training as well as guide and oversee externally provided training and support on all functional system changes to internal and external users of the systems, including cash centre personnel.
• Manage the development, maintenance, updates and implementation of training material and the learner management system (LMS) platform through internal and external stakeholders and partners. 
• Monitor and facilitate the timely resolution of all systems-related issues reported by the cash centres and other Head Office users and manage the incident management process to ensure efficient service delivery. 
• Act as the central systems co-ordinator with the cash industry for systems-related matters, including invoking systems-related business continuity procedures. 
• Assess the impact on business due to systems changes initiated by external factors –from within or outside the South African Reserve Bank (SARB). 
• Provide reports and recommendations on the Systems Development Life Cycle (SDLC). 
• Establish and maintain relevant stakeholder relationships and represent the department at relevant industry forums. 
• Ensure governance principles are in place and implemented throughout all change processes.
• Maintain policy changes on the system.

QUALIFICATIONS

To be considered for this position, candidates must be in possession of:

• at least a bachelor’s degree (i.e. BComm, BSc in Information Systems, and so forth), or an information technology (IT) or equivalent qualification; 
• a minimum of five to seven years’ experience in a financial business support and analysis environment.

Additional requirements include:

• an understanding of the banking ecosystem;
• knowledge of financial payment systems; 
• project management skills; and
• knowledge of cash management systems.