To ensure the delivery of business growth targets for Credit Limit Increases (CLI) by pro-actively managing the performance, quality, motivation and day-to-day operational activities of the CLI team.
Operational plan execution
- Risk Management
- Targets and metrics relating to Credit Limit Increases
- Customer Service
- Analysing and reporting
- Stakeholder management
- Staff and talent management
- Coaching
- Motivate and lead the team
FUNCTIONAL COMPETENCIES
- Governance and compliance
- Customer service
- Call centre task and processing requirements
- Functional supervision
- Product knowledge
- WFS processes
MINIMUM QUALIFICATION
- Matric
- Certificate in Contact Centre or Leadership- preferable
EXPERIENCE REQUIRED
- 2-3 years’ experience in a Contact Centre environment
- Previous leadership experience, with a strong focus on coaching and development of team members
- Proven track record in a target driven environment
- Experience in an inbound and outbound contact centre environment preferable
- MS Office Suite proficientZZZ
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