Technical Support Analyst at Johnson Matthey

Job Description

As we continue to build our new global customer service team, we are looking to recruit a Technical Support Analyst , who will ensure infrastructure across the site or collection of sites is performing to standard. They will also provide hands and eyes support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global BIS Policies.

Key Responsibilities

• Diagnose and resolve issues associated with end user based application software and operating systems.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and software including supporting desk moves/new work place setups.
• Contribute to project teams in the improvement of current BIS services and development and delivery of new services.
• Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans.

Your application should provide evidence of how you meet the following criteria:

• Experience of working with the following technologies: Windows 7, MS Exchange, Office 365, mobile technology, printer technology, DNS, DHCP, switches and routers.
• Experience of installing and supporting PC, laptop, tablet and mobile hardware and software including supporting desk moves/new work place setups.
• Experience of diagnosing and resolving end user issues around application software and operating systems.
• Working knowledge of desktop, laptop, server and printer computer hardware dependencies
• Working knowledge of relationships between networks, phones, mobile devices, PC operation systems, databases and applications.
• Experience of technical implementations with a strong understanding of Microsoft and networking technologies.