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  • Posted: Oct 3, 2024
    Deadline: Not specified
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    Our Purpose Statement Empowering business and society through people and technology On 1st August 2019, we announced the launch of our new ICT brand, a brand our people will take forward to deliver ICT services in South Africa and EMEA markets. A big part of our new ICT brand is that it's been designed for us, the people to serve our clients as one, a...
    Read more about this company

     

    Tier 2 Onsite Support Technician

    What you’ll do:

    • Resolve Incidents by means of task completion and resolution within defined SLA
    • Fulfilment Service Requests by means of task completion within SLA  
    • Identifying recurring issues and feed into Problem Management  
    • End to End communication with business users on any outstanding issues  
    • Complete daily, weekly and monthly task list and email to Service Delivery Manager on time.  
    • Document troubleshooting on incidents before escalating.  
    • Ensure that Techsource email and communications policies are adhered to.  
    • Assist with ICT system software and hardware installations and upgrades.  
    • Assist with ICT related projects and project co-ordination  
    • Proactively monitor Hardware and respond to related alerts.  
    • Proactively monitor Infrastructure and respond to related alerts.  

    Your expertise:

    • Desktop Support (Minimum 1 year+  experience) 
    • Working within a Domain supporting Windows based thin and fat clients.   

    Qualifications required:

    • Matric Maths / a Full N3 Qualification including Maths
    • Certificate or Diploma in IT
    • Microsoft Certified Systems Engineer

    Advantageous:

    • ITIL Foundation, Cisco CCNA

    Method of Application

    Interested and qualified? Go to iOCO on careers.ioco.tech to apply

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