You will be working within a small, fast-moving team, primarily focussed on connecting with clients during their trial process, and assisting them with their installations, as well as post-sales support. The role will test your excellent technical skills, strong eye for customer experience, and attention to detail.
We are looking for a technical pre-sales engineer focussed on the networking and virtualization field. You will need to:
- Handle pre-sales demos and client interactions.
- Trouble shoot deployment and configuration issues.
- Document knowledge in the form of guides, knowledge base articles, tech notes and support responses.
- Create and update product documentation.
- Communicate with potential and existing clients via telephone and emails.
- Be able to liaise on senior level, well spoken.
The ideal candidate would be someone who has a thirst for, is excited about learning new things in the Linux and networking world, and is comfortable doing demos and speaking to new clients.
- Excellent verbal and written communication in English.
- Experience with webhosting or web services including Apache, Nginx, HAProxy, etc.
- 4 years' IT industry experience.
- Experience with networks, firewalls and DNS.
- Strong technical problem-solving skills especially in relation to networking, services and protocols.
- Must have existing Linux experience.
- Good people interface, team player.
- Excellent written and verbal communication skills.
- Comfortable talking to both senior and non-senior technical employees as well as non-technical employee
- Willing to work flexi-hours including possibly in the evenings
- Virtualization experience (VMWare, Xen, KVM, Hyper-V, etc.)
- Advanced networking knowledge (TCP, IPv4/IPv6, etc.)
- Experience with technologies like load balancing, web acceleration.
- Existing experience using CRM systems.
- Willing to work flexi-hours to accommodate US clients.
- Organized
- Computer & Linux hobbyist
- Desire to work with new and emerging technologies.
- Degree of self-autonomy
- Motivated and excited