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Bytes Managed Solutions’ (Bytes MS) strategic vision is to offer its market an integrated, end-to-end solutions that enable and facilitates businesses to engage in high volume profitable business transactions. The business crafts the majority of its solutions and services by adding value to core partners. The organisation is the exclusive distributor ...
Job description
To provide IT desktop support to Bytes Managed Solutions user base and ensure customer delight while honoring SLA.
KPA
Call Update and Closure:
Customer Focus (internal and external):
Improvement:
Innovation:
Product Management:
Relationship Management:
Service Delivery:
Teamwork:
Technical Support:
Provide effective technical support
Ensure that technical support given resolved the problem 100% of the time.
Service Efficiency, first time fix.
Qualifications
Experience
Knowledge
Skills
Strong administration skills.
Attitude/ Behaviour
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