Risk Management Specialist at Amazon

Job Description

The Risk Management Specialist will

• Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
• Leverage technology and innovation to bring continuous improvement to the operational processes
• Work effectively in a cross-functional environment with legal, technical, and product management teams
• Evaluate copyright and appropriateness for content submitted through Amazon.com's Kindle Direct Publishing
• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
• Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically extreme or otherwise offensive
• 8 hour work day to be during a 7am to 8pm time period

Basic Qualifications

• Ability to work one weekend day if needed
• 8 hour work day to be during a 7am to 8pm time period
• 4+ years of experience with MS Excel
• A minimum of 2 years of process experience in publishing, customer service or similar production environment
• Strong trend and data analysis skills (using excel and similar software) with the ability to notice patterns in data for the purpose of driving decision making
• Experience in process improvement and troubleshooting
• Experience in creating and modifying operational metrics
• Strong project management skills
• Must be able to think creatively and possess strong analytical and problem solving skills
• Ability to drive and document new processes and simplify existing processes
• Ability to drive root cause analysis and identify corrective actions

Preferred Qualifications

• Experience in digital media and knowledge of the publishing industry is a plus
• Possess accountability for optimizing the self-publishing process to achieve operational goals
• Exceptional level of organization and attention to detail
• Experience using SQL
• Comfortable handling a high volume of work on a daily basis
• Strong personal integrity
• Strong technical and analytical aptitude, including some knowledge of statistics
• Proficiency with Lean and Six Sigma tools
• Strong oral and written communication skills
• Must be able to think creatively and possess strong analytical and problem solving skills