Customer Value Specialist at Suncorp Group

Job description

We have exciting new part time opportunities available in our Banking Contact Centre team for people who are passionate about giving exceptional service to our customers.

We are looking for motivated and customer focused professionals to join our high performing sales & service Banking team. We are proud to have a specialist team who have the opportunity to work from home and around their current lifestyle commitments. We are looking for people with a real interest in providing superior levels of customer service and driven to achieve sales targets to join our successful, dynamic team.

The Role Will Require You To

• Take incoming calls from Suncorp Bank customers in relation to internet and personal banking needs
• Identify and uncover opportunities to refer additional products to suit our customer's needs
• Deliver exceptional customer experiences
• Work within a quality driven and compliant environment.

To Be Successful, You Will Need

• Previous Customer Service/sales experience
• A passion for Customer Service excellence,
• Superior written & verbal communication skills,
• Self-motivated and enjoy contributing to a team environment

Shifts

You will be required to commit to a minimum of 25 hours per week, 5 hour shifts per day. These hours will operate on a rotational roster. The following shift patterns are available, please note your start time will be rostered within the start window below.

• Monday - Friday Start Window 7am – 12pm
• Monday - Friday Start window 9am – 2pm
• Tuesday - Saturday Start window 7am – 12pm (Saturday start window 8am -1pm)
• Tuesday – Saturday Start window 9am -2pm (Saturday start window 8am -1pm)

Training

Initial 4 weeks paid training provided on a full time basis working Monday – Friday 8.30am – 5.00pm

If you are self-motivated, results driven and have a passion for providing outstanding customer service over the phone then this is the role for you! Applications will be closing shortly, so if this sounds like the role for you then please apply below! For any further details please contact our resourcing partner on on 02 82269659.