Vacancies at Discovery Limited

Key Purpose

The successful candidate will be responsible for driving in-hospital effectiveness and high-quality hospital engagement for Hospital Benefit Specialists across the country based in regional hospitals, in order to facilitate the achievement of reduction of inappropriate admissions. This role forms part of the IH stream within the Discovery Care division. We are looking for an energetic and resilient individual, with a passion for enabling the success of others to join our team. Experience of Onsite Case Management is advantageous but not required.

Areas Of Responsibility May Include But Not Limited To

The successful candidate will be required to but not limited to the following key outputs:

• On the Job Training and coaching/ development of the Hospital Benefit Specialists.
• Work with appropriate internal stakeholders, including the Onsite Trainer, to develop a fit for purpose learning and development strategy & framework for Hospital Benefit Specialist teams.
• Conduct regular field work with Hospital Benefit Specialists and managers to identify training needs and improvements.
• Contribute to the design and execution of appropriate assessment activities across all roles within the Onsite Case Management.
• Maintain an external network to stay close to industry, risk trends and best practice.
• Monitor and prepare annual budget for all enablement-related activities including training and development, in collaboration with the Departmental Manager for the area.

Change Management

• Design and management of change management strategies to support the adoption and utilization of new tools, offerings and structures rolled out to the Onsite Case Management teams.
• Ensure appropriate reporting and monitoring in place to track the outcome of these strategies.
• Research best practice with respect to effective change management with a view to introducing new and innovative approaches to our team.

Onsite Case Management Effectiveness In Line With Enablement Strategies

• Work closely with the Functional stream and Risk Division to identify and execute on strategies to improve productivity and effectiveness in the hospitals.
• Research and recommend new tools to enhance the quality of in hospital interactions.
• Contribute to the hospital segmentation and targeting process.
• Contribute to the design of appropriate Hospital Benefit Specialist incentive schemes, in collaboration with Functional Stream and Operational stakeholders aligned to business priorities.
• Contribute to the implementation and roll-out plan for the onboarding programme for Hospital Benefit Specialists, working closely with Discovery People and the Onsite trainer.

Internal And External Stakeholder Relationships

• Provide input to other business areas as subject matter expert on Hospital Benefit Specialist analysis by providing insights on all aspects of the Onsite enablement model and how this has been implemented.
• To drive the vision and understanding of the Onsite enablement function across relevant stakeholders in business
• Maintain Relationships with Risk, Functional Stream and Hospitals.

N.B. Location : Must be based in Gauteng

Competencies

The successful candidate will be required to demonstrate the following critical competencies:

• Dealing with Ambiguity
• Business Acumen
• Caring about direct reports
• Conflict Management
• Interpersonal Savvy
• Negotiating
• Drive for results

Education And Experience

• Matric
• Registered Nurse or equivalent

Experience

• Leadership experience of 2 years
• In-hospital experience of 1 year
• Background and work experience in Case Management would be advantageous but is not essential
• Discovery Health experience of 1 year (Advantageous)
• Operational Experience (Advantageous)
• Skills Required
• Analytical & reporting skills
• MS office – Strong PowerPoint and Excel skills
• Relevant coaching and team development skills
• Advanced interpersonal relationship skills
• Conflict Management skills

Knowledge That Would Be Advantageous

• Operational management & servicing principles
• Healthcare legislation and industry knowledge
• Experience with knowledge of Discovery Products and processes preferable

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Job Description

Identifying sales opportunities.

• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal Attributes And Skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment

Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage

• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose of the role

The position is responsible for managing a smaller team, responsible to load and process all Umbrella contributions / billing reconciliations and investments in accordance with Section 13A of the Pension Fund Act. The incumbent must ensure that the processes and procedures are implemented, maintained (Default Reg & T-day) and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills

The Successful Candidate Must Demonstrate The Following Competencies

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification.
• 3 – 5 years operational leadership and management experience – Essential
• 3 - 5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 - 5 years’ experience in the employee benefits and 5 years in a

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Key Purpose

The core purpose of this role is for the individual to take a technical lead within the PAAS team, demonstrating the ability to run and support the other team members as well as our customers at a senior level. Focusing on solving complex problems and finding solutions for new and unsolved issues.

Areas of responsibility may include but not limited to

Strategic Objectives

• Provides input into strategic objectives for Platform as a Service with regards to one or two platform services, whether it be on-premises or in the cloud.

People Leadership

• Liberate the best in people. Support the team and departmental objectives, delivering a high standard of results and accountability. Support and coach the other team members while supporting the team manager to achieve the team’s goals.

Operational Excellence

• Drive operational metrics as set for the team and help maintain and improve all metrics while focusing on delivering the highest standards.

Service Availability

• Ensure the reliability and availability of one to two platform services on-premise and in the cloud by ensuring that operational metrics are monitored.

Technical Leadership

• Demonstrate technical leadership to his or her fellow team mates as well as support to the team manager. Keeps abreast of technological advancements impacting the platform services of the team.

Execution / Project Delivery

• Drives the successful delivery of medium sized projects, with impact to the team or department, or multiple smaller projects for the team, within the agreed, communicated timelines and budget.

Business Astuteness And Prudence

• Support the teams mandate to work within the allowed budget by optimizing where possible.

Customer Experience

• Monitor metrics and work closely with our customers to improve the customer experience of the platform services for the team.

Vendor Engagement

• Work with vendor Technical Account Managers and Solution Architects to uplift the stability and effectiveness of the supported platforms.

Technical Skills

• Deep technical skill in supporting the core platform that support the services offered. The ability to own complex problems and drive to resolution
• Strong technical skills with the ability to support a team of technical resources to achieve team and departmental goals
• Strong analytical and problem-solving capabilities
• Demonstrated ability in people relationships, risk management, project management and change management across all platform services or products and typically within a single team.
• Good Communication and interpersonal skills, dealing with people at Specialist level and below
• Good cross-functional collaboration skills and relationship building skills
• Ability to achieve results in supporting large-scale projects impacting multiple teams in the department or multiple smaller projects within a team context
• Strong Customer Focus
• Ability to prioritize in a complex fast-paced environment

Education And Experience

• Completed Matric
• At least 3 years of IT experience in a technical support role.
• One of the following:
• Working within a team that provision, maintain and operate Platform Services which may include virtualization through VMWare or Cloud Services in AWS and/or Azure, or Containerization
• Working with a team utilizing VMWare virtualization, automation, logging, networking, storage or cloud management products
• Working with a team utilising and operating services in AWS
• Exposure to Kubernetes and Public cloud services like AWS
• VMWare or similar Associate level Qualification in Virtualization, Automation, Networking, Operating Systems, Storage or DevOps
• AWS or similar Associate level Qualification in Solutions Architecture, SysAdmin, DevOps, Security or networking
• VMWare certification in virtualization, networking, storage, operations, automation, security and/or containerization (Advantageous)
• AWS Associate and/or professional level certification in solutions architecture, systems administration, DevOps, security and/or networking (Advantageous)
• ITIL Certification (Advantageous)