Job Opportunities at Truworths

• We are looking for an experienced Admin Manager with excellent planning and organisational skills. This person is detail orientated and passionate about controlling expenses and managing risk. The incumbent will also be responsible for planning and scheduling staff as well as some Recruitment, IR, Training and Performance Management.

Key Responsibilities  

• Day-to-day running of the store
• Conducting daily, weekly and monthly admin checks
• Make sure that staff adhere to the policies and procedures
• Update the Administration manual with any procedural releases
• Do follow ups on Daily Management Reports
• Update notice boards
• Conduct and Supervise hanger counts
• Conducting regular spot checks at the service desk
• Conduct spot checks at the fitting room
• Staff planning
• Blue cube scheduling and over rides
• Closing the pay period on blue
• Controlling expenses
• Ensuring that staff works in a healthy and safe environment
• Staff training
• Driving promotions in the store
• Alarm test
• Fire evacuation drills
• Refuse checking
• Daily meetings with staff
• Conducting PDD with staff
• Recruiting weekly flexi timers
• Implementing IR discipline appraisals

Qualifications and Experience    

Experience / Knowledge:

• 3-5 years’ experience in a similar role
• Previous store management experience
• Computer literacy and excellent admin skills
• Numerical and analytical skills
• Performance management and IR skills
• Good knowledge of MBP and fashion focused
• Good interviewing, recruitment and training skills

Competencies    

• Retail business acumen and target driven
• Good planning and organisational skills
• Strong leadership and motivational skills
• Good people skills and customer relations
• Security conscious and self-motivated

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• The ideal candidate needs to possess good leadership and excellent people skills as you will be responsible for leading, guiding, developing, supporting and managing a team of Agents, while ensuring that service levels and conversion targets are met, key performance requirements are achieved and delivered in line with operational requirements, processes and systems.

Key Responsibilities    

• Managing service levels and conversions to improve efficiency and effectiveness
• Staff scheduling
• Staff training and coaching
• Staff performance monitoring
• Managing of misconduct and poor performance
• Performance feedback and counselling
• Interpretation and action on dashboard information and statistics
• Recruitment and selection

Qualifications and Experience    

• Matric
• 2 to 3 years leadership/supervisory experience within New Accounts and/or services environment
• Experience and/or knowledge of Vision Plus, Presence and Tableau reporting will be a strong advantage.

Competencies    

• PC literacy (Word, Excel, Outlook)
• Exceptional verbal and written communication skills
• Pro-active and energetic
• Highly service orientated and results driven – Will go the extra mile to resolve client issues/queries
• Solid team player
• Excellent organisational and administration skills with strong attention to detail
• Good planning skills
• Ability to work independently and handle multiple tasks
• Ability to work well under pressure
• Be able to work shifts as per the department roster

Closing Date    
2023/05/28