Jobs at MultiChoice

Purpose of the Position

• The role is critical to driving, enabling, and ensuring that the Talent portfolio, within the Group Human Capital Division, delivers customer centric, compliance services and support across the organisation and its sub companies. The position will be the custodian for overall compliance reporting on behalf of the Chief People Officer, establishing and maturing talent insights, BBBEE and EE talent transformation strategies and metrics and proactive talent analytics support for Exco and board compliance reporting.

Key Performance Objectives

Compliance Strategy and Management

• Accountable for the talent compliance and reporting function end to end; Directly responsible for managing and delivering on reporting and compliance requirements for the Group Talent Head and Chief People Officer for the Multichoice Group.
• Direct and manage the talent related reporting and compliance requirements including but not limited to BBBEE (Skills development, Management Control) and employment equity, inclusive of other elements for global compliance including people elements of the Global Reporting Index.
• Ensure proactive management and delivery of insights and reports for internal governance committees and to ensure full compliance by the organisation on assigned compliance portfolios. This includes reporting requirements for REMCO, Social Ethics Committee, Transformation Committee and Group Exco.
• Collaborate with the Senior Manager (SM) Learning & Development and Senior Manager Talent Management to establish plans and interventions that delivers upon the transformation targets and commitments by the group and respective companies.
• Proactively scan and manage regulatory landscape on changes both global and South Africa local impacting Multichoice group and companies and proactively manage operations to drive compliance.

Compliance Operations

• Accountable for the compliance submissions, reporting and management related to Skills Development and Employment Equity/ Management Control.
• Oversee and manage planning and governance of compliance requirements related to management control, employment equity and skills development including SETA engagement, workplace skills plan and annual training report.
• Collaborate with industry and governmental partners to scan for potential legislative changes; Prepare proactive plans and scenarios to ensure business is best positioned to manage and ensure compliance.
• Curate and manage the BBBEE skills compliance requirements and work closely with SM Learning & Development on interventions and monitoring.
• Oversee the B-BBEE audit. Organize and conduct the Management Control and Skills Development element of the B-BBEE assessment process for the B-BBEE audit.
• Establish partnerships with Learning & Development, Talent Management, Human Capital Business Partners (HCBPs) and business to drive management and reporting on Skills Development, management control and Employment Equity reports.
• Proactively plan and collaborate with vendor partner sand auditors to ensure full compliance by the group and companies for BBBEE and EE compliance reports.
• Ensure BBBEE reports are accurate and distributed timeously to stakeholders to improve decisions on achieving transformation targets.
• Implement and monitor key skills programmes in partnership with the Learning & Development and Talent management teams.
• Jointly responsible with the SM Learning & Development to ensure the group and reporting companies receive the highest possible BBBEE rating and clean audit assessments.

Compliance Systems Management

• Establish department that is customer centric, proactive, and positive in approach that grows the brand and reputation of Human Capital compliance portfolio.
• Establish strategies, governance, standards, policies, procedures, systems, reporting/dashboards to effectively manage and operate the portfolio.
• Ensure all BBBEE systems are accurate and updated, including up to date people information, training spend, occupational data, company structure information and training interventions.
• Establish ways of working with Learning and Talent teams to ensure learning plans, budgets and actuals are accurately captured on system.
• Drive and manage accurate timeous monthly and quarterly reports to the relevant internal management forums and ensure action Items are resolved as per expectations.

Central conduit for all talent compliance and reporting requirements, ensuring stakeholders are enabled with up-to-date insights for decisions.

People Management

• Implement Human Capital (HC) strategy to ensure effective delivery of people practices across the department and to attract, identify, retain, and develop the best people, creating an environment that enhances the organisation’s reputation as a place where the best people work.
• Work with the team to achieve excellent business results through continuous people development and mentoring activities.
• Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching.
• Determine and analyse training and development needs for team members and ensure implementation thereof; Ensure that identified training is budgeted for and executed.
• Establish and maintain a succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles.
• With the support from HC, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
• Ensure that all poor performance is addressed through the Performance Improvement Programme and that continued poor performance is adequately dealt with; Review Performance Improvement Programme reports to determine effectiveness of interventions.
• Build customer centric, positive, and highly responsive approach to customers and stakeholders.

Qualifications

• Post graduate degree in Commerce/Human Resources or another relevant field.
• Master’s Degree is advantageous.
• BBBEE Management Development Programme or NQF aligned BBBEE Managers Course.

Experience

• Preferred, experience as verification partner for BBBEE with demonstrated experience to lead complex compliance portfolio and up to date understanding across SA legislative landscape.
• 6+ years’ experience in managing and driving compliance portfolio and reports for listed entity.
• In-depth hands-on experience in BBBEE is critical, particularly with skills development, management control and employment equity focus.
• Ideally, experience as Employment Equity manager in a medium to large enterprise.
• 8-10 years working experience preferred.
• Competent in engaging and managing executive stakeholders.
• Demonstrated experience in report preparation, data management and writing narrative for executive audience.
• Demonstrated experience in leading teams and influencing across boundaries.

Technical Competencies

• Learning
• Training
• Facilitation and presentation
• Stakeholder Management
• Project Management
• Skills Development
• Reporting

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Purpose of the Position:

• To drive, accelerate market growth and revenue by capturing high levels of customer value through lifecycle management. Drive the customer value management strategy that has a clear vision of the growth objectives the company seeks to deliver.

Key Performance Objectives

Customer Strategy

• Define and initiate strategies to target customers with regards to specific customer experiences which promote activity and retention as an outcome.
• Plan the overall customer engagement strategy and draw a business plan to ensure strategy implementation aligns to the different segments and platforms to promote achievement of set objectives.
• Define customer growth and retention strategy through analyzing and translating market and behavioural data to identify customer needs.
• Facilitate and drive stakeholder engagements to achieve cross functional support and knowledge sharing.

Budget Management

• Demonstrates strong financial acumen and logical decision making in offer development
• Keep account of the allocated budget and ensure all expenditure has justifiable value add.

Operational Delivery

• Drive and develop campaigns and initiatives to improve customer attrition and increase ARPU
• Maintain accountability for, and report on the success of implemented campaigns
• Drive and report on return on investment of retention initiatives
• Management of all customer lifecycle steps: customer engagement & communication, campaign execution & optimisation with the primary objective to maintain, develop and increase retention, activity rates, and revenue through targeted initiatives

People Management

• Oversee the activities of the project teams
• Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.

Qualifications

• Degree in marketing, business management or similar
• Post graduate would be an advantage

Experience

• A minimum of 8-10 years in marketing, campaign management or relevant experience
• A minimum of 5 years of customer value management experience
• 5+ years management experience
• Experience in Customer Retention Management, Customer Strategy or related role

Technical Competencies (List the key technical competencies)

• Developing Strategy - Customer Relationship Management (CRM)
• Reporting and Research
• Project Management
• Financial Management/Budgeting
• Product/Brand Knowledge
• Commercial Acumen

Closing Date: 2023/08/04