Hot Jobs at DHL

Role Context

1. Lead, develop and prioritise CRA initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position. Develop DHL Customs Clearance and Regulatory Capability as a clear differentiator and a Selling proposition. Ensure that DHL is recognized as a Trade Facilitator by Regulators and Customers. The CRA Director will also manage the GIA, ADC and Customs Surcharge Revenue programs and quality audit programs for customs clearance.
2. Contributing to trade facilitation and market liberalisation through regulatory engagement with relevant authorities, facilitating customs modernisation and trade compliance through collaborative partnerships with both Government and Trade Organisations such as the WTO and WCO.
3. Uphold, maintain and manage import/export customs compliance for SSA as including oversight of the DHL Express Denied Parties Program, Sanctions compliance and managing and implementing all export controls measures mandated by the DHL Global Convergence Board

Key Responsibilities

1. Formulate customs and trade compliance strategy in line with region’s business strategy and requirements, corporate guidelines, and policies
2. Direct planning and implementation of customs and regulatory affairs plans, measures, and budgets to achieve customs operational results
3. Plan, organize and control customs and regulatory affairs activities for the region for to obtain necessary permits, licenses, certificates, authorizations, and other approvals for the organization, required to conduct current and future business activities and to distribute its goods and service
4. Drive fulfilment of customs requirements for the import/ export and trans-shipment of packages and documents in a time sensitive environment
5. Set and steer achievement of high standards of operational quality throughout customs clearance process, data quality and support functions
6. Monitor the customs operations team and documentation team to optimize productivity and drive cost control
7. Consistently deploy effective people management, cost control planning innovation and communication in order to achieve high customer satisfaction
8. Formulate customs and trade compliance strategy in line with region’s business strategy and requirements, corporate guidelines, and policies
9. Direct planning and implementation of customs and regulatory affairs plans, measures, and budgets to achieve customs operational results
10. Plan, organize and control customs and regulatory affairs activities for the region for to obtain necessary permits, licenses, certificates, authorizations, and other approvals for the organization, required to conduct current and future business activities and to distribute its goods and service
11. Drive fulfilment of customs requirements for the import/ export and trans-shipment of packages and documents in a time sensitive environment
12. Set and steer achievement of high standards of operational quality throughout customs clearance process, data quality and support functions
13. Monitor the customs operations team and documentation team to optimize productivity and drive cost control
14. Consistently deploy effective people management, cost control planning innovation and communication in order to achieve high customer satisfaction
15. Liaise with customs authorities and other governmental bodies on operationally related questions
16. Network and build relations with customs authorities and other counterparts for running smooth operations
17. Anticipate and mitigate business risk for the region’s business and its customers through proactive awareness of changes in statutory regulations impacting the region’s business or its customers
18. Set customs processes and procedures and monitor implementation to adhere to compliance standards, legal requirements, and import/ export control legislation for the region
19. Steer innovation, introduce and embed world class practices and quality standards for customs at the regional level
20. Customs and Regulatory Affairs Management
21. Identify opportunities, both internal and external and recommend initiatives that will facilitate the customs clearance process.
22. Conduct regular audits of clearance performance to ensure compliance to network standards and achievement of the best-cost position.
23. Identify opportunities and impediments in the areas of international trade facilitation, export incentive schemes, trade and policy development and bilateral and multilateral country agreements and work with country management to implement solutions.
24. Ensure DHL customs processes are in compliance with all local laws, regulations & practices.
25. Training about Customs and Regulatory Affairs
26. Identify and assist in the implementation of training programs.
27. Provide technical support to specified projects.
28. Regulatory Compliance Cooperation
29. Effective regulatory and trade law compliance management is a prerequisite to establishing lasting relationships with customs, business partners, investors, employees as well as the general public.
30. The CRA Director assists and consults with the RCO and Regional Management in developing and directing regulatory compliance programs to meet agreed deliverables including sanctions and denied party programs.

Minimum Requirements

Education & experience

Education Level

1. Degree in related discipline
2. Technical qualifications in the customs field
3. Legal qualification (optional)

Experience Level

1. Experience gained through country import / export industry at a senior level
2. 5-8 years relevant experience
3. 3-5 years’ experience at a managerial level
4. Experience gained with DHL, in operations / services environment an advantage
5. Established network of contacts within the customs and regulatory environment
6. Knowledge of Regulatory Compliance and Trade Law
7. Understanding of Regional and Global Trade Agreements such as the TFA and the RKC.
8. Ability to interpret customs legislation

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IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you!

•  Required to do Banking and  work on the GeT procurement system
• To integrate quality into business by ensuring that every Customer contact is a desmonstration of absolute dedication towards providing first time ideal solution for the satisfation of customer"s immediate and future needs.
• To implement GIMS/ISO and Global SOP standards and procedures at all times.
• Expedite all requests for collections ensuring that all necessary information is obtained from Customer Services and the  relevant countries.
• Handle any queries raised through customer services, providing the CS with necessary information, whom i turn relays and deals with customers. where requested, this information should be emailed to customers.
• The responsibility of verbal and written communication is essential requirement of the Embassy Advisor.
• Ensure that customer complaints and claims are treated as priority and are resolved to the customers satisfaction, as well as within company"s GIMS/ISO Global SOP policy and procedures
• All complaints received must be registered on GEMA .
• Ensure that all embassy/High Commission customers receive a superior service and that they are infomed of possible delays or problems with regards to the movement of their shipments.
• Investigate any requests for special service and process where viable.
• Initiate action plans to recover service failures to ensure that the customer is affected in the least possibleway.
• Ensure that every customer service Agent dealt with, is fully aware of the service offered by DHL Express and is educated in how to make use of these services.
• Ensure that service incidents are kept to a minimum.
• Specific paperwor or letters of authority is required to collect a shipment from an embassy, it will be the responsibility of the  EA , to contact the customer service immediately and request email copies of the oustanding paperwork.
• Required to complate daily statistics on all outbound shipments as well as payment requests
• Adhoc Reports , need to be accurate and timely manner.
• Adhere to service standards as well maintaining customer information accurately.
• Required to perform duties outside of the standard job description, n as designated by management.
• Responsible to allocate money as and when requested to the relevant embassies, reconcile finances and ensure that adequate finances are avilable at all times.
• Responsible for complating all air waybills and relevant ducumentation once passports documentation or certificates have been collected.

Requirement

• Matric 
• Excellent written and Oral communication skills 
• proficient at MS,WORD,OUTLOOK,EXCEL
• working knowledge of CSV and GEMA
• Strong numerial skills
• Sound tracing knowledge 
• Analtical skills and problem solving ability
• Interpersonal skills
• Well groomed/presentable
• Ability to work under pressure 
• Passion for excellent Customer Service 
• Attention to detail
• Commercial understanding 
• Presentation Skills