Job Opportunities at Tsebo Solution

Duties & Responsibilities 

 To provide effective leadership to Catering

•  To ensure the company image is projected through excellent client relationships, quality of service, product and productivity.
•  Develop medium and long-term strategies to grow the business in conjunction with the operations manager.
•  Comply with the divisions budgetary requirements within the financial guidelines.
•  Understand and maintain all financial aspects of the business – budgeting, forecasting.
•  Understand and implement company standards, policies and procedures in line with legislation.
•  To work and operate in a fast paced environment and perform well under pressure.
•  Ensure quality control is in accordance with the company standards.
•  Oversee cash management (control of debtors, stock checks and cash checks etc).
•  Effect profit growth in all areas of responsibility.
•  Meeting agreed deadlines with regards to submission of forecasts, profit and loss’s etc.
•  Human resources management (including I.R., training and development) and performance management.
•  Operational standards – Maintain and improve on operational standards as agreed.
•  Meeting all quality / star grading standards within the areas of responsibility 

Skills and Competencies 

•  Sound business acumen.
•  Experience in upmarket functions and events management.
•  Experience in high quality mass production.
•  Previous experience in the service industry essential.
•  Excellent knowledge of Health and Safety policies and processes relevant to the food industry
•  Operational Standards: Performance management, financial analysis, computer proficiency & human resources.
•  Excellent computer skills (MS Office, knowledge of point of sales and financial systems)
•  Entrepreneurial skills: Strategic management, Outcome focus & productivity.
•  Interpersonal Skills: Excellent client/customer interface, managing group process, communication skills (verbal and written) & organizational skills.
•  Strong presentation skills.
•  Flexibility with respect to working hours.
•  Ability to build and maintain a motivated team in a dynamic environment.
•  Innovative approach to streamlining systems.
•  Business Management principles, including proven financial skills
•  Must have a valid driver’s license and own reliable vehicle
•  Strong banqueting function background
•  Excellent client relations
•  Experience of Back of House and Kitchen Processes.

Qualifications

•  Matric
•  Relevant tertiary qualifications and/or equivalent
•  Knowledge of catering services advantageous

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Duties & Responsibilities    

• Prepares and cooks meats, fish, vegetables, gravies, cereals, soups, fruits, bakery products and other forms of food.
• Prepares and cooks food for special diets from recipes formulated by qualified personnel.
• Assists in on-the-job training and assist in directing the work of food service workers, students and other employees within area of assignment.  
• Assists in the preparation of salads and desserts.
• Notifies supervisor of food and supplies needed.
• Checks in food and supplies as necessary.
• Maintains food production records.  
• Cleans kitchen, kitchen utensils and equipment; secures refrigerator and freezer.  
• Serves food as required.  
• Maintains maximum standards of sanitation and safety.
• Performs other related duties and responsibilities as required or assigned.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Promptly reports equipment and food quality to kitchen Manager.  
• Uses our Standardized Recipe Card for preparing all products.
• Do not rely on the memory of yourself or other employees.  
• Operate as part of a team with good interpersonal skills
• Maintaining high quality and hygiene standards as per Companies standards  
• Preparation and presentation of food  
• Ensuring correct portion control are adhered to  
• Ensuring the food is delivered timeously  
• Assist with the planning of menus and stock control
• Follow recipes
• Flexible to work overtime when required  
• Stay abreast with food trends as well as best practices.  
• May be required to assist with any other duties that may be outside scope of responsibility

Skills and Competencies    

• Communication skills (verbal and written)  
• Computer literate  
• Organizing and planning skills  
• Interpersonal skills  
• Team Player
• Excellent food skills  
• Strong client and customer service skills  
• Good organizational skills

Qualifications    

•  Minimum requirement Matric  
• Proven cooking experience  
• 2 - 5 year experience in a similar role  
• Culinary qualification would be advantageous 

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Duties & Responsibilities    

• Administer the ordering of all food, resale and beverage items
• Operate as part of a team with good interpersonal skills.
• Receive all the stock from the suppliers according to Fedics policies & procedures
• Issuing of all stock in the fridges, freezers, dry store & chemical store as per company spec with regards to portion size / quantity and in specified times.
• Ensuring costing of stock/meals & functions is done timely, accurately & on a daily basis
• Receive all invoices on a daily basis on My Market
• Conduct stock takes weekly
• Maintaining high quality hygiene as per Fedics standards.
• Plan for consecutive days to make sure all stock is available and report unavailability of stock
• Ensure that all the storerooms, fridges and freezers are cleaned and all products are stacked and date marked correctly at all times
• Manage all wastage and leftovers
• Do proper handovers when necessary
• Build and maintain supplier and client relationships
• Maintain the safe keeping and protecting of all products & equipment in store room
• To report and where possible, take action about customer complaints and compliments.
• To relieve in this and other local units from time to time as well as carry out any reasonable request by management
• Ensure stock rotation is in place
• Report on product quality
• Operate with set store times
• May be required to assist with any other duties that may be outside scope of responsibility

Skills and Competencies    
Skills:

• Communication skills (verbal and written)
• Strong client and customer service skills
• Computer literate

Competencies:

• Good Food and Beverage Knowledge
• Team player and attention to detail
• Excellent co-ordination and ability to multi-task
• Positive, punctual and professional approach

Qualifications    

• Matric/ Grade 12
• Proven costing & stock control/store keeping experience – advantageous
• At least 2 year’s working experience
• My Market

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Duties & Responsibilities    

• Oversee and maintain hygiene standards in the kitchen – Q PRO specific
• Implement new innovative and creative ideas(on meals and functions)
• Oversee and monitor the quality of food and presentation thereof
• Manage & train staff
• Quality & quantity controls on all food products.
• Keeping an update of market trends and reacting on these effectively and efficiently
• Any other duties as requested by management, within reason

Skills and Competencies    

• Interpersonal skills
• Communication skills: verbal/written
• Customer centric
• Commitment and excellence
• Initiative
• Organising/planning skills
• Productivity driven
• Cost awareness
• Computer literacy
• Business acumen

Qualifications    

• Matric
• 2 years relevant work experience essential
• Tertiary qualification an advantage

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Duties & Responsibilities    

• Take full responsibility and management of your site,
• Act with utmost urgency when attending to any client request and do so pro-actively,
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
• Output based contracts must be managed efficiently,
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
• Ensure work schedules/job cards are in place for each position and relevant to site,
• Ensure consistently high service standards are maintained for all services in scope with regular inspections,
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times,
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required,
• Effective use and updating of electronic application/tools issued by the company,
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you,
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.

Communication:

• Regular client meetings with clients signing off unit visit checklist,
• Responding to clients and management request timeously and action accordingly,
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys,
• Effectively communicate and filter company information to staff,
• Keep line management informed of pertinent issues relating to your contracts.

Labour Management:

• Work with HR to allocate staff to sites according to policies and procedure,
• Complete time sheets and submit to the administration department as per the deadlines,
• Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied,
• The Cleaning Manager is required to participate in CCMA cases and union meetings if required,
• To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs,
• Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety:

• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Unit Finances:

• Actively manage unit leave liability and leave plans according to company policies and targets,
• Continually identify potential of additional business within existing contracts and One off cleaning opportunities, 
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month,
• Ensure debtors collection is in line with contractual agreements,
• Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed, 
• Chemical and consumables are ordered in line with a monthly pre-determined budget.

General:

• Maintain a high standard of morale and motivation,
• Attend meetings, training etc
• Implement and manage initiatives and objectives as set out by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR,
• Ensure that our TCS brand is protected and represent it professionally at all times,
• Ensure that statutory/legal requirements are strictly adhered to,
• To keep abreast of changes in all company policies and procedures,
• Adhoc duties.

Skills and Competencies    

• Strong on client relationships and strong communication skills,
• Leadership skills,
• Attention to detail,
• Sense of urgency,
• Problem solving experience,
• Able to work under pressure,
• Be flexible and adaptable,
• Should be able to work independently,
• Able to work independently and under pressure,
• Able to work long hours, after hours and some weekends.

Qualifications    

• Relevant operations and people management experience,
• Minimum of 5 years’ experience in a similar environment on middle management level,
• Experience in the healthcare idustry is essential,
• Experience as a Cleaning Manager within a retirement is highly advantageous,
• Experience in managing or overseeing large compliments of people,
• Understand cleaning principles and knowledge of company policies and procedures,
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s,
• Strong people skills and knowledge or Industrial relations.

Closing Date    
2023/02/28