Open Positions at Liberty Group South Africa

Purpose

• Performs Microsoft Infrastructure design, development, and administration activities including but not limited to: deploying Windows Operating system applications, configuring hosts and host instances, deploying and managing business rules, configuring and administering a Windows/Cloud environment.  Maintains responsibility for configurations on multiple environments. 
• Represents Wintel during the design and development process and troubleshoots Wintel solutions in an enterprise environment.  Performs hands-on developing, debugging, and testing with Windows Operating system and Cloud Operating system technologies.

Key Responsibilities

• Design and document global enterprise Windows architecture: Master Data Management.
• Design, document, install and maintain Microsoft Windows Server 2019, 2022, on premise and in the cloud
• Design and maintain Windows security as defined and documented.
• Develop utilities and automated reporting.
• Create scripts for task automation.
• Create, test and execute data management languages.
• Analyze and sustain capacity and performance requirements.
• Analyze, consolidate and tune Windows Operating system for optimal efficiency.
• Monitor systems and platforms for availability.
• Oversee backup, clustering, mirroring, replication and recovery.

Additional Key Responsibilities

• Implement security and encryption.
• Install and test upgrades and patches.
• Provide 24/7 support for critical situations.
• Evaluate and recommend new integration technologies.
• Match recommended architecture changes and uplifts to business need.
• Proactively engage management as necessary to resolve issues and ensure awareness of potential dangers to the environment.
• Support other IT staff with open and unresolved issues.
• Provides on-call support via cell-phone 24 x 7 when on Standby and in emergency circumstances.
• Take on responsibilities as a backup or alternate for other IT staff if required.
• Cover and resolve any outstanding Service Desk related issues in an effort to help all IT members resolve tickets as quickly and efficiently as possible.

Minimum Experience

• Minimum of 5 years’ experience in IT
• Minimum 3 years developing enterprise scale Microsoft Windows Server 2012/2016/2019/2022 applications
• 3 to 5+ years of Microsoft Windows Administration with Windows Scripting support and experience
• 3 to 5+ years of Microsoft Server Administration 
• 4+ years of experience optimizing queries, performance tuning, and recovery activities.
• Demonstrated knowledge of IS standards such as ITIL.
• AWS Cloud Practitioner
• Azure Fundamentals
• Powershell scripting

Minimum Qualifications

• BS C in Computer Science, Computer Engineering, or IT related field; or an ABET accredited Electrical Engineering BS or equivalent business experience or other Tertiary education
• Matric

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Purpose

• This is a Websphere MQ/Message Broker Specialist role largely responsible for providing operational integration services to the organization. We are looking for experienced MQ and Message Broker specialist for permanent position.
• This will require candidates who have experience of a installing and configuring Websphere MQ/Message Broker V8.X and above on Solaris, Windows and Z/OS environment.

Key Responsibilities

• Installation and Configuration of WebSphere Message Broker v8/9 and above on Unix Solaris, Mainframe and windows environment.
• Proactively monitor the health of WMQ/WMB Servers installed and take appropriate preventative actions
• Unix scripting to troubleshoot and automation of duties and monitoring.
• Develop tools, metrics, and reports to effectively monitor WMQ/WMB server health.
• Define topology and specifications based upon new business requirement, including scale-out architectures for large installations.
• Effectively troubleshoot using tools such as MQ Explorer, WebSphere Message Broker Toolkit, IBM Support PAC's MO71 andIH03, MQSC, MQMONN etc. to solve issues with queue managers and brokers.
• Perform problem resolution and root cause analysis, spot trends and recommend and implement preventive techniques.

Additional Key Responsibilities

• Design, install, tune, maintain and monitor queue managers and brokers; including, but not limited to, storage management, performance tuning, backup and recovery, and change/configuration maintenance.
• Work closely with development and implementation teams to design and implement overall application configuration, associated support tools and processes.
• Provide technical consulting in identifying, implementing and supporting new WebSphere MQ and WebSphere Message Broker functions.
• Ensure standardization of systems implementation, support techniques, and adherence to formal processes, change control, best practices, and total quality practices in all activities.
• Willingness to work in a team environment where delivering to any and all customers is a priority together with the flexibility to take on new products and technologies as required.

Minimum Experience

• Minimum of 6 years’ experience in IT.
• 5+ years of Websphere MQ/Message Broker/Sterling Connect direct experience.
• 5+ years of experience Unix Scripting support and MQ security
• Knowledge of IS standards such as ITL/COBIT.
• Proven WebSphere MQ and WebSphere Message Broker administration experience in production/Non Prod environments including installation, configuration and performance tuning/optimization.

Additional Minimum Experience

• Experience in the configuration of file transfers using SFTP and associated security considerations (advantageous).
• Experience of Windows, Mainframe and Solaris operating systems.
• Experience in mainframe Natural ADABAS, CICS and use of main view.
• Intermediate experience with a database such as DB2 Experience
• Experience with Sterling Connect Direct is a plus.
• Exposure with IBM Integration Bus v9 is a plus.
• Experience in system analysis, design, construction and testing.

Minimum Qualifications

• BSc in Computer Science, Business, or related major or equivalent business experience or other Tertiary education
• Certification in WebSphere MQ Certified v8,9 and Message Broker v10.
• Unix Solaris and MS Server 2016
• Mainframe Natural adabas and CICS
• Matric

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Purpose

• This role is accountable for ensuring client value by leveraging our research support portfolio to maintain renewal revenue and maximize customer retention across all of our clients.

Minimum Experience

• 2 - 3 years experience in a similar environment

Minimum Qualifications

• Higher Certificates and Advanced National (Vocational) Certificates [Level TBA: Pre-2009 was L4] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Provide advice and support to find solutions to difficult customer complaints in order to achieve and maintain set customer service excellence standards.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
• Deliver on service level agreements made with internal and external stakeholders that meet or exceed client expectations.
• Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
• Build and maintain contact with customers to promote organisational products and services.
• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Ensures appropriate error handling and data cleanup' process. Maintains and manages data quality processes in business unit. Enforces coding standards and centralises data to reduce duplication.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.