Latest Jobs at Accor Hotel

Specific Responsibilities

• Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
• This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
• Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
• Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
• Produce reports and statistics as requested by the Group Services Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
• Manage Group payments, cancellations, rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Ensure a prompt input of reservations and data for the next 3-month period for all group enquiries & bookings (within 24 hours).
• Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
• Maintains control of Guest History and implement policy and procedures.
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Clear communication with all staff in relation to all group related topics.
• Ensure VIP and complimentary room night procedures are adhered to.
• Ensure Accor brand and company standards are implemented and updated.
• Ensure security and safety procedures are updated and implemented.
• Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.
• Promotes positive working environment by developing positive team spirit.
• Setup of confidential contracts and agreements
• Other duties as requested.

Commercial

• Receive incoming calls, analyse client needs and know the services offered by the hotel and inform the client which of these match the customer’s needs ensuring a prompt and professional follow up.
• Apply the pricing and commercial policies of the establishment, prepare a quote, negotiate and conclude the sale to optimise volume of turnover for your department and being involved maintaining client loyalty.
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• Maintain up to date records of all events and meetings. Manage the database, tracking new enquiries and business through meetings.
• Regularly check the quality of the services offered through customer comments and feedback during service meetings.
• Ensure the proper distribution of the work sheets on a weekly basis and the relevant information to all departments. To attend daily and weekly operational meetings.
• Take part in all debtors meetings and follow up with any actions for the recovery of debts on behalf of the hotel.
• Monitor the commercial policies of the competition and keep up to date with what is happening in the area.

Production

• To manage the meetings and events diary and keep it updated of any changes, amendments and cancellations.
• Be involved in welcoming and maintaining the loyalty of the clients.
• Prepare invoices for meetings and all events.
• Check the correct organisation of work and logistics for the entire department and make sure that information is correctly transmitted to the various services in question, especially the kitchen.
• Ensure that the health and safety regulations are complied with and applied in the department, especially HACCP standards.
• Assist with mailshots, organise and co-ordinate promotional events within the hotel.
• Take part in preparing annual budgets for your department, help in analysing the results and implementation of any corrective actions necessary.
• Take part in the preparation of the marketing plan and commercial plan for the hotel.
• Check and analyse management reports, which have been compiled for turnover, average cover price, ratios, and business forecasts.
• To attend any meetings and training sessions as required for the position.
• To manage and report all emergencies and complaints using the procedures set by the Hotel.
• To maintain vigilance regarding possible fraud, theft and potential security risks.
• To be fully conversant with all facilities and services of the Hotel.
• To be conversant with the responsibilities and duties of staff and management at the Hotel.
• To deal with customer complaints and ensuring a prompt and professional follow up.
• To assist and ensure that all operational supplies and equipment are used properly and kept in good condition.

Qualifications

• Grade: 12

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Job Description

Server

• You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of beverage lists and promotions, menu items and preparation methods
• Follow all safety and sanitation policies when handling food and beverage

Qualifications

• Your experience and skills include:
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team