Jobs at Vodafone

Role purpose

To engage and provide support and architectural guidance and second level critical support with aggressive and complex enterprise level services and applications as a Networking subject matter experienced professional.
Escalation support and deep dive technical analysis on design, architecture, and maintaining the organisation’s network services within IT Data Centres and Corporate offices countrywide will be part of your primary role.
Your key purpose is to ensure stability and availability of the Enterprise IT Network Infrastructure and related supporting services to delivering on business objectives without the compromise on security.

Your responsibilities will include

• Monitor, supports and maintains the network to ensure its day-to-day stability and availability.
• Identify current network risks and implement innovative solutions to optimise, remediate and/or mitigate.
• Provide support to internal BU infrastructure teams during fault-finding and trouble shooting.
• Provide research and assessment of new technologies as well as customer needs.
• Provide Architectural Guidance on routing and switching.
• Development and maintain all documentation relating to architecture, configurations, interfaces, and reports i.e., Inventory Management and Knowledge Base documentation including HLD’s, LLD’s & SoW’s.
• Proactively improve infrastructure, reducing operational costs and complexities.
• Provides 2nd Tier technical escalation support to the 1st Line Helpdesk and assess technology security risk periodically.
• Plan, design and build the Enterprise core network. Conduct functionality and gap analyses to determine the extent to which key business areas and infrastructure comply with statutory and regulatory requirements.
• Evaluate and recommend new product technologies.
• Provide support to Technical Product development team to develop Enterprise products.

The ideal candidate for this role willl have

Technical / Professional Qualifications:

• Matric Essential
• Degree/diploma essential in IT or relevant field
• 3-5+ years working experience in the Information Technology industry supporting Cisco Technologies

Core competencies, knowledge, and experience:

• Extensive knowledge in managing a global network (WAN & LAN).
• Extensive knowledge and hands-on experience in design, architecture and maintaining an organizations network infrastructure.
• Extensive knowledge and hands on experience of Layer2 and Layer3 networks, high availability, redundancy, and interoperability between different vendors.
• Extensive networking knowledge in product suites available from vendors like Cisco Switching and Firewalling, F5, VMWare, and EMC.
• Extensive knowledge of IP Networks.
• Extensive experience in designing Data Centre server environments.
• Extensive knowledge of Storage network environments.
• Extensive knowledge of trouble shooting and fault finding on a virtual server and network environment.

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Role purpose

Responsible for coordination of segment creation, and operational support associated with segment management. Develop the understanding of the SME market and the solutions which cater to these customers, through engagements with numerous departments. This is an opportunity to work in a fast paced, innovative, and collaborative environment.

Your responsibilities will include

• Contribute to the articulation of SME segment, and customer journeys for solutions for this segment.
• Trend monitoring and identifying exploitable (relevance to Telecoms category) SME needs which will inform the business' response
• Monitor Demand forecasts and supply levels of services/products.
• Liaise with marketing communications team, agency partners, outside suppliers and other business partners.
• Maintaining, managing, and building internal relationships with associated business units
• Assist in following up and progress of a number of go to market activities to ensure success of initiatives.
• Assist in the development and implementation of the segment strategy and the evaluation of communication ideas
• Perform market analysis that adds value to the marketing planning processes. This requires business writing and information interpretation skills.

The ideal candidate for this role willl have

Technical / Professional Qualifications:

• Matric essential
• Marketing, IT Diploma/ Diploma or NQF level 7 equivalent.

Core competencies, knowledge, and experience:

• Minimum 1-3 years’ experience in product management, Segment Marketing or Business Development.
• Computer literacy in Word, PowerPoint, and Excel
• Administration skills
• Relationship Management
• Customer Orientated
• Team Player
• Communication skills – verbal, written and presentation skills
• Analytical skills
• Innovative skills
• Financial modelling (Advantageous)
• Experience in Digital Service and Digital product management. Telecommunications industry (advantageous)

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Role purpose

• The ERP operations specialist is responsible for the delivery and support of robust and scalable solutions. The incumbent's responsibilities:
• Manage operational support of existing Oracle Fusion-based JMS as well as REST-based API interfaces between local systems and the Vodafone SAP ERP platform
• Collaborate with multiple support teams to
• Perform root-cause analysis on serious or persistent integration issues
• Support the technical teams to enable them to design the required solutions
• Test and implement permanent solutions to the above issues – monitor solution post-implementation
• Validate that upgrades and new feature deliveries are deployed as per schedule
• Validate that monitoring and alerting practices are implemented to enable better support
• Participate in customer service configuration and scaling
• Ensure continuous service uptime and availability
• Manage all integration testing requirements for all EVO interfaces. Address and remediate any testing issues experienced – environment, data, users etc.
• Manage resourcing and environment support requirements with the OSS & BSS EVO Fusion teams for all testing and new project requirements
• Support project management activities to develop new EVO integrations – predominantly REST-based API integrations
• Support infrastructure-related projects including SPDA processes, zoning projects and server hardening requirements
• Perform all project-administration activities for the abovementioned projects
• Support cloud-based system and integration transition projects
• Support and implement continuous improvement activities within the department and division
• Manage all server patch maintenance cycles, security vulnerability mitigation and all reporting of assigned servers – including vendor engagement, reporting and escalations
• Manage security vulnerability reporting for the team
• Communicate with business and support teams throughout

Your responsibilities will include

• Manage the support of EVO interfaces – both JMS and API based, including issue resolution, mitigation, root-cause analysis and solution deployment
• Manage all testing requirements for existing EVO interfaces, including testing issue resolution and reporting to multiple staekholders
• Manage all environment and resourcing requirements with the OSS & BSS EVO support teams
• Perform project management support actions on new integration development projects
• Perform project management support actions for infrastructure-related projects, including zoning, server upgrade, replacement and hardening as well as security-related projects
• Perform all project-administration activities for the abovementioned projects including the creation and management of all project artefacts
• Perform administrative activities against operational plans, to enable the achievement of the Technology strategy
• Collaborate with multiple support and deployment teams in different global locations – for both project and support activities
• Support collaboration between teams to deliver appropriate actions to keep the systems and services operational (systems availability)
• Support continuous improvement processes within the ERP systems team
• Support the transition to SAFe Agile-based operational and project management methodologies
• Pro-active approach to incidents and incident management
• Reporting (for operational, project and executive consumption)
• Support the transition to ITIL disciplines: incident management, problem management, change management and release management and vendor performance management, continual services improvement regularly
• Overall efficiency in executing operational tasks and activities in line with the plan to ensure the effectiveness of supported areas
• Maintain relationships with customers (internal and external)
• Capacity planning, reporting and investigating service performance, problem analysis
• Deliver on governance and policy requirements from a system upgrade and transitioning perspective
• Ability to action organisational governance and policy roadmap requirements within the technology environment
• Ability to learn new skills including Agile and ITIL certifications where required

The ideal candidate for this role willl have

Technical / Professional Qualifications:

• Matric / Grade 12 essential
• Diploma or Degree in IT or project management
• 3 - 5 + years relevant experience, with a minimum of 2 years project management exposure
• Professional experience and knowledge of the telecommunications industry preferred

Core competencies, knowledge, and experience:

• Knowledge of integration methodologies and technologies – especially REST-based API and Oracle-Fusion JMS-type integration
• Integration support and incident management knowledge
• Experience with troubleshooting integration issues, performing root-cause analysis and defining resolutions for development and implementation
• Integration testing and issue mitigation knowledge
• Project administration skills including the creation and management of all project artefacts
• System Development Life Cycle Management knowledge
• Competent communicator – verbal and written – able to engage and communicate with, and report to, stakeholders at multiple levels in the organisation
• Ability to effectively work with cross-cultural, cross-functional teams from different nationalities and global locations
• Cybersecurity environment maintenance, hardening and reporting knowledge
• Monitor information security governance, risk, and compliance by Vodacom Corporate IT
• Interpret and manage the controls and capabilities required by Vodacom to establish and comply with an information security management system in alignment with information security international best practices and/or industry standard(s);
• System incident and problem management knowledge
• Infrastructure project exposure including zoning, networking, SPDA and documentation
• Process improvement exposure will be advantageous
• DevOps culture, processes, and tools exposure will be advantageous
• Exposure to infrastructure deployment projects will be advantageous

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Role purpose

Manage network performance, site planning and optimisation, and resolve customer queries.

Your responsibilities will include

• Responsible for Radio Network Planning, Motivations and RF design solutions, integration and post implementation verification of 2G/3G/4G/5G sites, (Greenfield, Rooftops, IBS, Small Cell, CEs, and Special Events).
• Manage all customer related queries until resolved. Supporting Customer Care, VIP Escalations, PM, Property and EBU/CBU departments.
• Conduct drive/walk tests, provide analysis and implement solutions on major routes, centres as well as customer queries.
• Provide ad-hoc network planning reports to requesting internal parties. Ensure planning tool and databases are accurate at all times.
• Investigate and rectify all network quality faults received from network quality, network performance, CIC, management and the NMC
• Conduct cluster optimisation.

The ideal candidate for this role willl have

Technical / Professional Qualifications:

• 3 year degree or National Diploma in Electrical or Electronics in Engineering or equivalent
• 3 – 5 years relevant experience
• Telecommunications (GSM & UTRAN) courses essential
• Minimum of 3 years relevant GSM experience (inclusive of 2 years LTE experience) is essential

Core competencies, knowledge, and experience:

• Computer applications (e.g. MS Office & MAPINFO,IBWAVE)
• Analysis & Probing tools (e.g., Actix, Sonar, Atoll, Netscout)
• GSM Knowledge GSM, UMTS & LTE knowledge
• U2020
• Network components
• Statistical tools
• Current Vendor UTRAN equipment

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Role purpose

Escalations, problem management, measurement and reporting, Monitoring and on-duty shift support services. OPCO Support, SLA Management, OLA Management, WAR ROOM Co-ordination, Relationship Management

Your responsibilities will include

• To liaise with internal and external support teams toward fault resolution in order to meet SLAs & OLAs
• Supervise and provide support to the T1 teams, Support other areas of the business and Opco’s.
• To monitor and measure quality of Incident Management, Problem Management, Change Management processes. (Continually evaluate and improve existing FM processes and systems)
• To notify and escalate major incidents as per the fault handling and escalations procedures. (ensure all escalations procedures are adhered to)
• To compile incident reports, routine and ad hoc management reports and reconcile incidents with business partners
• To co-ordinate the WAR room and resolution of network failures
• Be able to deliver AdHoc tasks or project with minimal supervision until completion (e.g. implementation dashboards required in FM, Tools improvements etc.)

The ideal candidate for this role willl have​​​​​​​

Technical / Professional Qualifications:

• Matric essential
• Degree/3 Year National Diploma (S4)/within the Electrical Engineering /Information Technology /Computer Science/ Software Engineering is essential

Core competencies, knowledge, and experience:

• Analysing, Persuading and Influencing
• Deciding and Initiating Action
• Achieving Personal Work Goals and Objectives
• Presenting and communicating information
• Leading and Supervising
• Interpersonal skills
• Problem solving skills
• Customer centric
• Knowledge
• Contract, SLA and Relationship Management
• Incident Management & Problem Management.
• Network Management processes and principles
• Report writing
• GSM knowledge and related technologies
• Experience
• At least 4 years work experience within Telecommunications or IT – essential.
• At least 3 years work experience in an environment where you co-ordinated WAR ROOMs/ Boilers to resolve major failures
• At least 3 years work experience dealing with business customers or business partners outside your organisation is essential
• At least 3 years managing SLA/OLAs and communicating with the Senior management team
• At least 3 years’ experience working in the NOC or environment dealing with Incident Management and problem Management

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Role purpose

The role of the Specialist: Technical Data Analyst is responsible to understand business requirements and business priorities by conducting functional analysis of business processes, technical requirements and to lead the realisation of the BI technical delivery. This role shall serve the purpose of a Technical Analyst within the Agile scrum delivery process to communicate the requirements to the team

Your responsibilities will include

• Seek out relevant information to evaluate and analyse end user requirements through interviews, user research, forums, other data and information;
• Document and present analysis findings/outcomes;
• Provide input to the business requirements for the design of solutions
• Develop and maintain best practice process for data deployment, quality metrics and standards;
• Provide guidance, technical direction and mentoring for other team members;
• Support the facilitation of the development process by providing consultation, clarification and direction for new developments
• Identify opportunities to review existing solution to improve data accuracy;
• Serve as single point of contact for technical analysis between the Agile team and the Product Owner, work closely with the Scrum Master and design team implement solutions that meets stated requirements;
• Analyse testing results to ensure the solution meets the needs of the business;
• Provide both analytical as well as creative ideas for solving problems and direct the implementation of these solutions;
• To provide support and consulting to operational teams to resolve complex issues;
• Research and stay abreast of BI ecosystem design and technology trends

The ideal candidate for this role willl have

Technical / Professional Qualifications:

• Grade 12 essential
• 3 -5 year of IT experience essential, preferably in a Data/BI environment
• 3 or 4 year Computer Science degree / Engineering Degree or equivalent
• working with, evaluating and manipulating data;
• Excellent collaboration and effective interaction with application development teams
• Defining and developing business processes
• 1 or 2 year’s Working experience in an Agile Delivery Team

Core competencies, knowledge, and experience:

• Knowledge of data warehouse concepts
• physical database design
• Data Transformation
• Architecture
• Able to understand and create
• Data modelling
• ETL Architecture and Design
• Evaluate and construct complex SQL scripts
• Experience and knowledge of the following would be advantageous:
• Some understanding of implementing telecommunications systems and solutions will be advantageous
• Large scale Data Warehousing, utilities, tools and applications
• BI Tools
• Attention to detail and accuracy.
• Excellent team working, interpersonal and facilitation skills in multi-functional team environment
• Excellent oral and written communication skills and presentation abilities
• Strong analytical and problem solving and logical thinking skills
• Ability to think outside of the norm and challenge the status quo by providing innovative alternatives
• Commercial and business understanding of the telecommunications industry including subscriber profiles, billing and product reporting, Contact centre systems, knowledge
• Excellent organisation and facilitation skills
• Comfortable with ambiguity and complexity
• Ability to explain complex issues at appropriate technical levels for differently experience audience
• Ability to present information and argue points
• Organized, adaptable, a self-starter, highly motivated by challenge, and a team player