Job Vacancies at Motus Aftermarket Parts

Key Performance Indicators will include, but not limited to:

• Manage customer sales and ensure that optimal customer potential is achieved
• Plan, forecast and report on sales potentials by customer
• Report all competitor pricing and activities
• Report all customer information regarding delivery & account problems
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility
• Build and strengthen customer relationships
• Analyse customer’s buying patterns and provide reasons for increase or decline in customer sales
• Take ownership in resolving customer queries
• Market new products to customers
• Report on market trends
• Assist all other departments (Accounts, Despatch, Warehousing & Receiving) to ensure good co-operation within the company does minimize customer queries

Requirements

• Matric
• Minimum of 2-3years mechanical truck and trailer work experience either as a mechanic or external sales representative.
• Must have good communication skills and present themselves in a professional manner
• Extensive experience in a sales and marketing environment dealing with customer needs
• Must have a valid driver’s license – Essential
• Technical background would be an added advantage
• Be a good team player and must be goal driven
• Proficient in Microsoft Excel and Word
• Must be prepared to travel extensively
• Should be able to carry out his/her responsibilities with little supervision
• Good planning and time management skills
• Clear criminal record

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Requirements

• Matric with
• Diploma and/or Degree in Business, Marketing or Sales- Desirable 
• Minimum of 10 – 12 years sales and management experience in the heavy duty truck and trailer parts segment. Extensive knowledge on Japanese and European truck parts
• Previous experience in a Sales Manager/Sales Representative/Key Accounts role, preferably in the automotive industry or related business would be an advantage.
• Must have a “hands-on” operating style
• Ability to lead a sales team
• Good knowledge of the Company’s customer base.
• Must be computer literate on Excel and Word.
• Understanding and ability to communicate effectively and conduct business in an appropriate and professional business manner.  Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work with management and sales staff effectively and cooperatively.
• Valid drivers license and own transport.
• Knowledge of sales principles, methods, and techniques.
• Clear criminal record

Key Performance Indicators includes, but not limited to.

• Manage the sales planning function, which includes the design, development and implementation of all tools and procedures involved in the successful utilization of resource sale process.
• Responsible for applying the Company’s vision and business strategies to potential sales channels, developing new growth opportunities and assist in setting the sales targets.
• Develops and implements systems to accurately forecast revenue generation, unit demands and the flow of orders to the Company.
• Supervise sales personnel which typically include recommendations for hiring, firing, performance evaluation, training, work allocation and problem resolution.
• Manage the exceptions to the expectations
• Perform monthly feedback sessions with all sales staff and provide a quarterly review of your branch performance in relation to the actual budgeted quarterly performance figures.
• Plan, forecast, report on sales, according to branch requirements by reviewing sales budgets and report back monthly on any concerns, issues, and general state of the branch sales activities to the branch manager.
• As appropriate to the position, participates in the development of operating goals and objectives of the branch, recommends, implements, and administer methods and procedures to enhance operations.
• Assist in the annual budget planning process and regularly monitor expenditure.
• Ability to negotiate and manage contractual arrangements.
• Plan and implement marketing, sales, and promotional activities by reviewing branch analysis to determine customer needs, volume potential, price schedules and discount rates
• Manage selling and customer service activities, to optimize and sustain sales performance, profitability, GP margins and customer satisfaction by managing daily sales, customer, salesman, revenue stream (market category), and product to ensure adherence to budget expectations, including proof of interventions and deviations are noted, reported on and attended to.
• Court, service, and nurture current and potential customers by implementing new sales and marketing initiatives
• Adopting key account management to ensure that high performing accounts are given the necessary priority to ensure a sustainable relationship.
• Work closely with the other branches to leverage existing relationships and potential customers for the mutual benefit of all stakeholders.
• Communicating courteously with customers by telephone, e-mail and in person.
• Generate and prepare monthly reports on sales and potential new business prospects.
• Attend to correspondence timeously, effectively, and efficiently. Responds to inquiries and researches and resolves problems related to transactions handled by salespeople at the branch.
• Provide leadership and guidance to all sales staff in a professional and consistent manner
• Excellent problem solving and analytical skills.
• Build and maintain team dynamics and motivation

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Key Performance Indicators will include, but not limited to;

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
• Ensure customer satisfaction through service
• Explore new potential markets
• Increase profitability and maintain sales targets
• Respond to all telephonic enquiries
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Promote the features and benefits of the company’s products / services
• Process sales orders
• Arrange dispatch and administration of products and services sold
• Receive, manage or escalate customer complaints related to the sale of products and services
• Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents
• Identify sales leads and escalate them to external sales staff
• Maintain client databases

Requirements 

• Matric
• 5 years’ experience as sales representative in a vehicle parts/call center environment.
• Extensive experience in a sales environment dealing with customer needs.
• Basic knowledge of the operations of an Internal Combustion Engine-Essential.
• Thorough knowledge of the geographical area of responsibility.
• Technical background-Essential 
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery.
• Should be able to carry out his/her responsibilities with little supervision.
• Be a good planner and time manager.
• Above average negotiator.
• Telephone etiquette and Professionalism.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 
• Ability to effectively and cooperatively work with management
• Clear criminal record

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PERFORMANCE RESPONSIBILITIES:

• Perform general administrative functions at the relevant branch
• Relieve the cashier(s) in the front or the COD clerk when needed
• Answer telephones/switchboard duties
• Matching of Cash on Delivery invoices on the system each day
• Taking customer deposits, receipting these & ensuring that they are banked timeously according to company policy.
• Receiving cash for debtors account payments & ensuring that these are banked
• timeously according to company policy and recorded timeously on the daily summary sheet input sheets.
• Writing up the Daily Summary Sheets accurately & timeously each day and ensuring that they are sent to Head Office on time
• Assisting with the payments of Sundry Creditors, including writing out cheques
• Assisting with the maintenance of the cash book and Managers Account, including straight forward postings.
• Performing month end accruals accurately & ensuring that they are sent up to Head Office timeously
• Petty Cash Function – maintaining & recording all petty cash transactions
• To keep a float box & ensure that it is adequately stocked (were required)
• Pass credits as and when needed (where required)
• Print daily reports of outstanding CODs and follow up any discrepancies
• Do daily COD transfers from the bank statement
• Adhoc 

Requirements

• Matric with Accounting & Mathematics 
• Proficiency in MS Excel and Word
• Organised, accurate and professional
• Good with numbers & calculations
• Some basic admin skills
• Must be willing to work in a team as well on your own
• A quick learner who will be willing to speak up if there is a problem
• An honest and trustworthy individual willing & able to work with large amounts of cash each day
• Able to work under pressure
• Clear ITC & Criminal record 

go to method of application »

Requirements

• Matric
• 5 years’ experience as sales representative in a vehicle parts/call centre environment.
• Extensive experience in a sales environment dealing with customer needs.
• Basic knowledge of the operations of an Internal Combustion Engine-Essential.
• Thorough knowledge of the geographical area of responsibility.
• Technical background-Essential 
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery.
• Should be able to carry out his/her responsibilities with little supervision.
• Be a good planner and time manager.
• Above average negotiator.
• Telephone etiquette and Professionalism.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 
• Ability to effectively and cooperatively work with management
• Clear criminal record

Key Performance Indicators will include, but not limited to;

• Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
• Ensure customer satisfaction through service
• Explore new potential markets
• Increase profitability and maintain sales targets
• Respond to all telephonic enquiries
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Promote the features and benefits of the company’s products / services
• Process sales orders
• Arrange dispatch and administration of products and services sold
• Receive, manage or escalate customer complaints related to the sale of products and services
• Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents
• Identify sales leads and escalate them to external sales staff
• Maintain client databases

go to method of application »

Requirements

• Grade 12 / Matric certificate is essential
• Computer literate
• Must be honest and show integrity
• Good communication skills
• Ability to work under pressure
• Clear criminal record

Key Performance Indicators will include, but not limited to;

BINNING / RECEIVING

• Ensure the binning of incoming merchandise and the replenishment of inventory from bulk to pick locations is performed as per standard operating procedures and requirements
• Ensure new products are allocated with bin location numbers in the correct warehouse area
• Ensure bins are updated and stock allocated to new bin locations are reported to you superior and updated
• Assist in replenishment functions
• Ensure all incoming goods are received and checked  as per company standards

WHEN PICKING

• Ensure picking of customer and branch orders are being picked timorously to meet order cut off times
• Ensure picking from bulk locations are only done as alternative bin when stock is depleted and not replenished in the picking phase or when picking bulk orders to prevent the breakage of pack sizes
• Carry out all reasonable and lawful instruction relating to work given to you by your superior
• Follow all relevant procedures to increase efficient customer satisfaction
• Assist in stock take procedures
• Ensure housekeeping is done on a daily basis
• Ensure double checks are done to maintain high levels of customer satisfaction and to prevent loss of inventory
• Ensure set standard operational targets are achieved consistently

SCANNER CONTROL

• Issue scanners to all operators on a daily basis.
• Book out scanners on the electronic app.
• Receive scanners back from operators, inspect scanner for damage and book back into stock on the electronic app.
• Report any damage to the supervisor
• Complete the daily scanner issue spreadsheet

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Key Performance Indicators will include, but not limited to; 

• Inspecting of the vehicle pre-departure and return
• Inspection lists to be handed back to Dispatch Supervisor every Monday to sign off before a new inspection list will be issued. Any errors on the vehicle need to be reported immediately before the vehicle can leave the premises.
• Checking parcels together with runner / supervisor before loading into the vehicle always adhere to the New Dispatch Loading procedure.
• Delivering the parcels to the customers on your designated route as per route schedule and trip sheet.
• Ensure customer adherence to the POD procedure.
• Adhere to the RFC procedure.
• Delivering all documents and collection slips that are allocated to your trip sheet and receive POD.
• Sign trip sheets in at the POD clerk and ensure that all documents that were assigned to your name is complete and received back the following day.
• Outstanding trip sheets will be your responsibility and you will be held liable for any claims on No pod queries.
• No stock transfers between customer shops.
• Maintaining and cleaning of the vehicle, reporting any problems on the vehicle immediately to the dispatch supervisor
• Report any problems encountered regarding deliveries or POD`s to the dispatch supervisor

Requirements

• Grade 12
• Minimum 2 years delivery experience
• PDP a must have, preferred
• Must be honest and show integrity
• Good communication skills
• Ability to work under pressure
• Good time management skills
• Clear criminal record

go to method of application »

Key Performance Indicators will include, but not limited to;

• Manage customer/counter sales and ensure that optimal customer potential is achieved.
• Achieve the sales target set by the Sales/Branch/Retail Manager
• Plan, forecast and report on sales potentials by customer.
• Report all competitor pricing and activities.
• Report all customer information regarding delivery, telesales and account problems.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and strengthen customer relationships.  
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

Requirements

• Matric
• Minimum of 2 years’ experience in a sales parts environment.
• Extensive experience in a sales environment dealing with customer needs.
• Thorough knowledge of the geographical area of responsibility.
• Technical background would be an added advantage.
• Be a good team player
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery
• Should be able to carry out his/her responsibilities with little supervision
• Good planning and time management skills
• Clear criminal record
   

go to method of application »

Key Performance Indicators will include, but not limited to;

• Manage customer/counter sales and ensure that optimal customer potential is achieved.
• Achieve the sales target set by the Sales/Branch/Retail Manager
• Plan, forecast and report on sales potentials by customer.
• Report all competitor pricing and activities.
• Report all customer information regarding delivery, tele sales and account problems.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and strengthen customer relationships.
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Assist all other departments (Accounts, Dispatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

Requirements

• Matric
• Minimum of 2 years’ experience in a sales parts environment.
• Extensive experience in a sales environment dealing with customer needs.
• Thorough knowledge of the geographical area of responsibility.
• Technical background would be an added advantage.
• Be a good team player
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery
• Should be able to carry out his/her responsibilities with little supervision
• Good planning and time management skills
• Clear criminal record

go to method of application »

Key Performance Indicators will include, but not limited to;

• Answering a high volume of inbound and outbound calls efficiently and maintaining a response rate swiftly in accordance with agreed Aftermarket Solutions standards
• Providing information and assistance to callers
• Taking and relaying messages to relevant parties
• Correcting and updating the electronic directory
• Relief cashier  
• Being aware of and reporting suspicious activity
• Receiving of COD cash from drivers
• Handing over and balancing COD cash
• Assisting COD Clerk with customers

Requirements

Qualifications and experience

• Matric essential
• Previous experience – essential
• Have admin experience
• Organised , accurate and professional
• Must be able to work as part of a team
• Must be a quick learner
• Honest
• Trustworthy
• Reliable
• Must be able to work under pressure
• Great telephone etiquette
• Good communication skills
• Clear ITC and Criminal record