Job Opportunities at Momentum

Requirements

Qualifications:

• 3-year BCom degree in the following fields: Business Management, Marketing, Communications, Finance and Legal(essential)
• Willingness to study towards the degree and recognition of prior learning if you have 3+ years of experience working in MDS.

CFP is an advantage
Experience:

• 1 to 3 years' financial service industry experience (desired)
• 1-year relevant sales experience (essential)
• Experience in Momentum Myriad and Investo products is an advantage
• Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business assurance.
• Knowledge of financial services industry and insurance products (desired)
• Technology Savvy

Duties & Responsibilities

Engage:

• Be visible to the IFA in order to understand their needs and drive their value proposition
• Visit the IFA and IFA office based on a defined plan and deliver a message
• Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
• Present the professional, disciplined nature of the IFA Agenda and minutes of all meetings

Enthuse:

• Understand who we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
• Ensure long-lasting, deep, and meaningful relationships with the IFA

IFAs to move from non-active supporters to active supporters, to ambassadorsEducate:

• IFA having the perception that Momentum are thought leaders.
• Be the IFA's source of information within Momentum
• Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings
• Enable better financial planning and advice outcomes

Enable:

• IFA having the perception that Momentum are thought leaders.
• Be the IFA's source of information within Momentum
• Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings
• Enable better financial planning and advice outcomes
• Achieve and/or exceed the minimum production targets,
• Achieve and/or exceed the minimum productive IFAs required

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Requirements

• Matric
• FAIS accreditation or a FAIS recognised qualification will be highly beneficial
• Minimum experience of 3 years investigative experience in Personal and commercial claims environment
• Own reliable vehicle

Duties & Responsibilities

• Receive personal and commercial line claims identified by the fraud prediction model for validation
• Confirm merits of each claim through comprehensive assessment of the item and incident
• Apply the policy to ensure the loss is covered in terms of the contract
• Compile a comprehensive report on all findings and make a recommendation on a claim based on merits/evidence found during the validation process
• Refer all recommendations not within your mandate to the line manager for approval
• Irrespective of the outcome of the claim the broker, client and claims advisor to be notified (rejected claims to be communicated verbally and in writing)
• The key focus of a claims investigator is to limit financial losses due to a policy/claim fraud and to finalise and adjust claims accurately obtain all evidence in a proper manner to ensure that it is admissible as evidence in a court of law
• Act as complainant where fraud is found and render all assistance and evidence to ensure the prosecution of the person who committed/attempted to commit fraud
• Assist/influence other areas of the business once an investigation is concluded, i.e. report on the quality of the sale/policy wording and application or adjustment of underwriting criteria
• Report on any risks identified and suggested controls and report any other failures which influences the merits of an investigationInternal Process:
• Enhance service delivery in the claims departments
• Contribute to optimising work practices and procedures via suggestions
• Up skill/influence claims advisors by sharing knowledge
• Effectively build, maintain and manage relationships with clients, brokers, service providers and business partners
• Ensure investigations are done in a professional manner and all parties are updated regularly on the progress
• Achieve minimum standards with regards to saving ratios, turnaround time, Customer Satisfaction scores, Ombudsman overturned ratios and expense ratiosPeople:
• Live the Momentum values
• Interact with colleagues and supply manager investigation results
• Interact with other business units i.e. claims, client services, brokers, compliance, legal etc.
• Build relation/interact with support services to ensure effeciencies
• Interact with clients, brokers and service providers

Competencies

• Attention to detail
• Critical thinking
• Analytical Skills
• Time management
• Interpersonal skills

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Requirements

Experience and Qualifications

• BComm Degree in Financial Management or Accounting or related qualification
• 3 years in the Insurance or Financial industry
• 5-7 years’ relevant accounting experience (essential)

Duties & Responsibilities

INTERNAL PROCESS

• Performing the Reinsurance function within Group Insurance
• Processing Reinsurance premium and claim recovery calculations.
• Processing of payments and monthly journals.
• Compiling correspondence with internal and external clients
• Collaboration with internal stakeholders and teams.
• Building relationships with external reinsurers
• Preparing variance reports and analysis
• Attend monthly/quarterly meetings with internal clients.
• Preparing the monthly balance sheet recons in preparation for financial reporting.
• Compiling various management reports.
• Assisting with any audit query and engagement with the auditors.
• Assisting on special projects when the need arises.

CLIENT

• Investigate internal and external client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate internal and external client queries to the relevant department or stakeholder.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, stakeholders and clients.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

FINANCE

• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Attention to detail
• Analytical skills
• Fundamentals of accounting
• Administration skills
• Report writing skills
• Critical and proactive thinking
• Communication skills
• Problem-solving skills

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Requirements

• Grade 12
• Business related degree (preferred) or recognition of prior learning
• 5 - 7 years' client service experience in the financial services industry
• Minimum 5 years managerial experience

Duties & Responsibilities

• Responsibilities and work outputs
• Manage quality control team to deliver obsessive service excellence.
• Contribute to the development of a Client Value Proposition (CVP) and client service strategies to ensure that operational considerations are incorporating into the development process.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Manage the implementation of operating procedures and quality service standards related to the applicable client service solution.
• Monitor and evaluate operational processes for quality and effectiveness in collaboration with regional operational managers making adjustments as required.
• Manage a comprehensive quality control function, ensuring timeous and accurate service delivery.
• Monitor queues and backlogs and make adjustments according to service delivery requirements to ensure same-day turn around and service level agreements are consistently maintain.
• Implement and monitor the application of good governance principles, Treat Customers Fairly (TCF) principles and legislative compliance are upheld through the quality control environment.
• Deliver meaningful and relevant monthly reporting on regional quality control issues and trends to allow for accurate action by operational teams for relevant HR actions, up-skilling and development of operational service consultants.
• Speed and Quality of service delivery to allow client obsession centric service
• Contribute to the process of negotiating objectives and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Adopt a culture of accountability for regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.
• Take full accountability and responsibility for regional management of service standards delivered tointernal and external stakeholders.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted to effectively manage same-day turn-around and service level agreement expectations.
• Effectively manage performance within the team in order to ensure business objectives are achieved at all times.
• Adopt a culture of teamwork and high performance culture by boosting cross regional quality control assistance ensuring overall regional turn-around times and service level agreements are maintained together with high quality output from all quality control teams.
• Manage budget and implement sound financial controls.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Take accountability to ensure quality controllers check and verify operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.
• Report and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings Competencies.

Competencies

• Business Acumen
• Client/Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Strategic Thinking
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent