Job Openings at Shoprite Group of Companies

Purpose of the Job    

The purpose of the Business Analyst III role is to strategize and facilitate effective and competitive business processes by eliciting, analysing, validating, and documenting business organisational and/or operational requirements, providing cost-benefit analysis, suitable alternatives and recommendations. The role conducts market analyses, analysing both product lines and the overall profitability of the business while developing and monitoring data quality metrics, ensuring business data and reporting needs are met. The role also provides technical leadership on the improvement of quality, standards, and processes by ensuring that efficient and cost-effective business solutions and processes are in place to address current to long term (>1 year) business needs/requirements. Business decisions in this space will come to fruition within 1-3 years. This role plays an instrumental role across business and delivery teams to ensure that solutions are delivered according to the business requirements considering cost, user and organization benefit. The nature of projects in this role are generally across domains, high profile and complex in nature demanding expert business, process and technology perspectives and recommendations.

Job Objectives    

• Understand, analyse and identify areas for improvement in the current business environment and across other shared process/system business environments.
• Operate confidently within and make contributions where appropriate to business strategy, current trends and developments in the retail industry.
• Operate confidently within the multiple domains, integrated systems and operational processes and make relevant connections across domains.
• Consider the enterprise wide solutions and impacts. Handle new domains with the same confidence as familiar domains.
• Operate confidently within multiple current and potential integrated systems and E2E business processes.
• Analyse, understand and take a new perspective on customers (Internal and external) and multiple domain impacts through the use of user journeys, research and/or spending time in the various operational areas.
• Collaborate with user stakeholders in the identification and documentation of user requirements.
• Assess and document the business implication of user requirements to the business process involved.
• Propose and document process improvements where appropriate and provide alternatives / options.
• Assess risks, costs and potential benefits of alternative business process designs.
• Define business rules and guide the implementation of these rules in the development of the various application systems.
• Taking ownership to provide knowledge within specific area and identify possible improvement within the team. This includes interviews, presentations and workshop facilitations with both business & IT.
• Works closely with Architects, Designers and Business stakeholders to evaluate suggested solutions.
• Advise on alternatives presented by the technical designers and providing recommendations regarding the business design.
• Lead others to advance objectives of the organisation. 
• Influencing stakeholders (within IT and Business) to consider solutions which will work best for the business. 
• Persuade stakeholders to change practises and consider other alternatives
• Coaching and mentoring for the BA I and BA II in BA tools and processes and delivery.
• To build and maintain a trust relationship with business users and IT stakeholders by ensuring solutions are delivered as promised and providing the necessary support and making recommendations. 
• Liaising with business stakeholders, IT disciplines and the delivery teams.
• Collaborating with all disciplines and benchmarking value adding solutions.
• Evaluate and improve solution assessment and validation.
• Eliciting and analysing cultural, business and organisational constraints effecting options for change.
• Continuously support the business environment and provide recommendations for improvement
• Thinking partner and ambassador for the business. 
• Lead multiple stakeholders across several departments.
• Able to manage vendor relationships where projects involve third parties.
• Strong commitment to organisational objectives and ensuring high quality delivery on work.
• Ensuring costs are monitored and users and the organisation benefit.
• Qualifications    
• Degree or Diploma in Information Technology or a related field. 
• Business Analysis certification at Advanced level (ECBA, CCBA), FTI certification or similar. 

Experience    

• +6 years’ experience in a Business Analyst role with a strong technical background, proven track record of successful delivery in a BA environment and extensive experience working within all aspects of the Software Development Life Cycle (SDLC). 
• Experience should include one or more of the following functional areas.
• Human Resources
• OK Franchise Division 
• Financial Services 
• ECommerce 
• Utilities 
• Platform and Engineering 
• Stores 
• Contact Centre 
• Information Security Defence
• Strong IT and process modelling skills.
• Strong understanding of agile development, servers, databases and networkin.
• Exposure to SAP and relevant modules (per functional areas).
• Good business acumen along with strong business understanding of the broader retail industry

Knowledge and Skills    

• Expert business analysis skills - enabling change by defining needs and recommending solutions that deliver value to stakeholders.
• Decisive with strong problem-solving skills – Integrates multiple and complex data sources to apply sound judgment; applies retail insights and knowledge to manage the division in a competitive, volatile trading and shopper landscape. 
• Good business acumen and enterprising thinking, able to operate comfortably within business strategy, current trends and developments in the retail industry, whilst identifying and understanding key business and commercial issues impacting on and contributing to the success, profitability or improvement of the organization. 
• Leadership skills - Natural leader with the ability to easily establish trust-based relationships; coaching, mentoring and directing others to reach individual and team goals, delivering end-to-end business solutions in a collaborative and professional manner. 
• Efficiently planning, organising and coordinating – Able to timeously and efficiently prioritise and execute multiple and competing demands in a fast-paced environment, whilst coordinating people to ensure best use of time and resources to manage deliverables and deadlines.
• Ability to work in a high-volume, high-pressured environment and deliver high productivity, organising, prioritising, and reordering workload, implementing change in a fast-moving environment.
• Strong technical aptitude with a passion and excitement for applying IT systems or tools, new technologies and solutions and its range of possibilities to increase effectiveness within a functional area and derive value for the business. 
• Team player and collaborative partner – Builds strong relationships with stakeholders while working collaboratively across work teams and projects. Open, honest and direct, comfortable giving and receiving constructive feedback. Thinks and acts independently as well as collaboratively.  
• Is customer focused and understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met.  
• Results-driven and quality focused – Efficiently executes tasks and priorities, setting stretch goals for self, while remaining focused and working tenaciously towards meeting and exceeding expectations within quality standards. Strong commitment to quality and delivering a thorough approach to work.

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Purpose of the Job    

The purpose of the Database Services Manager is to oversee and manage all aspects of the organization's database systems, encompassing both SQL and NoSQL technologies. This role involves managing a team responsible for designing, implementing, and maintaining efficient and secure database environments to support the organization's business operations. The Database Services Manager collaborates with other IT professionals, department heads, and stakeholders to ensure that database systems meet the organization's needs and adhere to best practices.

Job Objectives    

Database Design, Implementation and Administration:

• Oversee the design, planning, and implementation of robust and scalable architectures for both
• SQL and NoSQL databases.
• Ensure proper database normalization, indexing, and optimization to enhance system
• performance for various data models.
• Oversee day-to-day administration tasks for both SQL and NoSQL databases, including backup
• and recovery, performance monitoring, and troubleshooting.
• Implement and enforce security policies and access controls for both SQL and NoSQL
• databases.
• Database Performance Optimization and Capacity Planning:
• Monitor and analyse performance metrics for SQL and NoSQL databases, identifying areas for
• improvement.
• Implement performance tuning strategies to optimize query performance and overall system
• responsiveness for diverse data structures.
• Conduct capacity planning assessments for both SQL and NoSQL databases to anticipate future
• growth and resource requirements.
• Propose and implement scalable solutions to accommodate growing data needs for various
• data models.

Data Integrity, Compliance and Documentation:

• Ensure the integrity and accuracy of data within both SQL and NoSQL databases.
• Collaborate with compliance and regulatory teams to ensure adherence to industry and legal
• standards across different database technologies.
• Maintain comprehensive documentation of configurations, processes, and procedures for both
• SQL and NoSQL databases.
• Develop and update disaster recovery plans considering the specific characteristics of each
• database technology.

People Management:

• Manage a team of Database Administrators and Specialists proficient in both SQL and NoSQL
• technologies, providing leadership, mentorship, and professional development opportunities
• to the team members.
• Identify training needs for the database services team in both SQL and NoSQL technologies.
• Facilitate relevant training programs to keep team members updated on industry best practices
• and emerging technologies.

Vendor Management:

• Collaborate with database vendors for SQL and NoSQL technologies to stay informed about
• updates, patches, and new features.
• Manage vendor relationships and contracts to ensure cost-effective solutions and timely
• support across different database platforms.

Collaboration and Communication:

• Collaborate with IT teams, software developers, and business stakeholders to understand and
• address database-related requirements for both SQL and NoSQL databases.
• Communicate effectively with non-technical stakeholders to explain database-related concepts
• and decisions, considering the nuances of different database technologies.

Qualifications    

• Bachelor's degree in computer science, information technology, or a related field – (essential)
• Relevant SQL or NoSQL database certification – (essential)

Experience    

• +5 years of experience in database administration, with a proven track record driving the delivery
• and execution of database services across of complex and large SQL and NoSQL infrastructure
• environments – (essential)

Experience with cloud-based database solutions - (essential)

Knowledge and Skills    

• Relevant SQL or NoSQL database certification – (essential)
• Proficiency in SQL and NoSQL database management systems, such as Oracle, Microsoft SQL Server,
• MySQL, PostgreSQL, MongoDB, Cassandra, etc. – (essential)
• Knowledge of data security and compliance standards – (essential)

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Purpose of the Job    

The roles primary responsibilities are to independently participate in the coordination of projects requiring functional and specialized knowledge, working in close collaboration with, but not limited to, project teams, functional teams and vendors. This role takes the technical lead in large or complex applications requiring deep specialized knowledge. The role should be able to coordinate testing and perform quality assurance on the data and validate the outcome of the testing. The role is expected to be an expert in several computer programs and data interfaces.

Job Objectives    

• Provide input and guidance to application teams on product demonstrations and report generation on sample analyses
• Manage and ensure effective operation and support by application team of all high availability critical systems
• Manage, plan and review all support to end user by applications team
• Adhering to and ensuring SLA levels are adhered to.
• Manage, conduct and ensure effective system and service performance monitoring and proactive improvement
• Provide input and guidance to application teams and participate in the delivery of quality systems solutions and ensures optimal performance of multiple system applications
• Sets technical direction for all development, maintenance and architecture initiatives ensuring adherence to overall IT architectural and solution direction. Provides application teams with architectural and technical thought leadership
• Ensure that the project and application teams follows established processes and maintains a high quality service and on time delivery of project outputs for the client
• Provide input and guidance to application teams on all applicable development activities
• Act as a technical systems specialist during the selection and deployment and configuration of new highly complex systems in the organization
• Provide guidance to the client on the most suitable solution, ensuring that all recommendations are achievable within the scope of the product and ensures effective user requirement definition and analysis activities & sets expectations appropriately
• Guides and Participates in Proactively identifying and recommending opportunities for delivering new and improving existing solutions to meet the business requirements
• Ensures effective team participation in the implementation of all release changes, creation and implementation of new system requirements in all special projects
• Provide input and guidance to application teams to ensure identification and delivery of system solutions
• Manage and monitor the effective rollout of all new Software, Reports, or functionality
• Ensure familiarity with System capabilities and functionalities to provide the best assistance.
• Keep up to date and ensure that the applications team is kept up to date on System changes and functionality to ensure the feedback they provide stays relevant and are best for the end User and Team.
• Guides and Participates in the process to determine system application impact assessments and architectural solutions
• Manage and ensure effective Incident management individually, in team and in cooperation with other support teams
• Manage and monitor daily occurrences and guide the development of a more permanent solution
• Manage and ensure effective diagnoses of errors and breakdowns and performance of technical support
• Guides and Participates in Tracking of all vendor related issues from discovery to completion
• Provide input and guidance to application teams on the reproduction, resolution, escalation, and reporting on all problems
• Quality Assure, coordinate and ensure effective provision of client input to Product Managers, Business Analysts and Programmers in regards to complex product features and enhancements
• Formulate processes and best practices for users of applications
• Manage and monitor the effective onboarding / offboarding of Users, ensuring Licenses are used optimally.
• Drives the creation of system application roadmaps
• Manage and monitor the effective implementation of new applications within a business area.
• Quality Assure and ensure effective Configure, compile, refine and maintain JIRA dashboards and reporting

Qualifications    

• Matric (essential)
• 3-year IT qualification (essential)
• MS SQL fundamentals (Introduction to SQL) Certification - (essential)
• MS SQL - Querying data with Transact Certification - (essential)
• ITIL 4 Bridge Certification - (essential)
• DevOps principles (desired)
• Relevant Leadership course (desired)

Experience    

• +6 years’ experience as an Application Specialist – (essential)
• Experience in a Retail and or Financial Services industry - (essential)
• Experience in software testing - (essential)
• Experience of working on projects within the Software Development Life Cycle – (essential)
• Change management experience – (essential)
• Experience in cloud solutions – (desirable)

Knowledge and Skills    

• IT Support and Operations knowledge – (essential)
• Advanced working knowledge of MS Office Suite - (essential)
• Advanced working knowledge of different operating systems and Internet technologies - (essential)
• IT Support and Operations knowledge – (essential)
• Working knowledge of different operating systems and Internet technologies - (essential)
• Incident management system knowledge - (essential)
• Exposure to vendor management - (essential)
• Excellent communication skills - (essential)
• Business presentation skills - (essential)
• Exposure to Project Management - (desirable)
• Foundational knowledge of core programming technologies - (desirable)
• Business presentation skills - (desirable)

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Key Performance Areas include:

INDIVIDUAL

• Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning.
• Priority setting and scheduling of staff.
• Operational performance monitoring.
• People and enabling capacity management/Resourcing.
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office.
• Resolve escalated operational issues.
• Budget management.

LEADERSHIP

• Developing and tutoring staff, interns, and assistants.
• Motivate and discipline the team.

Qualifications    

Essential

• Bachelor of Pharmacy degree/ equivalent qualification.
• Registered as a pharmacist at the South African Pharmacy Council (SAPC).

Desirable

• Registered as a tutor.

Experience    

Essential

• Experience in managing staff.
• Experience working in a retail pharmacy environment.

Knowledge and Skills    

• Knowledge of Retail operations.
• Knowledge of dispensing systems and ordering systems.
• Knowledgeable with regard to pharmacy legislation.
• Knowledge of financial management principles and systems.
• Computer literacy – MS Office skills.
• Unisolv experience.
• Marconi experience (advantageous).
• Effective conflict management skills.
• Excellent interpersonal and customer-centric skills.
• Excellent organizing and planning skills.
• High level of attention to detail.

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Job Objectives    

INDIVIDUAL

• Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning.
• Priority setting and scheduling of staff.
• Operational performance monitoring.
• People and enabling capacity management/Resourcing.
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
• Resolve escalated operational issues.
• Budget management.

LEADERSHIP

• Developing and tutoring staff, interns, and assistants.
• Motivate and discipline the team.

Qualifications    

Essential

• Bachelor of Pharmacy degree/ equivalent qualification.
• Registered as a pharmacist at the South African Pharmacy Council (SAPC).

Desirable

• Registered as a tutor.

Experience    

Essential

• Experience in managing staff.
• Experience working in a retail pharmacy environment.
• Knowledge and Skills    
• Knowledge of Retail operations.
• Knowledge of dispensing systems and ordering systems.
• Knowledgeable with regard to pharmacy legislation.
• Knowledge of financial management principles and systems.
• Computer literacy – MS Office skills.
• Unisolv experience.
• Marconi experience (advantageous).
• Effective conflict management skills.
• Excellent interpersonal and customer-centric skills.
• Excellent organizing and planning skills.
• High level of attention to detail.

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Job Objectives    

People Management 

• Effectively manage and support members and franchise in-store fresh stakeholders  by monitoring progress and providing feedback with regards to improvement. 
• Provide opportunities that would ensure that franchisee fresh knowledge and skills remain up-to-date. 

Fresh produce profitability guidance 

• Plan fresh produce stock ordering from relevant suppliers to each franchisee within region. 
• Assist and advise members to procure, deliver, and process fresh produce according to allocated weekly/monthly standards/schedule. 
• Maximize franchisee fresh produce sales by monitoring weekly sales information against benchmarks and taking immediate action to address deviations. 

Fresh produce reporting

• Provide timely and accurate fresh produce reporting to franchisee and divisional offices.  
• Assist in compiling the monthly executive summary. 

Fresh produce availability assurance

• Monitor and advise franchisee how to maintain perishable stock and range levels on a weekly basis (including timeous responding to overstock and stock-outs report updates). 
• Fresh produce is merchandised according to divisional layout and product specification. 

Fresh produce health and safety compliance, housekeeping, equipment monitoring and preventative maintenance

• Guide franchisees to implement, monitor and maintain correct food handling procedures, processes, hygiene standards and audits. 
• Advise how to implement, manage and maintain cold chain standards of fresh produce stock. 

Qualifications    

• Matric - (essential) 
• Relevant Diploma or Degree – (beneficial) 

Experience    

• +3 years experience in a similar role – (essential)  
• Solid experience retail or FMCG – (essential). 

Knowledge and Skills    

• Microsoft Office