Job Openings at MTN

Job Description

• To take responsibility for, and ownership of, the development, deployment and management of the credit risk (acquisition and account management), fraud management & collections strategies relating to an evolving suite of digital banking Asset products within MTN’s Mobile Money landscape across the Groups African footprint.
• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
• The Senior Analyst: Credit Risk will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Support and contribute to the development of the sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external) in the area of digital banking
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Provide support during the regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Development & evolution of income estimation / affordability models/methodologies (customer & product level)
• Development & evolution of Fraud Management capability to support the business against Fraud mitigation/risk, including working with
• Decision Science regarding the development of an evolving suite of Fraud models and the respective OpCos in defining velocity rules, etc.
• Be the custodian of and overlay credit risk policies and defining exposure limit management in line with empirical models & risk appetite (customer & product)
• Development and the performance management of the respective / related account management strategies i.e. limit increase/decrease, collections, risk-based pricing, including defining/deploying Champion/Challenger strategies as part of the Portfolio Management optimisation objectives.
• Understand Provisioning methodology and be able to work alongside Finance to construct methodologies and capability to execute monthly empirically based Provisioning levels at a Product/Portfolio level.
• Lead all related Credit Committee discussions, be it with internal or external stakeholders, where it relates to credit risk performance, i.e. origination, account management strategy performance and/or portfolio performance, including any/all policy/strategy related recommendations and motivations thereof.

Furthermore, play an integral role in working alongside:

• Product Development and Finance to ensure “fit for purpose” strategies and policies are developed to support the product roadmap,
• Decision Science in the definition, development and evolution of MTN’s Digital Banking prediction capability, and the optimisation thereof
• Portfolio Management from a risk-based pricing and portfolio optimisation perspective – ensuring alignment to business strategy, profitability and continuous credit risk management capability improvement.

Governance

• Ad-hoc, operational and tactical meetings
• Set up / participate in ad hoc operational meetings
• Participate and provide input into tactical meetings
• Report at process and functional level
• Credit Committee lead/owner at a Product, Portfolio and/or Funder level.

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Job Requirements
Job Requirements (Education, Experience and Competencies)
Education

• Minimum of 3-year tertiary degree / diploma in a Financial, Commerce, Statistical, Credit Risk Management or related field
• Postgraduate qualification/ Certification in Credit Risk Management will be an added advantage

Experience

• A minimum of 5 years’ experience in defining, developing and deploying credit risk & collections (credit life cycle) strategies in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment.
• At least 2-3 years’ experience within a non-traditional FinTech/Consumer Finance environment, leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product credit risk strategies via mobile/telco channels.
• Experience in defining and project managing the technical and business implementation of credit risk strategies within a FinServ/FinTech environment, etc.
• Prior experience in Financial Services preferred, with experience within the telecom industry and with Mobile Money being an added advantage

Competencies

Functional Knowledge:

• Proficiency in FULL credit lifecycle Credit Risk Management “Best Practice” methodologies.
• Knowledge across a multitude of Asset products, specifically via the delivery thereof via non-traditional and traditional channels, leveraging Telco “big” data.
• Strong credit risk, fraud and collections knowledge, specifically relating to being innovative and “out of the box” in aligning “fit for purpose” products for the African market.
• Ability to design, define/specify and deploy credit risk management strategies across a multitude of geographies and products within geographies, including monitoring, managing and reporting on the portfolio performance thereof – in conjunction with other key functional areas of the business, namely: Decision Science, Product Management, Finance, Marketing, Portfolio Management.

Skills

Analytical
Conflict management
Continuous improvement
Data interpretation
Decision making
Delivery focused
Leadership
Negotiations
Relationship/People management
Presentation
Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional maturity (high EQ)
• Innovation
• Relationship building

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Mission/ Core purpose of the Job

• The Manager Finance Operations will provide financial analysis, support and guidance to Boost to improve accuracy and efficacy of financial data and systems. To achieve this, the incumbent will support and monitor performance and results of the business, generate in-depth analysis, insight and challenge to support the Senior Manager. This role will also be responsible for managing the travel desk and vendor contracting for Boost.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Manager: Finance Operations will be accountable to achieve the following objectives for the Boost:
• Assist the Senior Manager with the translation of Boost’s strategy into financial objectives, and budget and planning activities whilst ensuring alignment with Group
• Monitor and report on progress of budget, plans and forecasts for Boost.
• Provide visibility, and controls for effective governance of the Financial Operations team
• Ensure timely completion of finance activities
• Prepare non-financial reporting or other management reporting requests as required
• Assist driving best practice, continuous improvement and innovation at process and procedure level.
• Assist in periodic internal or external audits, as per instructions of reporting manager.
• Report on a monthly basis to the Senior Manager on performance and outstanding issues, as well as any other reporting that may be required from time to time.
• Effectively lead the Boost accounting and reporting requirements (including review of GL accounting, reconciliations and intercompany transactions and Travel Desk), ensuring Budget status reporting adds value to Boost Leadership decision making, and meeting set Budget and Financial KPIs.
• Assisting the Senior Manager with business planning, budgeting and forecasting in accordance with MTN’s company policies, procedures and contractual obligations relating to MTN Boost.
• Manage cost effective Capacity Resource contracting process, mitigating risks once resourcing processes are completed. This includes the renewal process and effective Internal Stakeholder/Vendor/Resource relationship management, ensuring all SLAs are met.
• Assist the Senior Manager to manage the de-mobilisation of expired contracts including confirming completion of work scope, releasing securities (i.e. retentions), resolving outstanding issues and providing feedback on performance
• In partnership with Group Legal and Procurement – ensure all agreements, letters of intent and contracts comply with the Company Framework Agreement, the Company Corporate standards, processes and Country and local legislation.
• Measure, analyse and manage the performance of a supplier’s performance in an effort to minimise costs, alleviate risks, and drive continuous improvement.
• Identify potential issues and their root cause so that they can be resolved as early as possible.
• Monitor service level agreements; resolve areas of issues / concerns ensuring the on-going communication and mutually beneficial business relationships
• Analyse and provide recommendations for continuous improvement of measurements and metrics
• Implementation of various Service Level Agreements
• Create a contract compliance schedule and manage the on-going adherence to this.
• Establish systems and process to comply with governance requirements
• Align performance management with the strategic direction of the Group
• Oversee interface with all teams who are stakeholders or potential
• Achieves business outcomes by optimizing and maximizing the supplier / partner relationship management
• Establish and maintain quality standards that will enhance performance
• Analyse contract requirements, special provisions terms and conditions to ensure compliance with the regulations, departmental objectives and accurate reporting

Key Deliverables

• Finance Operations for Boost
• Managing the Travel Desk
• Vendor Contracting
• Supplier Performance Management

Role Dependencies

• Executive: Boost
• Boost Management
• Finance Operations – Boost
• Group Finance Functions

Job Requirements (Education, Experience and Competencies)

• Education:
• 3-year degree in Finance
• CA (SA) / ACMA (CIMA) preferred

Experience:

• Minimum 3-5 years’ professional experience
• Experience in financial planning and analysis, P&L, Operational and Cost Management experience in a large organisation
• Experience in delivery of high quality analytics
• Experience in contractual agreements and compliance

Competencies:

• Demonstrates initiative in own professional development i.e. keeping up with best practices, new tools and technologies
• Data gathering, research and analytical abilities to develop insightful conclusions
• Analytics, Report writing and presentation
• Advanced Excel skills for ‘big data’ analysis
• Ability to develop relationships and influence
• A logical and methodical approach to problem solving
• Takes ownership of work, sets goals/plans, takes initiative
• Ability to work under pressure and deliver under tight deadlines

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About the job
Mission

•  Manage site build, upgrade and render high level support on all Technical facilities relating  to Technical Infrastructure Operations. 

Key Performance Areas: 

Key Tasks: 

•  Manage implementation of all mechanical, electrical and switch equipment at Technical sites in  the appropriate timeframe meeting business requirements 
•  Provide sufficient preparation for long lead time activity such as deployment of new Technical  sites
•  Manage equipment orders and distribution to sites, with all the required approvals, for build  or upgrades by the Access and Support departments
•  Participate in new build forecasting, i.e. to consolidate new build requirements (E2E  requirement) 
•  Manage site design and development (E2E requirement)
•  Mange initiation of Technical process for execution (e.g. liaise with switch engineers)
•  Manage bill of material (based on RFP in design phase) and confirmation of order of equipment  and services
•  Provide necessary physical space
•  Execute site construction/assembling w.r.t. Mechanical and Electrical
•  Execute physical installation
•  Authorise acceptance of vendor installations (upgrades or new work) related to Engineering  Services 
•  Ensure ready-for-integration infrastructure 
•  Ensure Technical site and associated engineering services capacity is available to meet planned  growth requirements
•  Ensure appropriate management resources are in place for the planning, design, implementation,  management, maintenance and support of all core network mechanical and electrical services
•  Financial Management
•  Manage Capex and Opex budget related to Technical services
•  Carry out budget control and compilation within Technical guidelines 
•  Assist to forecast, plan, develop and review Technical site implementation and operational  budgets in line with MTN SA financial requirements
•  Continuously drive the optimisation of costs associated with implementation and operation
•  Liaise with Finance to resolve delays in procurement approval and payment systems relating to  Technical Services

Project Management 

•  Develop and drive the execution of agreed projects 
•  Drive the implementation, tracking, monitoring and compliance of Projects
•  Contract management in line with Procurement Policies
•  Co-ordinate project reporting
•  Ensure effective implementation of the integrated project management model 

 Risk management

Business Analysis

•  Perform Business Analysis in line with the methodology and guidelines
•  Identify ways to fine tune policies, processes and systems in line with changing work practices
•  Determine, document, and review requirements for projects within the scope of the value stream  or impacting processes and systems 
•  Design, analyse and document workflow and make appropriate recommendations that will positively  impact operational effectiveness
•  Identify Business Improvement and Optimisation opportunities that will result in improvement of  process performance 
•  Ensure that benchmarking is conducted with other companies and organizations within and outside  the industry. 
•  Construct business cases for initiations proposed by the business. Research and consider best  practice, local conditions, trends, as well as competitor activity
•  Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Role Dependencies: 

•  Communication and co-ordination
•  Manage alignment between Technical site physical space and engineering services and the core  equipment requirements
•  Summarise and report on progress and issues relating to Technical services 
•  Ensure engineering services is sufficiently factored in to overall network strategy and plans
•  Interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal,  Logistics)
•  Interface with contractors and suppliers
• Vulnerabilities (control span) 
•  Successful delivery of core implementation projects on time and to budget
•  Quality of Technical deliverables, such as Technical sites and engineering services 
•  Effective and efficient utilisation of resources in Technical Services 
•  Alignment of Technical site physical space and engineering services capacity with respective  demand
•  Tracking and visibility of Technical implementation progress
•  Availability of all Technical site mechanical and engineering services
•  Technical Capex and Opex 
•  Cost efficiency of core implementation and Technical site operation
•  Consistent and complete implementation documentation 
•  Employee satisfaction
•  Internal and external stakeholder satisfaction
•  Compliance with ISO9001 & ISO14000 quality systems

 Minimum requirements of the LRA and OHSA 

Collaboration:  

Responsibility towards:  

•  Direct reports, 
•  Matrix reports, 
•  Key customers, 
•  Key suppliers, 
•  Relations, etc.

Education: 

• 3 year degree/diploma in mechanical engineering

Experience:

• Technology Competences 
•  Knowledge of Technical and GSM knowledge, incl. MSS, HLR, MGW, GGSN, SGSN, BSC, RNC, routers  and VAS platforms 
•  Knowledge of the Telecommunication / cellular Industry 
•  Project Management knowledge or experience 
•  Good all round Technical knowledge 
•  Good all round General Management knowledge 
•  Minimum of 5 years’ experience in a area of specialisation; with experience in  supervising/managing others
•  Experience working in a medium to large organization 

Training:

• Courses in Engineering Management and Energy Efficiency preferred

Should you not hear from MTN within 14 days, please consider your application as unsuccessful.

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About the job
Mission 

•  Provide strategic and operational management and leadership in all aspects in respect to Core  site development, build and upgrade  projects and manage the maintenance of all core  infrastructures nationally 
•  To build and maintain technical facilities and provide the energy for the rest of the business  to operate.

Key Performance Areas: 

Project Management and Delivery

•  Ensure the planned core network architecture is implemented in the appropriate timeframe  meeting business requirements, including all infrastructure at switching sites, e.g. MSS, HLR,  MGW, GGSN, SGSN, BSC, RNC, routers, VAS platforms and associated mechanical and electrical  equipment
•  Ensure sufficient preparation for long lead time activity such as deployment of new switching  sites
•  Provide input into the project management framework and ensure its application to all core  implementation projects
•  Manage equipment orders and distribution to sites, with all the required approvals, for build  or upgrades by the Access and Support departments
•  Ensure new build forecasting, i.e. to consolidate new build requirements (E2E requirement) 
•  Supervise site design and development (E2E requirement) 

Ensure end-to-end Core implementation/installation, i.e. manage all the Core related functions/task:

•  Ensure initiation of technical process for execution (e.g. liaise with switch engineers)
•  Supervise verification of bill of material (based on RFP in design phase) and confirmation of  order of equipment and services
•  Manage provision of necessary physical space
•  Manage execution of site construction/assembling
•  Ensure physical installation
•  Supervise acceptance of vendor installations
•  Ensure system (infrastructure and software) is ready for integration 
•  Ensure sign-off

Ensure end-to-end Core integration, i.e. manage all the Core related functions/task: 

•  Ensure performance of final tests and acceptance procedures
•  Ensure cut-over to live network (e.g. in collaboration with Vendors)
•  Ensure sign-off 
•  Ensure effective management of all Technical facilities maintenance 
•  Provide high level fault resolution related to regional Technical Facilities
•  Ensure management, i.e. re-dimensioning, providing and implementation, of existing DC power  plants, generators, UPS and Rotary Power plants and other electrical systems
•  Ensure compliance with regulatory requirements along with relevant environmental and quality  standards
•  Ensure compliance with health and safety policies and practice
•  Ensure suitable risk management practices are in place for switch sites and core implementation  projects
•  Ensure appropriate technical specifications, policies and guidelines are provided and utilised  for all core implementation
•  Ensure implementation documentation is sufficiently detailed and up to date to ensure business  continuity.

Supervisory / Leadership / Managerial Tasks:  

Engineering Services

•  Ensure switching site and associated engineering services capacity is available to meet planned  growth requirements
•  Ensure appropriate management resources are in place for the planning, design, implementation,  management, maintenance and support of all core network mechanical and electrical services
•  Approve systems to guarantee the availability and ongoing operation of all core network  mechanical and electrical services

Core & IP Implementation

•  Ensure end-to-end (centrally driven) implementation and integration is successful
•  Ensure appropriate management resources are in place for the implementation of all Core & IP  network infrastructure including BSC’s, RNC’s and any other network elements located at  switching sites
•  Approve systems to ensure the quality of all Core & IP implementation meets agreed standards

Communication and co-ordination

•  Resolve roadblocks as necessary for effective and timely implementation of the core network
•  Ensure alignment between switching site physical space and engineering services and the core  equipment requirements
•  Summarise and report on progress and issues relating to core implementation
•  Ensure engineering services and Core & IP implementation are sufficiently factored in to  overall network strategy and plans
•  Manage core implementation contractor and supplier relationships to achieve project and ongoing  business requirements
•  Mange interface with stakeholders within NWG and outside NWG (e.g. Finance, Procurement, Legal,  Logistics etc.)
•  Co-ordinate and lead the resources responsible for the implementation of the core network,  including all infrastructure at switching sites 

Role Dependencies: 

Financial Management

•  Forecast, plan, develop and review switching site implementation and operational budgets in  line with MTN SA financial requirements
•  Drive the optimisation of costs associated with implementation and operation of switching sites
•  Track and manage overall capital and operational expenditure related to switching sites
•  Identify cost efficiencies and best practice related to switching site costs
•  Report on progress for switching site cost efficiency initiatives
•  Delegate the appropriate financial authority to ensure efficient financial management of  switching site implementation and operational activity
•  Liaise with Finance to resolve delays in procurement approval and payment systems relating to  core implementation

Project Management 

•  Develop and drive the execution of agreed projects 
•  Drive the implementation, tracking, monitoring and compliance of Projects
•  Contract management in line with Procurement Policies
•  Co-ordinate project reporting
•  Ensure effective implementation of the integrated project management model 

 Risk management

Business Analysis

•  Perform Business Analysis in line with the methodology and guidelines
•  Identify ways to fine tune policies, processes and systems in line with changing work practices
•  Determine, document, and review requirements for projects within the scope of the value stream  or impacting processes and systems 
•  Design, analyse and document workflow and make appropriate recommendations that will positively  impact operational effectiveness
•  Identify Business Improvement and Optimisation opportunities that will result in improvement of  process performance 
•  Ensure that benchmarking is conducted with other companies and organizations within and outside  the industry. 
•  Construct business cases for initiations proposed by the business. Research and consider best  practice, local conditions, trends, as well as competitor activity
•  Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Education: 

• 3 year degree/diploma in Mechanical Engineering

Experience: 

• Min 5 years’ experience is required
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous

Training:

• Courses in Engineering Management and Energy Efficiency preferred

Should you not hear from MTN within 14days, please consider your application as unsuccessful.