Job Openings at Amazon

Job description

Are you interested in helping Amazon transform the employee experience? Global Talent Management is seeking an innovator with expertise in coaching, facilitation, employee relations and HR to help us launch a new program.

Driving all of Amazon’s businesses are talented employees who are strong owners, have the highest standards, and obsess over our customers. The Global Talent Management team, in turn, obsesses over those amazing employees. We believe engaged employees will allow Amazon to find new ways to exceed our customers’ expectations.

As a Career Ambassador you will be part of an innovative Talent Management program where you will support and coach Amazonians in taking the next steps in their careers.

Responsibilities

• Positively connect with employees at all levels utilizing a variety of communication methods
• Quickly build trusting relationships with employees, managers and HRBPs
• Actively listen to employees and provide them coaching regarding possible next steps in their career
• Facilitate career and performance conversations and mediate conflicting perspectives
• Partner with managers and HRBPs across businesses
• Provide specialist advice regarding HR, performance and employment issues that will continuously improve the program and ultimately the employee experience
• Contribute to the strategy and execution of program deliverables

Critical Skills & Abilities:

• Connect and positively interface at all organizational levels
• Advise without directing, allowing others to realize their own answers and solution and own their choices
• Proactive, organized, and detail-oriented; able to ensure rigor and accuracy while meeting deadlines
• Have a “hands on,” “roll up your sleeves” mentality
• Commit to continuous improvement
• Handle confidential and sensitive information with extreme discretion

Basic Qualifications

• Bachelor degree in Psychology, Business or related field
• 7+ years of experience in HR, employee relations, social services or similar fields

Preferred Qualifications

• Experience in vocational psychology, mediation, coaching or career outplacement services
• Experience working in highly confidential environment
• Excellent verbal and written communication skills
• Coaching certification
• Technical proficiency with Microsoft Office Suite including Excel
• Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member
• Experience working with corporate workforce
• Expertise focused in counseling (psychology, social work, mediation, counselor, management)
• Experience with small meeting facilitation
• Master degree in Vocational Psychology, Social Work or similar
• Knowledge of employment law
• Written and verbal fluency in any of the following languages: French, German, Spanish, Italian, Czech, Polish, Slovak

Your Talent Network Profile

Not ready to apply?

go to method of application »

Job description

Amazon Development Centre South Africa is looking for passionate, experienced software developers to join us and help to solve a challenging set of problems in space packed full of opportunities. Amazon Web Services (AWS) provides Amazon’s developer customers with access to in-the-cloud infrastructure services based on Amazon's own back-end technology platform, which developers can use to enable virtually any type of business. The Cape Town based Development Center plays a key role in building the Amazon Elastic Compute Cloud (Amazon EC2).

Amazon Elastic Compute Cloud (EC2) is the web service that is pioneering cloud computing by providing resizable compute capacity in the cloud. It gives any developer complete control of their computing resources and lets them run on Amazon’s proven computing environment. We are continuing to build the team in order to expand on our feature set and manage our rapidly increasing scale.

The ideal candidate will be clearly passionate about the large opportunity that Amazon EC2 presents and about web services in general. This person has thrived and succeeded in delivering high quality solutions in a hyper-growth environment where priorities shift fast. If you’re looking to solve problems ranging from efficient resource allocation in the face of imperfect information, building touchless automation to manage millions of machines, or sifting through billion row databases looking for patterns then drop us a line.

Amazon.com offers a demanding, exciting and rewarding experience, with opportunities to work with the world’s best computer scientists on some of the most interesting problems.

Amazon is an Equal Opportunity Employer

Basic Qualifications

• Strong customer focus
• 2+ years of industry experience
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
• Linux operating system development (at the kernel and device driver level)
• Experience with Ruby, Perl, Java or C/C++.
• BS/MS in Computer Science or equivalent (PhD a plus)
• Knowledge of system performance methodologies along with hands on empirical monitoring
• Strong desire to build, sense of ownership, urgency, and drive.
• Excellent written communication and verbal agility are strong assets.

Preferred Qualifications

• Experience with Linux and networking development
• 5+ years of industry experience
• Knowledge of system performance methodologies along with hands on empirical monitoring
• Strong desire to build, sense of ownership, urgency, and drive
• Excellent written communication and verbal agility

Your Talent Network Profile

Not ready to apply?

go to method of application »

Job description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalogue of products on Amazons’ global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.

LANGUAGE REQUIREMENTS Fluent Spoken And Written English

The Operations Manager is responsible for the co-ordination of the operations of a Seller Support contact centre. This position is focused on the quality and efficiency metrics used to measure the overall operational excellence. Partnering with onsite and remote program managers, this role facilitates the transition of new projects, products, systems and processes from project to operational status. The Operations Manager owns site goals and objectives in line with global strategic planning and coordinates with recruitment, training and workforce management to meet the forecasted demand. Leading teams of managers, supervisors and associates, the Operations Manager’s goal is to deliver the perfect Seller interaction.

Summary Of Responsibilities

• Manages a team of up to 180 headcount consisting of team managers, supervisors, technical advisors and associates
• Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and productivity goals
• Coach and develop associates, tech advisors, supervisors and managers on career paths for internal promotion and job enrichment opportunities
• Identify system and process improvement opportunities which will directly influence the seller experience
• Facilitate programmatic transition to operational “go live” status
• Manage and coordinate change management initiatives
• Implement communications strategy across the site
• Participates in recruitment and selection activities including role modeling through hiring decisions and processes
• Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
• Maintains a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Basic Qualifications

Ideal Candidate Profile

Strong business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving skills with an unrelenting passion for excellent service to our Sellers.

This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges of an extremely deadline-driven environment. The ideal candidate will have a strong commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence. Strong communication skills as well as a strong technical and analytical aptitude are required

Preferred Qualifications

• Degree Qualification in business or management desirable
• 3 - 5+ years successful experience in Operations Management in a contact centre environment
• Demonstrated ability in developing and implementing new strategies and procedures
• Demonstrated ability in managing reporting and analysis
• Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions
• Understanding of Lean and Six Sigma and a keen interest in and familiarity with technical systems.
• Advanced knowledge of Excel is required for this role
• Strong presentation skills and the ability to motivate and inspire large groups of people are a must
• Project Management experience preferred
• Proven ability to make and implement decisions.
• Proven ability to build relationships quickly.
• Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently.

Your Talent Network Profile

Not ready to apply?

go to method of application »

Job description

At Amazon, our businesses continue to grow and expand because of our innovative technologies, extensive global retail selection, and world class operations delivery for our customers. Driving all of our businesses are our talented employees who are strong owners, have the highest standards and obsess over our customers. The Global Talent Management team, in turn, obsesses over those amazing employees. We design and enable systems, tools/training, and reporting that help our talent to thrive. Our goal is to enable getting the right Amazonian in the right role at the right time for both their career aspirations and the needs of our rapidly growing and diversifying customer base.

Amazon’s Global Talent Management (GTM) team is looking for a Talent Management Coordinator to support and drive scheduling activities on a specific talent management project in its beginning stages. In this role, you will organize and coordinate meetings, plan and prioritize specific project activities and track project deliverables. This role requires great organizational and communication skills. Successful candidates will have relevant experience in managing multiple activities, reacting with appropriate urgency to situations which require a quick turnaround and prioritizing tasks in a fast paced environment.

Responsibilities

• Schedule and coordinate meetings (locations, materials, catering, equipment) at regional level
• Maintain our tracking system
• Effectively collaborate with employees, managers, HRBPs and GTM team across all levels
• Maintain a high level of integrity and discretion in handling confidential information
• Solve problems, respond to issues calmly and quickly, and serve as a resource for specific problems

Basic Qualifications

• Bachelor’s degree or equivalent work experience
• 2+ years experience as a coordinator in a fast-paced environment

Preferred Qualifications

• Proactive, organized, and detail-oriented; able to ensure rigor and accuracy while meeting deadlines
• Good written, verbal, and interpersonal communication skills
• Computer literacy (Excel, Work, PowerPoint, Outlook)
• Demonstrated ability to communicate complex information, verbally and in writing, concisely and in a manner which drives people to take action
• Experience as a coordinator in a corporate HR/Recruiting environment
• Demonstrated ability to influence others and execute in a customer-centric manner
• Exceptional attention to small details
• Empathy for challenging situations
• Interest in talent management

Your Talent Network Profile

Not ready to apply?