Jobs at Sanlam

What will you do?

Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required.

Escalates more complex problems but must manage the incident to completion. Identifies interim and long-term solutions and provides regular updates to the Senior Problem Analyst. Participates in internal forums and work groups to contribute to the methodology and standards.

What will make you successful in this role?

• Deliver a first line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via e-mail.
• Offering technical advice to end users. This will include working as part of a team, to share knowledge and work together to increase performance standards.
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner.
• Deliver an after hour standby first line support service to end users. This is a Service that is delivered by the Service Desk team on a rotational basis.
• Providing daily feedback to end users on outstanding active calls.
• Manage a variety of tasks and activities which may require adjustments to priorities to satisfy business needs.
• Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
• Any task given to ensure great service delivery.

Qualification & Experience

• Grade 12 or equivalent
• Post Grade 12 Information Technology qualification
• Diploma/Degree in Information Technology would be advantageous
• 2 years working experience on a Service Desk

Personal Attributes

• Cultivates innovation
• Client centricity
• Results driven
• Collaboration
• Being resilient
• Interpersonal savvy
• Decision quality
• Action oriented
• Optimises work processes

Qualification And Experience

• Degree or Diploma and required Certification with 2 to 4 years related experience.

Knowledge And Skills

• Computer installation and repairs
• Reporting and Administration
• Services Knowledge
• Problem Tracking tool
• Technologies

Personal Attributes

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently

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What will you do?

• The successful candidate will report to the Sanlam Emerging Markets Head of Statutory Reporting and responsibilities will include, amongst others, the following:
•  Processing of foreign subsidiary financial results in HFM (Hyperion financial management) for monthly reporting, year-end close process and interim review process
•  Assist with cluster financial consolidation including preparation of note disclosures for year-end close process and interim review process
•  Assistance with the compilation of holding company financial statements in terms of IFRS
•  Ensure effective controls and procedures are in place, and focus on process improvements
•  Interactions with the external auditors
•  Assistance with a special project in respect of note disclosures

What will make you successful in this role?
Qualification and Experience

•  BCom degree (or equivalent) 
•  Relevant experience in a similar role within financial services and/or insurance industry

Knowledge and Skills

•  Good working knowledge of IFRS standards and group consolidations
•  HFM experience will be an added advantage

Personal Attributes

•  Excellent verbal and written communication skills 
•  Ability to work independently and meet deadlines
•  Analytical and conceptual thinking
•  Building relationships
•  Planning and organising

Core Competencies

•  Cultivates Innovation
•  Client Focus
•  Drive Results
•  Collaborates
•  Flexibility and adaptability