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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
To hold accountability for the corporate provider contracting and provider relations function (including but not limited to Hospitals, Pathologists, Radiologists, Dialysis, Pharmacies). To lead commercial negotiations, initiate new partnerships where appropriate, hold oversight for the execution of existing contracts, and hold responsibility for the risk management of the associated corporate providers
Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following broad job functions:
- Maintain provider engagements aligned with business strategy
- Design and negotiate contract terms with corporate service providers
- Oversee analytical contracting models
- Ensure that all stakeholders adhere to contractual obligations and all administrative matters pertaining to contracts are completed
- Enforce adherence to SLA’s by internal stakeholders and contracted parties
- Oversee risk management pertaining to the claims experience of corporate service providers
- Consult on legal matters pertaining to contract management
- Keep abreast with relevant legislation and ensure that all stakeholders understand implications
- Lead a cross-functional team overseeing commercial, risk and administrative matters pertaining to corporate contracts.
- Work collaboratively with other Discovery divisions
- Data and model findings need to be clearly communicated to business users.
Personal Attributes and Skills
The following competencies are essential:
- Market experience and expertise (locally & internationally)
- Highly developed interpersonal skills
- Well established commercial, analytical and negotiation skills
- Strong team-building skills
- Excellent communication skills
- Complex problem-solving skills and comfortable working with ambiguity
- Familiarity with an agile working environment
Education and Experience
The following are essential criteria for the position
- MBA Degree or equivalent formal general management and financial training
- 7-10 years Health industry experience, including deep expertise and knowledge of managed care landscape
- 7-10 years’ experience in stakeholder relations
- 5-7 years’ experience in managing teams
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Key Purpose
In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes. The successful candidate must be motivated, productive and work well within a team.
Areas of responsibility may include but not limited to
- Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
- Collating and mining datasets (using SQL) to uncover new insights that inform operational efficiency and ‘member- delight’ interaction strategies
- Analysing datasets (using Excel and Power BI) to answer questions posed by the operational and clinical teams
- Delivering clear and reliable results on tight and high-pressured deadlines
- Collaborating with data scientists to develop predictive models and visualisations (using python and R)
- Presenting data and model findings in a way that provides actionable insights to business users
- Assisting with the development and implementation of key operational metrics
- Monitoring and analysing various operational trends
Personal Attributes and Skills
- Experience in programming languages such as R, Python, Scala
- Expert in data manipulation skills including SQL to extract, transform and load data
- Experience in interactive data exploration and data-driven story telling
- Strong analytical and statistical knowledge
- Ability to formulate problem statements and develop a plan for tackling the problem
- Strong ability to communicate findings and recommendations from data (visual, verbal and written)
- Self-starter
- Willingness to learn and grow exponentially
- A restless curiosity towards data and uncovering unknown correlations
- Ability to work cohesively in a team environment and balance multiple priorities
- A team player who can work alone when required and without supervision
- High level of attention to detail, resilience, enthusiasm, energy and drive
- Positive, can-do attitude
- Experience presenting to Senior Management
Education and Experience
- Relevant Honours Degree in Statistics, Mathematics, or Data Science
- 2 or more years work experience in an analytical environment
- Extensive experience working with SQL programming languages and Power BI
- Exposure in statistical modelling, data mining, feature engineering and machine learning
- Other analytical qualifications will also be considered if accompanied by the relevant experience
- Analytical work experience in the financial or health services industry (advantageous)
- Work experience in healthcare and operational environments are advantageous
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Key Purpose
To join our Enterprise Architecture team (System Architects, Enterprise Architects, Developers) with the responsibility of understanding the overall business needs and the requirements. With a deep passion for technology, the Big Data Engineer’s primary responsibility will be to have deep understanding and be able to manage all aspects of the complexity of the Big Data environment.
Areas of responsibility may include but not limited to
- Be able to perform installations from scratch
- Handle all key server integration and HA responsibilities
- Setup the Kerberos dependencies and necessary configuration
- Create and manage users / groups
- Manage the security roles – AD as well as Sentry / Ranger and OS
- Understand all admin modules, ingestion pipeline as well as monitoring requirements
- Be able to perform troubleshooting e.g., identifying unhealthy / problematic modules in the context of an issue / problem resolution
- Handle partitioning and indexing requirements with the objective not to compromise performance
- Have excellent in-depth OS knowledge and handle any OS level scripting requirements
- Provide the necessary OS training / knowledge transfer to the Junior Administrators
- Mange the TCP proxy and any firewall port requirements
- Plan and provision new hardware as required.]
- Execute the BigData hybrid strategy e.g., seamless on premise and in the cloud cluster integration
Personal Attributes and Skills
- Technology savvy person with real hunger for acquiring technology knowledge
- Ability and willingness to do research and do remote courses
- Fast learner
- Learning is regarded as a hobby
- Really driven individual
- Ability to work under stress
- Self-starter
Education and Experience
- BSc Computer Science or equivalent 3-year IT qualification
- 3 years’ experience in a Chief Technology Office working on the Big Data environment
- Cloudera|Hortonworks|Linux (RedHat) Certification – advantageous
- Understanding (with some experience) highly distributed architecture.
- Working experience with Python including coding, Python with Spark, and ML frameworks
- Good understanding of the JVM and multithreading
- Good understanding of partitioning and sharding
- Good tooling experience with Chef, Ansible and cloud skills (e.g., AWS), MLOps / MLflow, NVIDIA CUDA, IfiniBand RDMA, splitting traffic between IP and InfiniBand stack and Cloudera CDP
- Understanding the infrastructure stack not limited to:
- Datacentre architecture and processes. Good understanding and experience.
- Racks, servers, wiring etc. Excellent understanding and some experience.
- Network – topology, VLANs, switches, routers etc. Good understanding.
- Firewalls - reasonable understanding.
- AD forest and LDAP
- Operating systems (specifically Linux) - expert understanding and experience
- Cloud infrastructure (preferably AWS) architecture, provisioning and operating
- Excellent level of knowledge and understanding about:
- HBase, HDFS, Spark, Dask, Map Reduce, Hive, Zookeeper, YARN, Kafka, NiFi, Atlas, Ranger, Impala, Airfolow, Arrow, Livy, Jupyter notebooks etc.
- Kerberos and PKI.
- TCP, UDP, multicast
- Kubernetes and Docker
- InfiniBand network topology and protocol.
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Key Purpose
The Data Science Lab is a highly specialised and growing team that tackles challenges in the health, life, and short-term insurance businesses, as well projects that cut across the whole of the Discovery Group related to improving customer service, optimising efficiency, and driving new business.
Key Outputs
We have a vacancy for a data scientist to work on cutting edge NLP projects. The projects include bespoke sentiment and topic models, as well as the use and fine-tuning of a large language model which will integrate into our CRM system to enrich the ways operations teams engage with complex information, thus enhancing servicing initiatives.
Responsibilities include:
- Mining and visualising large structured and unstructured datasets throughout the businesses to find new insights to inform product design, risk management, sales initiatives, operational efficiency, and customer interaction strategies.
- Following model implementations from prototyping through to business adoption.
- Monitoring model performance and using feedback for improvement.
- Improving business processes and data collection where opportunities arise.
Competencies
- A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients
- Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context
- Aligned to Discovery values and core purpose
Experience and Qualifications
- Honours or Master’s degree in Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics,Computer Science, or similar quantitative field.
- Solid understanding of statistics and experience in at least one statistical modelling language
- Good experience with writing queries in SQL
- Some exposure to big data tools and programming languages is preferred, e.g. Spark, Scala
- Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing
- Ability to source and combine data from both structured and unstructured sources
- Experience in using and/or developing NLP packages and models
- Experience using machine learning frameworks (e.g. Tensorflow) for training deep learning models is advantageous
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Key Purpose of the role
- Performing a leading role in conceptualizing and managing projects within the Special Projects team in Discovery Health.
Areas of responsibility may include but not limited to:
- Leading data gathering and analysis (Leads the team in identifying key issues and creating a structure to analyse them efficiently; Provides quality assurance on data collection, and helps identify creative sources of data)
- Structuring / framing approaches (Helps team members structure high-quality analyses, and guarantees reliability of analytic work)
- Leading synthesis of findings and development of actionable recommendations
- Leading presentation design, building and communication
- Innovation (identifying new innovations and/or business process improvements)
- Project management (risk management; effective upward and downward management)
- Coaching and professional development (Structures work and provides coaching to help team members build skills and realise development goals)
Skills & Competencies
- Creative and innovative
- Problem solving and analysis
- Content / technical expertise
- Delivering results and meeting customer expectations
- Presenting and effective communication
- Adapting and responding to change
- Relating and networking
- Results orientated and commercial thinking
- Applying expertise and technology
Education and Experience
Education
- Grade 12 with pure mathematics
- 4 year analytical degree
Experience
- 3-5 years of management consulting experience is essential
- At least 2 years industry exposure (Health/ Insurance) is advantageous
- Advanced proficiency in MS Word, MS Excel and MS PowerPoint
- Strong track record of professional performance
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Key Purpose
The front-end web developer is responsible for implementing visual and interactive elements that users engage with through their web browser when using a web application. The position will be supported by back-end web developers, who are responsible for server-side application logic and integration of the work front-end developers do.
Combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between UI design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Areas of responsibility may include but not limited to
- Design and prototype web-based applications
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Providing all developers and systems teams within the Group with support on DUI (Discovery UI Framework)
- Maintain and update DUI
- Contributing to the development and operationalization of the Front-end web design processes adopted by Digital Channels
- Contributing to the skills development curriculum for Front-end web designers in the chapter
- Mentoring and coaching of other Front-end web designers
- All technical front-end requirements and API integration for Discovery Design System
Personal Attributes and Skills
- Proficient understanding of web markup, including HTML, CSS/SCSSS
- Proficient understanding of server-side CSS pre-processing platforms, such as SASS (including mixins, maps and functions)
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Proficient understanding of Bootstrap
- Good knowledge of Flexbox and/or CSS Grid
- Basic knowledge/experience with Angular is advantageous
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Adobe and Figma is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Exposure/Experience to Gulp/Handlebars/GIT and code version controlling
- Git repository management (Bitbucket) knowledge would be advantageous.
- A solid understanding of responsive web design techniques
- Good understanding of SEO principles and ensuring that application will adhere to them.
- Customer Service Orientation, Result Orientation, Negotiation skills
- Personal organisation and time management skills
- Professional Communication (written, verbal/presenting and listening)
- Ability to build relationships with people from all different backgrounds and at different job levels
Education and Experience
Minimum
- Matric/Grade 12
- Relevant web and application design/development qualification
- 3 years working experience
Advantageous
- DevOps/Continuous integration
- Experience in UX and UI design
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Key Purpose
Involved in the development and dissemination of effective sales strategies, compelling product positioning and tools for Discovery Insure products for clients, advisors and other stakeholders including media.
Areas of responsibility may include but not limited to
- Provide customised support for specific sales opportunities and new business initiatives
- Package and drive the roll-out of new products and benefits through the annual launch cycle
- Develop and present roadshow, PPD and training material.
- Provide technical product support to distribution and servicing channels.
- Develop compelling analytical content and product toolkits to demonstrate how the Discovery Insure value propositions deliver exceptional value to clients, advisors and other stakeholders
- Produce objective industry analysis and market insights which clearly position Discovery Insure as the authority on: how the industry operates and the broader competitor landscape
- Utilise technical product knowledge, including understanding of competitors, to identify business opportunities
- Support R&D decision-making and strategy through distribution and client insights.
Competencies
- Deciding and initiating action
- Working with People
- Presenting and Communication Information
- Writing and Reporting
- Analysing
- Creating and Innovating
- Following Instructions and Procedures
- Entrepreneurial and Commercial Thinking
Education
- Matric
- Actuarial education – Good progress with Actuarial exams
Skills
- Modelling skills preferred (Basic)
- Programming Skills: VBA & SQL (Intermediate)
- Microsoft Office (Excel, PowerPoint and Word) (Advanced)
Experience
- At least 2 -3 years business experience, with a proven record of innovation, delivery and performance
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KEY PURPOSE
The vacancy is for a Junior Instructional Designer role within the Discovery Institute of Training. The role requires the Instructional Designer to develop high-quality training material for Discovery products. The role involves content development, constant evaluation of the training cycle and regular updating of material. The role is ideally suited for an individual with a passion for learning and development with strong writing skills.
KEY OUTPUTS
- All work must be done accurately, comprehensively and to an acceptable quality.
- Consulting with the senior Instructional Designers on project and task requirements.
- Assist the senior Instructional Designers to design, develop and update training material and assessments for instructor lead and online learning (storyboards only) training in line with the curriculum to ensure that learning outcomes are matched.
- Maintaining material and ensuring best practice guidelines are followed across the sales areas.
- Conduct research on new concepts and methodologies which could be incorporated.
COMPETENCIES
- Very good command of English language
- Demonstrate strong writing skills, both technical and creative
- Well organised with a superior attention to detail
- Creative and innovative
- Good project management and time management skills
- Strong interpersonal skills driven by a strong code of ethical behaviour
- Delivering results and meeting customer expectations
- Significant knowledge of Microsoft Office Suite
- Able to understand and interpret complex content and have the ability through effective writing skills to transform that content into effective training material
- Adapting and responding to change
- Goal orientated and deadline driven
- Giving and receiving feedback
Experience Experience Essential/Advantageous
- At least 1-year experience in compiling and writing comprehensive content for professional use.
Essential
- Education and training qualification.
- Experience in learning and development.
- Knowledge of the healthcare industry.
- Business related degree
- Basic knowledge of Discovery and it’s product offerings
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Key Purpose
Designs, develops, and implements Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, writes code and performs unit and functional testing of software. Contributes to the overall architecture and standards of the group, acts as an SME and plays a software governance role.
Areas of responsibility may include but not limited to
- Work closely with business analysts to analyse and understand the business requirements and business case, in order to produce simple, cost effective and innovative solution designs.
- Implement the designed solutions in the required development language (typically Java) in accordance with the Vitality Group standards, processes, tools and frameworks.
- Testing the quality of produced software thoroughly through participation in code reviews, the use of static code analysis tools, creation and execution of unit tests, functional regression tests, load tests and stress tests and evaluating the results of performance metrics collected on the software.
- Participate in feasibility studies, proof of concepts, JAD sessions, estimation and costing sessions, evaluate and review programming methods, tools and standards, etc.
- Maintain the system in production and provide support in the form of query resolution and defect fixes.
- Prepare the necessary technical documentation including payload definitions, class diagrams, activity diagrams, ERDs, operational and support documentation, etc.
- Driving the skills development of team members, coaching of team members for performance and coaching on career development, recruitment, staff training, performance management, etc.
Personal Attributes and Skills
- Customer-service orientation
- Concern for order
- Self-control
- Flexibility
- High standards for delivery
- Professionalism
- Teamwork and co-operation
- Self-driven
- Proactive
- Overtime will be required from time to time.
- Standby will be required on a rotational cycle
Education and Experience
- Matric. A diploma or degree in IT would be advantageous
- 5 or more years of experience within a similar role
- Learning orientation, structured and analytical problem solving, prioritization, planning and organizing; coaching and mentoring (essential)
- Knowledge of Java, Object Orientation, Spring, Hibernate, Junit, SOA, SOAP, REST, Microservices, Docker, Data Modelling, UML, SQL, Architectural Styles (essential)
- Knowledge of Kafka, Zookeeper, Zuul, Eureka, Obsidian, Elasticsearch, Kibana, Fluentd (advantageous)
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Key Purpose
- To fulfil a pivotal role within a software development team that designs, develops and maintains the systems for Discovery’s dynamic Life Insurance business.
Areas of responsibility may include but not limited to
- Perform a high-level impact analysis, establish Scope and provide estimates based on technical requirements.
- Create required planning tasks in SDLC tool and set due dates according to agreed milestones.
- Perform an analysis of the business requirement and clarify any unknowns with the Business Analyst, User and technical lead.
- Translate technical requirements into executable code without errors.
- Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
- Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios.
- Ensure that the root cause of system errors are effectively analysed and prioritized for fixing.
- Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
- Assist system users and the infrastructure teams with technical support issues.
Education and Experience
Essential:
- Matric (minimum C symbol pass advantageous)
- IT related Degree or Diploma (BSc/BTech or similar).
- 4 years of experience in software development
- Java EE knowledge and experience.
Advantageous:
- Formal Java qualification(s), Object-Oriented Analysis & Design, etc…
Technical Skills and Knowledge
- Excellent communication skills
- Java systems development.
- Object-oriented design and development.
- Design patterns
- Unit Testing
- Systems Integration testing
- XML/XSD/JAXB and Web Services.
- JSF
- HTML 5.0
- Industry standard Application Servers (preferably JBoss).
- PL/SQL and RDBMS
- UML
- SDLC methodologies
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Key Purpose
Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.
Areas of responsibility may include but not limited to
Source Code:
- Implement the Technical Specification using the relevant development language.
- Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
- Update the reference documentation and update the scheduling tool with progress.
- Consult with BA and Architect on technical issues encountered.
- Document logic and comments inside code.
- Document Database structure changes and rule changes.
- Produce or update the configuration files.
Conduct Unit Testing:
- Conduct unit testing, and fix any defects found.
- Review error logs and provide BA with updates on fixes found in testing.
- Consult and assist the BA in reviewing defects found in testing.
- During Test Standby duties, handle any defects as raised in the testing process.
- Release the source code with zero defects.
Client Relationship Management and Networking:
- Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence.
- Understanding business requirements, business systems and process context, impact and risks.
- Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
- Acting as Consultant to the internal client
- Interfacing to other teams where required
- Interfacing to external clients, vendors
Delivery and Support of Applications:
- Management of activities within the SDLC (process owner)
- Participating and enabling the business Prioritisation process
- Scheduling and prioritisation of tasks and resources
- Coordinate: Build, Test, Deliver, Fix, Change Requests
- Capacity management: delegation of tasks, review of execution, and providing feedback to team members
Technical Capacity, Quality and Standards:
- Ensures that the technical Application capacity exists for a particular set of systems (e.g. CRM)
- Understanding business' future requirements
- Preventing technical issues from arising by proactive management
- Produce and enable a Capacity Plan for the Application
- Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
- Making recommendations for the improvement of the SDLC, PM or ITIL processes
Personal Attributes and Skills
Competencies:
- Drives Results
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Technical Skills:
- SDLC. Unit Testing. Database structure design. Technical Change Control.
- Java, SQL, Oracle, WebLogic, C, XML, Hibernate, Spring Framework
- Business Writing,
- Software development within SDLC.
- Data Modelling
- SOAP, XML, XSLT, Web Services experience
- Broad Java/J2EE Pattern knowledge
- JSP, html, Struts experience
- Java Batch Scheduling (eg. Flux, Quartz) experience
- Java EE 5 & 6 experience
- EJB 3 & EJB 2 experience
Behavioural Skills:
- Passionate about technology and development.
- Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
- Strong analytical and problem solving skills.
- Able to deal with complexity and migrate between detailed and high level requirements.
- Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
- Excellent written and verbal communication skills.
Qualifications and Experience
Qualification:
- Matric with English and Maths
- BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification
- Formal Java Qualification (Advantageous)
Experience:
- A minimum of 3 years Java systems development experience
- Java EE knowledge and experience
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Job Purpose
The CEO of Discovery Health is looking to recruit an Executive Associate who will work closely with him and other members of the Executive Team. The Discovery Executive Associate programme runs over two years and is renowned for providing a unique opportunity for the best EE talent to enjoy accelerated growth and development through work with and exposure to Discovery’s best and most senior leaders.
Key Purpose
If you have an entrepreneurial mind-set, eager and appreciate calculated risks and can assume responsibility for bringing strategic projects to life, then the Health environment will liberate you to realise your full potential.
As an Executive Associate to the CEO of Discovery Health you will:
- Drive strategy development and manage the strategic planning cycle for Discovery Health;
- Take ownership of projects that support the realisation of Discovery Health’s strategy;
- Enable and operationalise the strategic initiatives of the Health executive management team and wider group level leadership;
- Identify, negotiate and realise new business opportunities with insurers and partners;
- Provide high level support to the CEO in the execution of his responsibilities;
- Participate in strategic debate on an Executive Level.
Areas of responsibility may include but not limited to
- Strategic debate that informs the direction and deliverables of the division;
- Ownership and project management of strategic initiatives;
- Preparation of proposals for strategic partnerships, new business and new products for both external and internal distribution;
- Detailed research and analysis to provide substance to the ideas and direction of the executive team;
- Management of business reporting and compliance for the business to internal and external stakeholders
- Preparation of Health Board meeting submissions and attendance of Board as observer
- Compilation of presentations and speeches for delivery by the CEO to both internal and external audiences;
- Input into operational design and process efficiencies;
Personal Attributes and Skills
Discovery’s Executive Associates must be exceptional. They must demonstrate:
- Exceptional analytical, problem solving and research skills;
- Creative thinking and the ability to operationalise innovation;
- An ability to deal with complex issues as well as migrate between detail and high level requirements;
- The ability to influence and negotiate with impact across divisions and teams at all levels, and with external parties;
- A drive and commitment to exceed expectations;
- A reliability and dependability – can be counted on;
- A thorough understanding of business dynamics and strategic challenges;
- Sophisticated written and verbal communication skills for executive-level internal and external delivery;
- A passion for personal development and growth with a high learning potential;
- A commitment to excellence and;
- An ability to deal with ambiguity and continuous change.
Education and Experience
- Relevant degree/s, preferably at the Masters level or higher, with a strong analytical or business focus, and a proven record of academic excellence (Actuarial, Engineering, Mathematics, Finance etc.)
- Client centred – consulting experience with a top tier consulting firm such as McKinsey, Bain, and BCG etc
- Six to ten years business experience, preferably in a leadership role
- Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery and performance.
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Key Purpose
- Accountability and leadership of the Discovery Life Funeral Sales Team.
Areas of responsibility may include but not limited to:
- Lead and manage a Funeral Cover sales channel consisting of business consultants and financial advisors.
- Achievement of sales and quality targets.
- Ensuring a professional level of interactions with intermediaries and HR contacts.
- Inductions and leads management, ensuring that campaigns and leads are correctly managed
- Ongoing liaison and relationship building with various stakeholders.
- MIS Reporting, create and maintain reporting
- Business processes and operational improvement
- Promote a positive and proactive approach to compliance and risk,
- Ability to proactively manage change.
- To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all times
- Compliance and risk management and adherence, coach staff to improve performance and behaviors.
- Create an energetic and fun work environment
KI responsibilities may include but not limited to
- A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.must monitor that the statutory obligation of the FSP are complied with.
- must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
- Ensure that representatives are compliant with the fit and proper requirements.
- Representatives complete all required training for their role.
- Review the advice rendered by the representative.
- Monitor on an ongoing basis that the representatives are treating customers fairly.
- Monitor representatives under supervision:
- To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
- where monitoring of representatives under supervision is delegated, the following should be done:
- record the process of delegation and the reporting frequency monitoring done.
- Instil a culture of treating customers fairly in all aspects of the business.
- Ensure that there are business processes and operational ability.
Competencies
- Ability to engage Union representatives.
- Logical, analytical problem-solving ability.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Ability to take accountability, responsibility and ownership.
- Able to take initiative and exercise sound judgment and decision making.
- Ability to work in a highly pressurized, target oriented environment.
- Ability to deal positively with change and uncertainty.
- Strong business acumen.
- Strong sales and persuasive skills.
- Strong quality orientation.
- Good organisational skills.
- Proactive, self-motivated.
- Able to identify, nurture and develop talent.
- Customer oriented.
- Ability to meet deadlines timeously
Qualification and Skills
- Matric (Grade 12)
- Relevant Tertiary Education required.
- Four – Six years sales management experience in a target driven in/outbound sales.
- Computer skills: Microsoft word; Excel; Email.
- NQF Level 5 and Regulatory Exams compulsory
Method of Application
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