Fresh Jobs at MTN

Core purpose of the Job

To proactively manage and protect MTN group-wide reputation with a view to positively shift the sentiment of MTN’s stakeholders by active design and implementation of events and Corporate Affairs and sponsorships policies, strategies and plans supporting MTN Group’s business objectives.

Key Performance Areas

The Manager Events and Corporate Affairs Sponsorships will be accountable for the following objectives:

• Support in the implementation and monitoring of pan-African corporate affairs sponsorships, conferences and events plans and strategies to the benefit of MTN’s markets and platform businesses
• Support in the execution of corporate affairs sponsorships, conferences and events policies, procedures and guidelines in realisation of the company’s strategy
• Develop and maintain Group-wide events calendar for the year
• Source and secure suitable event venues while conducting venue walk throughs and adhering to health and safety protocol
• Ensure that corporate Affairs sponsorships are in alignment with MTN’s strategy, consistent with our corporate partnership programmes, and maximise opportunities for cross selling of sponsorship and partnership programmes
• Build and maintain strong external relationships with potential sponsors, stakeholders, corporate partners, and supporters
• Conduct research to identify new events, conferences and sponsorship opportunities to the benefit of MTN’s 18 markets
• Writing high quality external briefs and motivation documents, incorporating reputation positioning and relationship building objectives
• Negotiate agreements with sponsors, suppliers, and subcontractors to ensure the greatest value to the organisation
• Host event related briefing/debriefing sessions onboarding sponsors, stakeholders, corporate partners, and supporters on expectations and ways of working to support event management
• Develop, implement and control the events, conferences and sponsorships budgets
• Oversee and execute event set up, logistical onsite support and strike down
• Maintain systems and processes to ensure smooth execution of all events, conferences and sponsorships
• Ensure compliance to anti-bribery, corruption and fraud measures when undertaking all events, conferences and sponsorships
• Maintain all booking and function management systems policies and procedures as well as function packages, prices and terms and conditions
• Provide reporting as required by management related to functional output
• Create a timetable for alerting management of sponsorship opportunities well in advance of events
• Stay abreast of hospitality trends, competitor activities and industry innovation
• Adhere to the company operational compliance, financial process and framework as well as procedure related to event activations

Key Deliverables

• Manage and protect of MTN’s group-wide reputation
• Implementation of corporate affairs sponsorships, events and conferences plans and strategies
• Departmental compliance to business plan and budgets
• Provide detailed reporting pre, during and post event attendance, engagement, outcomes and learnings

Education:

• Minimum of 3-year tertiary degree / diploma
• Relevant certification / accreditation / membership with professional body as required for role
• Fluent in English and language of country preferable

Experience:

• Minimum 8 years’ experience or more
• Minimum 2 years relevant sector/industry/area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies:

• Decisive Problem Solver, Strategy Formulator, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

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Mission/ Core purpose of the Job

The Senior Manager: API Partnerships is responsible to lead the development, and management of the Partnerships across the API Ecosystem for existing and new products. The SM is responsible for the development strategy and business plan for effective execution across Finco.

In addition, the Senior Manager is responsible to lead and oversee business development opportunities in with the API related partnership ecosystem by building commercial partnerships that enhance Finco platforms & services across the Finco landscape, in collaboration with relevant Opco teams offering both basic and next level financial services for our MTN customers and partners

In addition to the traditional API partnerships the role is also responsible to oversee and manage bespoke partnerships for the following portfolios but not limited to:

• Financial services such as bank and fintech integrations
• Payment service partners (Bill collections, payments, disbursements)
• MoMoGo (ride hailing services and mass transport services)
• MoMo Market (physical and digital products, travel and hotel booking, and ticketing services)
• AgriTech, TransportTech, EnergyTech and other identified strategic verticals

As part of the leadership team, the Senior Manager is responsible to contribute to Finco’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.

Context (Global influences, environmental / industry demands, organizational mission etc.)

Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities. The incumbent must therefore ensure the successful delivery in context of:

• An expertise-based multicultural Fintech organisation
• A dynamic and evolving field of Telecommunications/Financial industry
• Revolutionary workforce practices which are bringing together global labour markets
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Dynamic legal and regulatory environment
• Agile ways of working
• Product and Customer driven operations

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategy Development and Implementation

• Lead the creation of the API Partnership strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Cascade and communicate overall Strategy and Business Plan
• Translate overall strategy into operational initiatives and plans and drive execution
• Drive growth payments and transactions within the Fintech and adjacent sectors

Operational Delivery

• Develop and implement the medium to long-term strategy for API partnerships on the Finco platforms.
• Ensure alignment of the initiatives undertaken in the unit to the overall Group Finco Platforms and Partnership strategy
• Ensure coverage of maximum number of payment & API use cases across sectors
• Lead the business and the relationship development with business partner prospects. Align objectives, priorities, and resources between Finco and them
• Enable development of products and solutions to captures opportunities across all payment related products & services
• Drive revenue, profitability and user uptake through partnerships and alliances where applicable
• Increase the numbers of value adding partners across the payments & API ecosystem
• Drive & contribute to the increase the number of users, usages and revenue within the payments products ecosystem
• Evaluate and assess the strategic and economic impact of potential opportunities with partners
• Develop initiatives to increase customers usage and satisfaction via the customer management process
• Lead all aspects of partnership management, from business case development, to deal structuring and negotiating
• Understand platform partners’ strategic priorities, challenges, complexities and internal roadmaps
• Win new business partnership opportunities (originating, structuring, executing) with high-growth global, regional, or local players across multiple sectors that will differentiate Finco platforms
• Position Finco as the preferred partner among prospects and clients, thorough deep understanding of entities strategies, priorities, needs and business processes, to present strategic ideas on how Finco’s products can impact their results, in alignment with industry developments, dynamics and digital trends
• Be actively involved in the platform ecosystem development and scaling
• Develop a clear stakeholder engagement model with the required cadence plan
• Analyse customer base trends and highlight areas of the business that needs to be developed further to increase usage, revenue, and retention
• Provide monthly reporting on impact both financially and operationally on platform verticals
• Collaborate with the overall platform internal and external partners, and cross-functional internal teams to define and deliver programs
• Support Opcos in managing and establishing local partnerships where applicable
• Support Opco to develop and implement Go to market strategies to drive payments across all payment services & products

Governance
Operational, Tactical and Strategic Meetings

• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from opco Finco.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Collaboration (Formal and Informal Relationships)

Responsibility towards:

Key external stakeholders:

• External contractors & partners
• Technological & Operational providers
• Commercial and Strategic partners
• Banking Regulators

Key internal stakeholders:

• Functional leaders in Payments & Ecommerce
• Business verticals in Group Finco
• Functions within Payment & E-Commerce
• Group Finco Technology Teams
• Finco Opcos

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4 year tertiary degree in Information Technology, Business
• Management, Marketing, or related field
• MBA or Masters (advantageous)

Experience:

• Manager track record of 4 years or more; with at least 3 years’ experience in partnerships & ecosystem development relating to API and or Payment Services within the & Fintech, Financial Services sectors
• Minimum of 7 years of experience in Fintech, Financial Services, banking
• Experience in TransportTech, AgriTech or Fintech Adjacent services is advantageous
• Hands on experience in managing, leading and implementing innovative Fintech partnerships & deal management
• Experience in ecommerce and electronic payment business is advantageous
• Deep understanding of the Fintech ecosystem, players, business models and industry related best practices.
• ‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
  English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:
Functional Knowledge

• Understanding of FinTech and adjacent services & products (AgriTech, TransportTech, EnergyTech)
• E-Commerce and electronic payment business
• Fintech APIs
• Commercial partnerships
• Client relationship management
• Value Proposition development
• Solution Development
• Business Case Development
• Sales forecasting, planning and reporting

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management

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Mission/ Core purpose of the Job

The Senior Manager, Channel and Platforms is part of the Customer Value Management (CVM) function in the Group Consumer Business Division at MTN. The position is primarily responsible for the formulation and rollout of Customer Value and Campaign Management Strategy in support of digital transformation across the group.

The Senior Manager, Channel and Platforms will report to the General Manager, Customer Value Management. The position will interface with Senior Opco stakeholders, Group Management stakeholders and consumer divisional heads in order to influence the strategic direction of digital transformation using Customer Value Management techniques

 Context (Global influences, environmental / industry demands, organisational mission etc.)
MTN is entering a new phase in its lifecycle. With the launch of its new strategy, Ambition 2025, the business is furthering its evolution from “telco”, to “tech-co.” The sharp focus on operational and commercial excellence has become increasing critical for success during this evolution. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Senior Manager must therefore ensure the success in her/his role in context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Driving growth through business intelligence and standardization to maximize business impact
• Management of customer and supplier expectations
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory, and legal environments

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Senior Manager, Channel and Platforms will be responsible for the following Key Performance Areas:
• Strategy Development and Implementation
• Lead the development and implementation of a CVM sub-divisional strategy in line with overarching divisional goals with emphasis on customer experience and lifetime value
• Lead the business transformation to embed CVM principles and culture across the organization.
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
• Development of the community and ongoing guidance to progress the maturity of CVM across the group via the CVM academy

Performance

• Drive CVM performance against agreed financial and non-financial KPIs across the OpCo footprint
• Create and monitor plans for continuous improvement with mitigating actions for performance gaps on agreed KPIs

Programme Management

• Set up and manage programme status meetings and project scrums
• Review and identify key risks, issues, escalations, and dependencies with mitigation actions
• Sign off / make decisions regarding operational changes
• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budgets and financials for CVM programs

Reporting

• Review and submit reports addressing periodic activity, budget compliance, feedback and key OpCo results to support decision making
• Prepare reports on operational performance and detailed reports on specific programmes when required
• Communicate to the senior leadership team and OpCos on the various insights through effective presentations and reports

Operational Delivery

• Create and implement CVM commercial programs in response to varying business problems arising from the OpCo footprint, aligned to best practice approaches. Programmes extend to current and future revenue growth opportunities (GSM, Digital, Fintech).
• Provide input and support into defining business requirements for key customer value management (CVM) capability development projects, including campaign management & measurement systems, channel capabilities and integration
• Work closely with project managers to ensure that progress is in line with customer value management roadmaps, any risks or issues are actioned upon timely, provide subject matter expertise where required
• Support the creation and implementation of various marketing frameworks and programmes. Develop its key inputs such as eligibility rules, arbitration prioritisation, predictive models, offer value, levers, channel capacity, previous activity performance evaluation, customer investment rules, and strategic priorities
• Support the transformation and maturity of the CVM function towards embedded principles of data-driven decisioning towards consolidated recommender systems across functional growth curves.
• Work with local CVM teams to co-create use cases in support of local business problems that are pragmatic and generate impact
• Progress the maturity of channel digitisation and adoption relative to contextual needs of the environment / OpCo.
• Manage capability requirements and implementation roadmaps in building a best-in-class CVM Ecosystem
• Interface with IT/technology to ensure that CVM systems/platforms can technically support the CVM activities including campaigns, reporting, profiling, etc.]

Requirements (Education, Experience and Competencies)
Education:

• Degree in Mathematics, Computer Science or Engineering, Statistics, economics or related commercial or science fields of study
• Post-graduate degree an advantage (preferred)

Experience:

• 5+ years of relevant work experience in a global / multinational business environment (e.g., Banking, Telecommunications) (understanding of emerging markets advantageous)
• 3 5 years of experience in a supervisory / managerial role (advantageous)
• Experience in leading change / transformation (marketing) at an operational level (advantageous)
• Experience in leading innovation and continuous improvement through the implementation of best practices
• Experience in data-driven decisioning and marketing techniques
• Experience in working in fast-paced environments across multiple geographies and contexts.
• Excellent communication and presentation skills

Technical Competencies:

• CVM methodology, principles, capabilities, and techniques.
• Digital transformation with commercial and technical understanding
• Understanding of Digital and direct marketing contribution to business strategy