Current Vacancies at Hollywoodbets

You Bring:

• Competent in MS Office suite.

A Bonus To Have:

• Reception/Office Administration Certificate.
• Minimum 2-5 Years of Administrative/Clerical Experience.
• Minimum 2-5 Years of Reception and Switchboard Experience.

What You’ll Do For The Brand:

Operational Duties:

• Greet incoming and departing Clients/Guests warmly with a genuine smile and eye contact; escort them to assigned waiting area or meeting room and announce them appropriately to relevant team members.
• Attend to special Guest needs and requests.
• Answer and direct any incoming calls while providing basic information when needed.
• Ensure that housekeeping maintains a safe and clean reception area (including the reception toilet).
• Ensure TV and light under reception desk are switched off before leaving.
• Ensure that the TV is operational during work hours.
• Perform other clerical receptionist duties when needed, such as filing, photocopying, binding, faxing, emailing etc.
• Ensure punctuality by being on duty at the stipulated times.
• Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone.

People:

• Performance must be tracked by yourself and the onus is placed on you to set-up performance review meetings with the Office Administrator.

Compliance, risk and quality:

• 100% compliance with company policies and procedures.
• 100% compliance with health and safety regulations.
• 100% Compliance with relevant laws and regulations.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas.
• Ensure the above (final version) and other documents are chronologically saved/backed up.

Growth and new markets/products:

• Assist with projects as directed from time to time.
• Assist with company promotions and attending functions and advertising if and when required.
• May be required to wear promotional attire if need be.
• Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.

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You Bring:

• Sales Experience
• Minimum of 1-year call center experience in an outbound team leader role.
• Experience working with demanding targets and tight deadlines.
• Willingness to work shifts

A Bonus To Have:

• Diploma/Degree.

What You’ll Do For The Brand:

• Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
• Provide appropriate direction and dispute resolution for workplace problems.
• Maintain service levels, key performance indicators and performance management.
• Communicate & report accurate performance metrics to the respective department manager.
• Always promote ‘Best Practice’.
• Undertake required administration.
• Monitoring of Teams through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
• Respond appropriately to discipline issues and maintain behavior.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
• Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
• Develop, implement new or improve existing business policies/processes to improve the services offered
• Ensure clarity around priorities and goals based on the organization's objectives.
• Identify, develop, and hire new & exitsing talent
• Investigate and handle escalated, complex cases to ensure proper resolution
• Communicate with the upper management & deal with difficult stakeholders
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Any other ad hoc duties that might be required

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You Bring:

• MS Office
• Customer Service Experience
• Contact Centre Experience
• Computer Literacy
• At least 1 year of similar experience in a fast-paced customer support environment
• Experience working with demanding targets and tight deadlines

What You’ll Do For The Brand:

RESPONSIBILITIES:

• Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
• Provide appropriate direction and dispute resolution for workplace problems.
• Maintain service levels, key performance indicators and performance management.
• Communicate & report accurate performance metrics to the respective department manager.
• Always promote ‘Best Practice’.
• Undertake required administration.
• Monitoring of Teams through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
• Respond appropriately to discipline issues and maintain behavior.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
• Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
• Develop, implement new or improve existing business policies/processes to improve the services offered
• Ensure clarity around priorities and goals based on the organization's objectives.
• Identify, develop, and hire new & existing talent
• Investigate and handle escalated, complex cases to ensure proper resolution
• Communicate with the upper management & deal with difficult stakeholders
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Any other ad hoc duties that might be required

go to method of application »

You Bring

• Relevant Degree.
• Computer literate (advanced excel).
•  Valid driver’s License.
• 2 years’ experience in a role within an internal Audit function or Risk Management.
• Experience in working with big data, advanced excel and SQL.

A bonus to have

• Own transport.

What You’ll Do For The Brand:

Financial Metrics/Operational Duties 

• Develop appropriate processes and control systems to ensure mitigation of risk relating to the ibranch operations
• Assist with the development and review the documentation of robust standardised Standard Operating Procedures (SOP) and maintenance thereof
• Report daily on operational progress and findings to Betting and Risk Manager
• Create exception reports and alerts to inform the respective parties of any anomalies identified in the betting system in order to mitigate risks
• Compile Monthly reports to be distributed to management and the Betting and Risk Manager
• Effectively communicate findings to the process owners and support the mitigation of control weaknesses in a collaborative manner
• Evaluate the adequacy and effectiveness of internal controls and agreed management actions
• Timeous and accurate reporting of findings with material value or risk
• Work closely with the development and operational teams to test integrations and new products.
• Design and lead a strong control environment in the business by effectively communicating to relevant stakeholders and address challenges and gaps in a timely manner
• Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques
• Perform consulting activities and ad hoc assignments as they arise
• Able to build effective teams that are committed to organizational goals and initiatives
• Assist betting risk analysts with their daily tasks and step in when required.

People

• Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
• Performance management of team members and disciplinary
• Enforcing ethical, honest, transparent, fair work environment
• Approving and identification of training as and when needed for team members
• Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review
• Adequate recognition of team member efforts and motivation of team members
• Talent retention (through role creation, career path planning)
• Succession planning
• Sustainable morale and team building
• Ethics and fraud workshops
• Recruitment and related interviews
• Induction and comfort or new team members
• Appropriate and fair leave planning
• Monitoring of sick leave
• Approval of leave, bio time, phone usage
• Implementation of HR initiatives
• Monitoring of team member productivity, punctuality, breaks and smoke breaks
• Approving and monitoring of overtime
• Promotion of a healthy work environment

Compliance, risk and quality

• Legal agreements in place with all suppliers (where applicable)
• Creating, maintaining and enforcing company policies and procedures
• 100% compliance with health and safety regulations (where applicable)
• Compliance with relevant laws, regulations and affiliated professional standards
• Regular risk assessments and maintenance of the risk register
• Intense focus on quality with regards to communication, capturing, documentation etc
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas
• Ensure the above (final version) and other documents are chronologically saved/backed up
• Summarise the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Group Internal control accountant and Finance executive.
• Report suspicious behaviour and fraud findings immediately
• Promote declaration of all gifts
• Promote non acceptance of kickbacks. Instances to be reported immediately
• Promote declaration all conflicts of interest upfront
• Promote a culture of confidentiality within the business with regards to the protection of personal information
• Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions
• Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence)
• Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment
• Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations

Growth and new markets/products

• Key supplier relationship management
• Source new products/innovations/robotics/artificial intelligence/predictive analysis
• Development of existing products/software
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
• Assist with company projects or lead company projects as allocated from time to time

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You Bring:

• 1 year or more experience in Bookkeeping/ Accounting
• Completed or studying towards relevant Degree/ Diploma
• Microsoft Office

A bonus to have:

• Pastel Evolution or similar Accounting software

What You’ll Do For The Brand:

Financial Metrics

• Processing of weekly cash book transactions and ensuring allocations are accurate and complete.
• Reviewing monthly petty cash recons.
• Review of general ledgers to ensure cashbook clerk, debtors and creditors capturing are correctly allocated and VAT correctly accounted for.
• Ensure the cashbook clerks, creditors and debtors meet their deadlines which will allow sufficient time for review of all general ledgers before the preparation of management accounts.
• Capturing of monthly routine journal entries for review by the Senior Team.
• Preparation of performance measures and supporting reports relevant to the management accounts.
• Preparation of monthly high-risk reconciliations for review by the Senior Team.
• Completion of monthly balance sheet recons for review by the Senior Team.
• With the guidance of the Senior Team, preparation of the trial balance for the monthly management accounts.
• Review monthly VAT ledger accounts, prepare output and input reasonableness schedules and VAT reconciliations which will be reviewed by the Senior Team.
• Assist the Senior Team with the requests from external auditors, internal auditors and BEE auditors.
• Assist seniors with adhoc tasks and company projects from time to time.

People

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu and Innovation.
• Be considered a team player who helps out rest of team when required over and above their current role.

Compliance, risk and quality

• Attendance at necessary training sessions.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models.
• Ensure the above (final version) and other documents are chronologically saved/backed up and appropriately named.
• Effectively deal with internal and external parties (auditors, etc) where required.

Other

• Assist with company projects as allocated from time to time.
• Assist with year-end audit files and audit queries.
• Identifying accounting-related risks and ensuring proper mitigation of these risks.
• Maintaining effective relationship and communication with Internal audit and Treasury teams.
• Assisting with ideas on innovation and automation of bookkeeper functions.
• Any other such duties that might be required.

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You Bring:

• Microsoft Office Experience.
• Studying towards relevant Degree/Diploma.

What You’ll Do for The Brand:

Financial metrics

• Capturing of bank statements and EODs recons on a daily basis (all items to be reconciled by the 3rd of every month except EODs being the 1st unless falls on a weekend of which deadline will be on the next working day.
• Liaising with the internal audit department on any discrepancies noted whilst capturing EODs.
• Obtaining supporting documentation from branch paperwork for external audit and checking that all invoices and reports are valid, accurate and complete.
• Ensure the Bookkeepers and Accountants are given adequate time to review cashbooks before posting.
• Preparing of monthly bank and EOD reconciliations respectively by the 3rd and 1st of every month unless falls on a weekend/public holiday of which deadline will be on the next working day.
• Preparing of necessary journals for Bookkeeper and Accountants review.
• Ensure all documentation relating to the entity are filed in a tidy and timeous manner. Necessary archiving to be actioned as and when necessary.
• Assist on ad hoc tasks as directed which will enable him/her to fulfill their duties.

People

• Living HW values of Service Excellence, Commitment, Integrity, Accountability, Enthusiasm, Ubuntu an    Innovation.
• Be considered a team player who helps out rest of team when required over and above their current role.

Compliance, risk and quality

• Attendance at necessary training sessions.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models.
• Ensure the above (final version) and other documents are chronologically saved/backed up and appropriately named.
• Effectively deal with internal and external parties (auditors, etc) where required.

Other

• Assist with company projects as allocated from time to time.
• Assist with year-end audit files and audit queries.
• Identifying accounting-related risks and ensuring proper mitigation of these risks.
• Maintaining effective relationship and communication with Internal audit and Treasury teams.
• Assisting with ideas on innovation and automation of functions.
• Any other such duties that might be required.

go to method of application »

You Bring:

• 1 year in a management capacity or managerial experience.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

What You’ll Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.